Kia On Hunt Club

Worst car buying experience ever I bought a used car from Kia on Hunt Club today. The experience leading up to buying the car wasn't great. Their finance mangers was terrible to deal I bought a used car from Kia on Hunt Club today. The experience leading up to buying the car wasn't great. Their finance mangers was terrible to deal with and they just try and pressure you into making decisions. Anyways, we agreed on a deal which I will regret for the rest of my life. I picked up the car and it was filthy. I pulled the back seat up and there was years of food and garbage from the previous owner. They must've had kids because it looked like my sisters car after having 3 kids in the back (gold fish everywhere, chips, stickers, etc.). That isn't the greatest thing to see in your new car, but you know what I was going to give it a solid cleaning anyways so not the biggest deal. I can live with that, for sure. What I can't live with is what happened next. I piled my family in, we went to say good bye to my parents before making the drive back home to Montreal. As soon as we left, I heard a little sound... didn't hear it during the test drives, and thought hmm that's odd. I even mentioned something to my wife, but she couldn't really hear it that well. Anyways, we continued. About half way to Montreal, I knew something was seriously wrong. I called the dealership, was put on hold, transferred around 10 times, left 4 or 5 voicemails.. finally got to speak with the sales manager. To sum up our conversation in a couple of words "My Problem!". He basically told me, we checked it out, nothing was wrong, you signed the papers, your problem!! Are you kidding me? I literally bought the car a few minutes ago?!?! Anyways, I keep going. The problem is getting worse and worse to the point where I feared for my families safety, so I had to pull over and park the vehicle. When I got out, the front driver side wheel was hanging on by a few threads - literally, all but one lug nut was gone. This is crazy? How can that possibly happen? How does a dealership let a car go without tightening the wheels? In 2017? With air tools? I call back. Now I've upset them. No one will answer my phone calls, but I have nothing to do. We are waiting for a tow truck, so I call and call and call. Finally, the sales manager picks up. The story has changed a bit now, it's the Ministry of Transportations fault. Not his, or anyone at his dealership though, so they can't help me. To sum this up: but a car for $26,000.00, drove it off the lot and almost killed my entire family by having a wheel fall off on the highway. I would recommend potential buyers to buy ANYWHERE else in the Province than Kia on Hunt Club. More

How does this place have positive reviews? First, the salespeople at the dealership are all young and unprofessional. On their cell phones in the showroom, not paying attention to their cliente First, the salespeople at the dealership are all young and unprofessional. On their cell phones in the showroom, not paying attention to their clientele.The management does not seem to care at all... Second, I was evidently taken advantage of being that I went in alone, and was a first time/young buyer. Got the runaround and was clearly having a manipulative sales tactic used on me (If flat out lies and misinformation is a sales tactic?) When i eventually realized that I was being taken advantage of, I tried to get more information, however my questions were avoided and answered with blame. Third, they clearly do not communicate well. I had to change my car pick-up time , and the salesman delivering the car to me had no clue what I was doing there when I showed up. Also, no one answers their phones or e-mails, either at all, or in a timely manner. Would not recommend this place. Unprofessional and sneaky. More

Excellent Vehicle Service and Maintence Our KIA Soul was purchased in October 2015 from Kia on Hunt Club. The vehicle maintenance and service work provided by KIA on Hunt Club has been excel Our KIA Soul was purchased in October 2015 from Kia on Hunt Club. The vehicle maintenance and service work provided by KIA on Hunt Club has been excellent. Will Kendall (the Service Manager) has made every effort to ensure that all work on our vehicle has been completed to the high standard of KIA Motors Corp. For example: Will ensured that all work that was done over the years has always been fully explained ahead of time. The vehicle is always ready on time. Excellent records are kept re: the maintenance service history of the vehicle. When the vehicle is picked up, advance information is always available re: the next items on the service chart. At each service appointment, the computer is always checked for possible recalls of the vehicle. Thank you for the attention to vehicle care over the years. More

No suprises and well informed staff I was assisted Rejean and from the get go it was clear that he was very well informed on the processes involved the vehicles and more importantly ther I was assisted Rejean and from the get go it was clear that he was very well informed on the processes involved the vehicles and more importantly there were no smoke and mirror tactics as I have experienced at other dealerships, everything was clearly explained and there were no surprises later on. This is the way vehicle purchasing should be! More

Never did I think it was this easy to purchase a new car ! Adam Omar was a very helpful and professional sales rep, but at the same time he made me feel as if we were friends as appose to me just being a custo Adam Omar was a very helpful and professional sales rep, but at the same time he made me feel as if we were friends as appose to me just being a customer, amazing experience and would 100% deal with Adam again ! THANKYOU. More

Amazing and helpful Very helpful and informative sit down with Kia employee. Never knew Kia had so much to offer. Employee changed my perspective. Would definitely recomm Very helpful and informative sit down with Kia employee. Never knew Kia had so much to offer. Employee changed my perspective. Would definitely recommend dealer and Adam in particular. More

Unforgetable Adam Omar was a very helpful and knowledgable sales representative. He was very attentive and took time to explain to me, with detail, multiple cars t Adam Omar was a very helpful and knowledgable sales representative. He was very attentive and took time to explain to me, with detail, multiple cars that are available and match my description. It was my first time being interested in purchasing a car from a dealership all thanks to his amazing and welcoming attitude! I will surely recommend Adam to many people and be shre to advertise the beautiful showroom available to customers. More

Avoid this dealership I know 0% interest rates sound good, but it's not worth the headaches that come with buying from hunt club Kia. Worst customer service I've dealt with I know 0% interest rates sound good, but it's not worth the headaches that come with buying from hunt club Kia. Worst customer service I've dealt with in a long time. More

Miscommunication caused delay, but Kia HC made it better Edit: May 12 - After a few discussions with Will, I'm convinced that the delay in service was caused by miscommunication. He admitted they messed up, Edit: May 12 - After a few discussions with Will, I'm convinced that the delay in service was caused by miscommunication. He admitted they messed up, and Will has promised future compensation for my continued business. Will also ensured my bill from Bank Street Kia was discounted as well, which was a pleasant surprised for me when I went to pick up the car; it was initiated without my requesting it. I feel it is important to highlight my appreciation where it's due; despite a few bumps, Kia on Hunt Club came through for me in the end. While I won't remove my bad experience below, it does show that mistakes do happen, and they are quick and eager to rectify the situation and make it right. I've upgraded my rating to 4-stars, and I would recommend this service center for their dedication to customer service. ----------- 1. On Monday May 8, I booked an appointment with Kia on Hunt Club for Thursday, May 11 a. My appointment was for labour-only service on both front/back brakes and rotors 2. Following my phone call, I called back to ask for a quote on OEM parts from Kia 3. We spoke with Bill, the Parts Manager; he was very rude to us, refusing to give us a rough quote, without a VIN number 4. We then called Dilawri Bank Street Kia, and received the information and quote he wanted without issue 5. We called Kia on Hunt Club, and spoke to Will, the Service Manager. 6. We were assured we’d be taken care of, and to keep the appointment. 7. We went there today for our appointment, arriving at approximately 8:30am, where Will told us “I’ll be there in a minute” 8. At 9:30, we still had not spoken to him, nor had anyone began my work order. 9. At this point, our morning wasted, I opted to simply leave with my business I call Dilawri Bank Street Kia, and asked if they could fit me in that same day. I dropped my car off there at 10:15am this morning; after speaking with the staff, they were apologetic regarding the reception I received at Hunt Club Kia. I would recommend going to Bank Street Kia, or going to a third-party independant repair shop. More

Jason is the BEST ! Jason Sousa was extremely knowledgeable, courteous and professional. He was essentially the reason we decided to purchase at this dealership. It was o Jason Sousa was extremely knowledgeable, courteous and professional. He was essentially the reason we decided to purchase at this dealership. It was our first on line purchase experience for a vehicle and we would do so again based on this experience. The dealership showroom and overall appearance is excellent. We have no hesitation recommending Jason and KIA on Hunt Club. More