Kitchener Nissan

I am very disappointed with the dealership. I trusted the dealership with my 2017 rogue but last year when I purchased the Altima it has been one problem after the other. On 4 separate occasion I trusted the dealership with my 2017 rogue but last year when I purchased the Altima it has been one problem after the other. On 4 separate occasions I brought the Altima for oil change, but each time the technicians did not update the service reminder in the car and they also didn’t put updated mileage stickers with the next service due dates. I complained each time hoping things would change but no the situation continued. The most recent experience was on January 24th of this year when i took my car again for service and the same thing happened. I then called to speak with one of the managers Debbie but she wasn’t available when I called. Natalie was the person that answered the phone, when I tried to explain that I wanted to speak with Debbie regarding the issue that I had with the last oil change because there was no updated sticker in the car and that a car service reminder message kept popping up on the dashboard in my car. Natalie cut me right off and said she was also a manager I can explain to her what I wanted to speak with Debbie. This caught me off guard because I wasn’t expecting it and I just said okay. I started telling her what the issue was and she basically trashed what I had said and very rudely told me that mistakes do happen and that I should stop complaining because they hire apprentices who are not experienced, they are the ones who made that mistake. I reminded her that this is the 4th time this is happening and I am concerned. Without any remorse or apology, Natalie then said give me your address and I will send you the sticker in the mail mistakes do happen and she hurriedly dismissed me from the phone. I had chills down my spine as I never expected such a bad reaction from an employee to a customer. I then contacted Dan to complain about the ill-treatment I had received from Natalie but he listened and asked me to bring back the car and he was going to make sure that the issue was resolved. With the 3 previous incidents I had complained to Dan each time as well, so he was well aware of the background and empathized with me. I did not take my car back to the delearship because I know that nothing was going to be done differently since this had been the 4th time the same thing happened. So last week I received a sticker in the mail from the dealership as Natalie had promised. The sticker has the updated next service date of January 24th, 2024. I could not believe my eyes when I saw that, so today I texted Dan and told him about the sticker and I even sent a picture of the sticker. This is very bad customer service, I will not be taking my car back to that dealership again, I will look elsewhere. The rudeness of employees like Natalie chases customers away, it is important to understand that if you are serving customers you don’t bring your personal misery to work and take it on customers. This behavior is unacceptable. In the message I sent to Dan today I told him that the dealership is charging customers regular fees on services for substandard services performed by unqualified and unsupervised apprenticeship students who don’t know yet how the work is done putting unsuspecting customers like me at risk. I have written this review as feedback especially to Natalie and the dealership and also warn other customers of what is happening at the dealership right now with the apprenticeship students messing up customers’ vehicles. I am not trying to discourage anyone from going to Kitchener Nissan, but I am just informing others of my experience with the dealership and who knows it could be your experience as well tomorrow. I am definitely escalating the matter to Nissan Canada to investigate this and stop it before worse things happen to customers after their vehicles are messed up by the students. I have requested to Dan that I would like to speak with the owner of the dealership, I will wait and see if the owner will contact me. More

Tom Moore is an absolute pleasure to work with. He is knowledgeable, patient and has your best interest at heart Thank you so much Love you and your team All awesome He is knowledgeable, patient and has your best interest at heart Thank you so much Love you and your team All awesome More

Best dealership experience! I purchase a new Rogue and Tom Moore worked hard to make the #s work out. This is my 2nd new vehicle purchase and from Tom. Tom's become "our guy" I purchase a new Rogue and Tom Moore worked hard to make the #s work out. This is my 2nd new vehicle purchase and from Tom. Tom's become "our guy" and goes above and beyond to create that long term relationship that creates a reoccurring client. More

The best car-buying experience! We shopped at different dealers, and Kitchener Nissan had the most friendly staff. Daniel was the best! As a long-distance buyer, correspondence and We shopped at different dealers, and Kitchener Nissan had the most friendly staff. Daniel was the best! As a long-distance buyer, correspondence and transparency were very important. He was very knowledgeable and patient with our questions. From start to finish, everything was perfect. More

I had Worst Experience, I booked a car today and next day they are selling the same car to someone else. Not recommended for the new comers to canada. they are selling the same car to someone else. Not recommended for the new comers to canada. More

Purchased 2023 Rogue from Tom Moore. He went above & beyond to make our experience easy. Highly recommend this dealership. Everyone was helpful & friendly. He went above & beyond to make our experience easy. Highly recommend this dealership. Everyone was helpful & friendly. More

I recently purchased a vehicle at Kitchener Nissan and I was taken care of by Tom Moore who was knowledgeable, thorough and able to answer all my questions. He even and reached out to me after we purchased was taken care of by Tom Moore who was knowledgeable, thorough and able to answer all my questions. He even and reached out to me after we purchased our vehicle to see if we had any more questions or could help in any way. I'd recommend Kitchener Nissan and Tom Moore to anyone looking to purchase a car. More

I had the pleasure of dealing with Kitchener Nissan last week. From the moment we walked in the staff were attentive, friendly and accommodating. We had been looking for a few weeks and we instantly had a g week. From the moment we walked in the staff were attentive, friendly and accommodating. We had been looking for a few weeks and we instantly had a great feel about the place. We were very well taken care of by Tom Moore, who was very patient with all of our questions, offered us great service, and even reached out to me after we purchased our vehicle to see if we had any more questions or could help in any way. I'd recommend Kitchener Nissan and Tom Moore to anyone looking to purchase a car. More

We currently bought a 2018 Nissan Pathfinder from Kitchener Nissan and from the first phone call to the end of the sale all of the staff were like family very friendly and helpful. My husband and I Kitchener Nissan and from the first phone call to the end of the sale all of the staff were like family very friendly and helpful. My husband and I would like to say a special Thanks to Tom Moore who was exceptionally helpful and very knowledgeable. Tom made us feel very comfortable in our choice. When buying a new or used car we would recommend "Kitchener Nissan"". Great People...Thanks Tom More

I had a fantastic experience with the sales representative at the Nissan service center in Kitchener. Tom was exceptionally helpful and courteous. He took the time to thoroughly explain the ser representative at the Nissan service center in Kitchener. Tom was exceptionally helpful and courteous. He took the time to thoroughly explain the service process, answered all my questions, and ensured a smooth experience. His professionalism and dedication to customer satisfaction were truly commendable. I highly recommend him. More