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Koch Ford Lincoln

Edmonton, AB

4.7
635 Reviews

5121 Gateway Blvd NW

Edmonton, AB

T6H 5W5

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635 Reviews of Koch Ford Lincoln

March 23, 2022

No problem with my recent service. Koch is wonderful went over and above perfection on service More

by joeyrosko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
March 18, 2022

Went in to get a windshield only to find out that supply was limited. Paula and the service staff was able to get one and have my vehicle back on time and cleaned More

by Jvc911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula bowman, Kelly Dakus, Mitchell Kolesnikoff
March 17, 2022

Danielle the service rep and the technician worked together to ensure my vehicle was ready when I needed it. This was accomplished by working late to get it done. More

by SomeBob.campbell
Recommend Dealer
Yes
Employees Worked With
Danielle Brice
March 10, 2022

Horrible experience ! After buying 3 vehicles over the years I will never be back again. I was treated very rudely after inquiring about several vehicles by salesman Bra More

by yegrage
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Metcalf
Mar 10, 2022 -

Koch Ford Lincoln responded

We're sorry for your experience at Koch Ford, and thank you for your feedback on Brad. I will pass along and alert your comments to our management so that they are aware of your experience.

Mar 10, 2022 -

yegrage responded

If needed I could send you the emails we exchanged.

Mar 10, 2022 -

Koch Ford Lincoln responded

Yes that would be helpful, please email me at socialmedia@kochford.com.

March 08, 2022

Connie was amazing to deal with. She was informative and clear with what needed to be done to my vehicle. She also allowed me to talk with service personnel to know what was being re More

by Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie
March 01, 2022

The Service writer,Danielle Brice, was great. Greeted me and explained the invoicing. Thank you More

by Briangward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Brice
February 26, 2022

Everyone that l spoke to was friendly and helpful. The pickup snd delivery is great. More

by Debra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doreen
February 21, 2022

I cannot give this dealership enough stars for the service I was given. Due to circumstances beyond their control I had to wait over 6 weeks for a part from the US for my car. They kept me informed on More

by lyonsfords@shaw.ca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelina Larsen , Service Advisor
February 16, 2022

Staff were very helpful and explained things well. No hiding costs were encountered which was grear More

by Wwells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Bryce
February 13, 2022

Dealership was courteous and efficient. They repaired the necessary work required on our 2021 F150. More

by jwilles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Dowman
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