Koch Ford Lincoln

Went to purchase a vehicle on the weekend and the sales person was very rude. Everything was fine up until we were reviewing the payments. I was not comfortable with the amount and wanted to think about it person was very rude. Everything was fine up until we were reviewing the payments. I was not comfortable with the amount and wanted to think about it and discuss with my family. As soon as I said that they didn't want to have anything to do with me, they practically threw my keys in my face and pointed to my vehicle and said you're parked over there. I asked for a copy of the payment plan to look it over and it was a no with a real bad attitude. I would recommend shopping elsewhere. I left there and went to Kentwood and completed the deal in about 30 minutes for the same vehicle. More

Just wanted a key cut but wasn't as simple as we thought..Danielle and her manager went above and beyond to solve the issue. thought..Danielle and her manager went above and beyond to solve the issue. More

Wow! Paula, Blair and all the folks at Koch service really know how it's done. They always remember my name and have treated me like gold since day 1. Jeremy too is outstanding! really know how it's done. They always remember my name and have treated me like gold since day 1. Jeremy too is outstanding! More

Great service and response time. I got an appointment within a short period, even requested for tire repair and all was completed just in time. within a short period, even requested for tire repair and all was completed just in time. More

Great service and friendly advisors. I look forward to bringing my car in for service:) they always fair and keep me informed every steep of the way. bringing my car in for service:) they always fair and keep me informed every steep of the way. More

Friendly, fair, fast! Thanks to all the staff at Koch Ford. I will continue to buy and service my vehicles at this dealership. Thanks again! Ford. I will continue to buy and service my vehicles at this dealership. Thanks again! More

Last Ford I will buy. Ford warranty means nothing. Koch not willing to stand up for you. Going to buy a car for my son; not FORD. Drove fords for 45 years. Any thing for a buck. not willing to stand up for you. Going to buy a car for my son; not FORD. Drove fords for 45 years. Any thing for a buck. More

The people were friendly and efficient. Danielle a service advisor arranged a ride to and work, and was very professional. A great experience overall, and would highly recommend it. service advisor arranged a ride to and work, and was very professional. A great experience overall, and would highly recommend it. More

Great service as usual in my mix. Staff knowledgeable and pleasant as usual. Nice detailing on my vehicle, always a nice plus to regular service. Thank you Koch! pleasant as usual. Nice detailing on my vehicle, always a nice plus to regular service. Thank you Koch! More

Nice service department, friendly staff. Quick and efficient service. Will return for service and maintenance work. Overall happy with the visit. Can’t think of anything else! efficient service. Will return for service and maintenance work. Overall happy with the visit. Can’t think of anything else! More