Kia Richmond

Patient, knowledgeable staff who love selling their product! The lease on my husband's work vehicle was coming to an end, and for a variety of reasons it made sense for him to use the large family car as a trade The lease on my husband's work vehicle was coming to an end, and for a variety of reasons it made sense for him to use the large family car as a trade in to purchase a new vehicle. That left me in need of a runabout for groceries and errands. Which small car to choose? I think I test drove just about everything out there, and was not impressed with the customer service in many other dealerships, I'm afraid. When I first walked into Kia Richmond, I was greeted promptly and courteously, and in no time Patrick was talking to me about the features of the small car I was in need of. He took the time to understand what I was looking for in a car and answer all the questions I had about the Rio. My decision process took a couple of months (I never rush into these things, and I had to test drive a bunch of other cars again just to make sure) and Patrick never made me feel rushed. When I was ready to buy, Patrick and Mario were able to arrange for a fair price and a good financing package without the stress and back and forth gamesmanship that is so common in the car buying world. I will definitely bring the little Rio in for the regular car washes (a nice bonus)! Thanks Patrick and Mario!! (In fact, my husband ended up buying a car here too the same weekend, thanks to open approach to clarifying the financial aspects of the deal.) More

Why would I ever go anywhere else? BAM. 2016 is ON! This dealership is run like a clock. Everything was ready for us, we walked in and were looked after from start to finish by Ken, Mario, and Pat. They This dealership is run like a clock. Everything was ready for us, we walked in and were looked after from start to finish by Ken, Mario, and Pat. They anticipated our needs and were flexible enough to accomodate the entourage we brought with us. Lots of laughs while doing great business is exactly how I like to wrap up a deal. More

Made purchasing a vehicle pleasant When I walked into the dealership Jenny was there with a smile on her face ready to make sure I found a car I liked. She was friendly and professional When I walked into the dealership Jenny was there with a smile on her face ready to make sure I found a car I liked. She was friendly and professional and made me feel confident about my purchase. Before I bought the car they made sure I was comfortable with purchasing it and that I genuinely liked the vehicle. While I waited for my new car to be prepared they made sure I was comfortable and offered me refreshment. Mario also helped out at the point of sale and was very helpful. Jenny followed up with me a few days later to make sure I was happy with my new car. She told me to call or email her at anytime if I had any questions. It was nice and I can tell she cares about her customers. Overall it was a great experience. :) More

Awesome experience Jenny our sale associate was very helpful and pleasure to deal with. She made buying a vehicle fun and stress free experience .all our questions were Jenny our sale associate was very helpful and pleasure to deal with. She made buying a vehicle fun and stress free experience .all our questions were answered . The Kia Richmond team were awesome and very welcoming. They made you feel like you are part of their family! We highly recommend this dealership!! More

Service Dept Experience Just a heads up that free oil changes offered by the Richmond Kia during purchase is not free. We purchased a new vehicle in Sept of 2013. The first Just a heads up that free oil changes offered by the Richmond Kia during purchase is not free. We purchased a new vehicle in Sept of 2013. The first time was no problem using the free oil change by itself. When I made an appointment and told the receptionist that I just wanted an oil change in Nov 2015, it seemed fine. But after the service they wanted to charge me for their Service #1 package which included work that I didn't need or authorized (check head lights, check wipers, check signal lights, check air filters etc.) in addition to the oil change. After a discussion and explanation what I asked for when I made the appointment, he reluctantly removed the charges and rudely told me that I have to pay next time and cannot have the oil change by itself. Part of the reason he gave in was because there was a very upset customer waiting for him to find his car. Apparently this guy waited 3 hours to have his snow tires changed (even with an appointment) and now they can't find his car. How do you lose a car at a small dealership? So just a heads up for all of you that are going to Richmond Kia Service and think you may have a free oil change....you can't have this by itself anymore! If you are negotiating a deal make sure you have this clearly written in your contract. You may want to check with other Kia dealers. By the way, Vancouver and Richmond Kia are associated. More

Great lattes and superb service! The first reason to visit Kia Richmond is that their coffee machine makes lattes with real coffee beans from Mario's family's finca in Costa Rica and The first reason to visit Kia Richmond is that their coffee machine makes lattes with real coffee beans from Mario's family's finca in Costa Rica and they are really good! After you have your coffee, sit down with Jenny, who will make you feel like family in five minutes flat. I went to Kia Richmond with my 18-year-old nephew after my old Toyota Corolla was totaled in an accident. My nephew had done the research for me and we knew that we wanted a Kia Rio. Jenny and her managers were very helpful and very patient with us as we talked through the various options. I went in thinking that I wanted a really basic stick shift and ended up with the LX Plus automatic. I got great financing from Mario, professional service from all the staff with whom I dealt, and I had a good time buying my new car. Kia Richmond is working hard to make their dealership a pleasant, non-stressful place to do business and I was impressed by their customer service and kindness. More

Patrick is an excellent salesman, very kind and helpful. Mario Acevedo is a very smart guy full of ideas to make the customers feel better and to promote loyalty in people. I finally made a good deal and we Mario Acevedo is a very smart guy full of ideas to make the customers feel better and to promote loyalty in people. I finally made a good deal and we were all happy with it in the end. More

Worked Hard to Earn our Business In the market to replace our aging minivan, we researched the Sedona and Sorento, and met with Patrick Batycki to discuss these models. Narrowing dow In the market to replace our aging minivan, we researched the Sedona and Sorento, and met with Patrick Batycki to discuss these models. Narrowing down our focus to the Sorento, we then test drove, at a later date, with Pat Fathers, a beautiful 3.3 SX+ model in dark cherry metallic. Both Patrick and Pat were friendly, low-pressure, and knowledgeable. They were a pleasure to work with and are excellent representatives of the Kia brand and of the Kia Richmond dealership. When it came time to negotiate a deal on the Sorento we test drove, we worked with Patrick Batycki. Patrick was patient, understanding and professional throughout the purchasing process. This process hit a major snag when one of the sales managers (not Brandon) took over the dealer's side of the negotiations mid-stream, and we unhappily left that night not purchasing a vehicle, and wondering if we would be back to Kia Richmond to conclude a deal. Returning next day to see if we could work something out, we were extremely impressed with how Patrick, and Brandon Ciphery, the Kia Richmond sales manager, addressed our concerns and worked hard to earn our business. Shaun Yap, the financial services manager, was also courteous, professional, and efficient. Ultimately, we ended up proud purchasers of a new Kia Sorento 3.3 SX+, confident in Kia Richmond's willingness to listen to their customers and to go the extra mile to earn their business and loyalty. Our rating of 4 stars reflects this mixed, but ultimately positive, experience with the purchase of our new Sorento. Pat, Patrick, Brandon, and Shaun's treatment of us as customers merits a full 5 star evaluation. More

Best Customer Service I went in to KIA hoping to buy a new car and saw Jenny a friend of my daughter. She was incredibly friendly and outgoing. She introduced me to all the I went in to KIA hoping to buy a new car and saw Jenny a friend of my daughter. She was incredibly friendly and outgoing. She introduced me to all the staff there that made my car shopping so easy. Mario, Shawn were great and Jenny and Patrick were so supportive. Can't say enough great things about this dealership. Shout out to the guys in Service Dept as well Dean. Thank you for a great experience. More

Fast and effective My experience at Kia Richmond was 10/10!!! Patrick the sales guy was informative and wasn't pushy at all. He gives sales guys a great name! I bought a My experience at Kia Richmond was 10/10!!! Patrick the sales guy was informative and wasn't pushy at all. He gives sales guys a great name! I bought a new 2016 Kia Rio, my credit wasn't the best but Mario and Kristi where able to help me out! At the end of the day I was there a few hours and on my way home to catch the ferry I needed back to Victoria. It was by far the fastest, most painless vehicle I have ever bought! I would recommend Kia Richmond to any one looking to finance a new vehicle or just looking for a great deal with awesome customer service. Thanks again Kia Richmond! More