Kia On Hunt Club

Avoid Kia on Hunt Club Initial impression was good. Sales advisor Jason Souza was pleasant to deal with however things went south from there. I was in to replace a car total Initial impression was good. Sales advisor Jason Souza was pleasant to deal with however things went south from there. I was in to replace a car totaled on Jan 2, a 2015 Soul. There were things I was looking for and things I said I didn't want. I had a 'number' to work with and of course they would be able to get me very close to that. I really liked my Soul, however it's very difficult to determine which models have which features and the list price for the 7 different Soul trim levels. I stated that I would like one with the same features as the SX I had. We talked about an EX+ and I asked to take one for a drive. We got an EX, I really did not like the instrument panel, the red LED display was too distracting for me. Response? Nothing. Take the car for a drive, it's good, but I don't like that LED display. Response? Ok. So will the EX+ have that or the LCD? It's different from that one. Great. We go over the numbers, they have a great offer and don't want me as a "be back", so what can we do to keep you from going anywhere else? Got snows, feeling good, and they get me signing things. Realize I still haven't seen the EX+. We don't have one here, it'll be here tomorrow with the plates etc. Arrive in a snowstorm, wait 30 minutes, they are still preparing the car, still can't see it. Finally get in it, it has the ugly dash. I didn't like this dash, not what I was asking for. Response? I told you it had the same dash as the one we drove. But I really don't like it. Nothing. I'm confused. I'd stressed. I'm running late. The sales manager comes running in, signs off on the inspection and they hand me the keys. I'm dumbfounded, speechless and stuck. I don't have a car, or a ride, it's 6:30 and I have a 90 minute drive to pick up my kids, already 20 minutes late. I figure I'll go home and think. Get home, it's not the right car, I feel totally stuck. After much back and forth, they took back the car and the hard sales started. I wanted to see two trims, EX Premium and the SX, I wanted to drive the SX. I was dealing with the finance manager he kept avoiding the Premium and talking up the floor model SX. I said I still want to see the Premium. He starts closing on the SX. No test drive, still haven't seen the Premium. I decide on the SX, I'm so exhausted, trying not to show that I'm getting frustrated. I feel boxed in again, but went ahead. This is on a Friday at 1:00. Almost a week later I have not been able to get an ETA for picking up the new car. It was to be the follow Monday at 2, ten minutes away I get a call it's not going to be ready. Get there and Jason says it should be a few hours, but most likely tomorrow. Sent me home in a rental which they paid for. Call me 5 minutes later, it'll be tomorrow, most likely Wednesday. Tuesday, I go in to see the car and hopefully get to drive it before I take it home. Can't. Can I at least see the EX-P? I finally figured out that its trim is basically the same as the SX I had. Why didn't they say that? I told them over and over how much I wanted a car that was very close, didn't even try to show me something I asked for. The reason?? They don't have one there, it's in their lot and will take 24 hours to get there. Now I understand why Imad pushed the SX. Still waiting to drive it, any hopefully see the EX-P, someday. More

Wait time unreasonable Booked appt 1 week prior for recall part that was out of stock on previous service. Dropped off car at 7:40 am went to pick up at 4 pm. It’s now 5:50a Booked appt 1 week prior for recall part that was out of stock on previous service. Dropped off car at 7:40 am went to pick up at 4 pm. It’s now 5:50and still not ready and still waiting. Yes it’s busy but don’t overbook and make false promises. Any non warranty work certainly won’t be brought back here. More

Poor customer service and rip off I bought used car from them. They gave me a package for an oil change. Every time I go for service I booked oppinment and on time but always waited mi I bought used car from them. They gave me a package for an oil change. Every time I go for service I booked oppinment and on time but always waited minimum 2 hours. Last time I waited 3 hours after 3 hours I asked how long it will take they said we don’t have oil filters we don’t know how long it will take .i left without service. I got no phone call. Also when purchased car I did security deposit of 5000$ which supposed to get back after year they never send me anything. Car was for 13000$ they end up financed me for 22000$ I don’t recommend this place. I am going to small claim court. Please always make sure zafar More

I’ll never set foot in there again. ZERO STARS! What a truely gruesome experience that service “appointment” was. Showed up at 9:45 for my appointment. 5.5hrs later I left without a single thing bei What a truely gruesome experience that service “appointment” was. Showed up at 9:45 for my appointment. 5.5hrs later I left without a single thing being done. My car sat in the lot for 4.5hrs untouched. After the diagnosis of what was wrong I was told I’d have to come back once the parts were ordered in. Uhhh ya. No chance am I going back there. Garbage service department. I feel bad for the girl working the desk because you could tell by the look on her face that she knows they are a garbage fire. See ya NEVER Kia on Hunt Club ZERO STARS More

Great Sales Experience done mostly over Email Overall, a great experience with Kia on Hunt Club. After doing our research, we knew exactly the car we wanted, and also the price we wanted to land o Overall, a great experience with Kia on Hunt Club. After doing our research, we knew exactly the car we wanted, and also the price we wanted to land on. Jason Sousa was a pleasure to deal with and we ended up with exactly what we wanted in terms of the car price (for a 2018 Kia Niro). Prep and pickup was also smooth and well dealt with. The only negative part of the experience was out sit down with the finance folks. They were a bit cold, and seemed pretty put off after we declined all the 'extras' they wanted to sell us. Given that we live about 40 minutes from this dealer, they shouldn't be surprised we didn't want to commit to using all their service offerings. But no matter, we got the car and price we hoped for. Definitely recommend as far as a car purchase goes. Beyond that, I couldn't say for sure, since we haven't had any service done there. More

Excellent Sales Team I recently purchased my first vehicle at Kia on Hunt Club and I couldn't be more satisfied with the service I received. If you are looking to purchase I recently purchased my first vehicle at Kia on Hunt Club and I couldn't be more satisfied with the service I received. If you are looking to purchase a new vehicle, ask for Jason! More

Did I get a lemon? Only time will tell I'm extremely unsatisfied with my brand new 2018 Kia Forte LX+. I will say that the sales team is very welcoming and they answer any questions you hav I'm extremely unsatisfied with my brand new 2018 Kia Forte LX+. I will say that the sales team is very welcoming and they answer any questions you have. No complaints there. My complaints stem from the fact that this is a brand new car and I have had to bring it in for service multiple times. I didn't even have it a 24 hours before the check engine light came on. It makes me wonder: was the pre-delivery inspection completed correctly or were they going through the motions? The issue was a camshaft/driveshaft sensor failure which caused my car: 1) To not start at one point where I had to call for a tow. Before the tow arrived I tried it again and the car started. Still really frustrating anyways. This issue caused me to miss some appointments since my car wouldn't work 2) To not accelerate properly. Imagine dropping the clutch in a manual car - that's what it feels like when I accelerate in this car with this sensor error. The first time I went for service all they did was clear the codes. The next day the check engine light came on again and I brought it in a second time. They checked the codes again and it came back as a camshaft/driveshaft sensor error. The reason they gave for only clearing the codes the first time was that they didn't know which code was causing the error so their process is to clear the codes and wait for the check engine light to come on again. what they don't realize is that this is a waste of time for their customers. I had to return an unnecessary second time to figure out what the error was. In the end they determined the sensor needed to be replaced. Great! Now order the part. That was on a Friday. I went away to a conference from the following Monday to Thursday. I returned on Thursday and called to check in on my part order AND THEY HADN'T EVEN ORDERED THE PART!!! xxx!!! My brand new car is giving me xxxx already and now you FORGOT TO ORDER THE PART! So they order the part, and ask me to call back a week later to see if it's in, not even offering the courtesy of calling me back and setting up my next appointment. Just poor customer service. I bought the extended warranty on this car and will only be going back to this dealership if I absolutely must based on the terms of my extended warranty. More

Appointments Mean Nothing Went to get tires changed at 3 pm with an appointment. 5:30 pm and my car was still in the parking lot. Left at 6:15, told my tires were put on but in Went to get tires changed at 3 pm with an appointment. 5:30 pm and my car was still in the parking lot. Left at 6:15, told my tires were put on but instead there were put in bags in the back of my car. Another customer was there at the same time who had an appointment at 3:30 and at 6:15 their keys were missing and their car was not serviced More

Wonderful service by Alex Wahab and team. Will recommend. We bought a used car from Alex W @ Kia on Hunt Club. There was a problem with car at the first but they fixed it and handled the entire process profes We bought a used car from Alex W @ Kia on Hunt Club. There was a problem with car at the first but they fixed it and handled the entire process professionally. Talk to Alex, he is very helpful and sincere. The front desk team is just as good too. More

Worst in Ottawa I've been taking my Rio to dealerships all across Ottawa for it's service schedule for four years now and this is the worst I've been to. I waited ov I've been taking my Rio to dealerships all across Ottawa for it's service schedule for four years now and this is the worst I've been to. I waited over two hours for a simple oil change. My advisor, Shawn Baldwin, never actually called me up, I had to go up and inquire. The advisor also aggressively pushed multiple repairs at me (wipers, plugs) which the next dealership I took it to said were completely unnecessary. More