Kanata Honda

2019 Civic Touring Just picked up my new 2019 Honda Civic touring and I just loved the car. This is my second purchase from Kanata Honda in my experience once again was Just picked up my new 2019 Honda Civic touring and I just loved the car. This is my second purchase from Kanata Honda in my experience once again was fabulous from start to finish. My sales associate Joey Kostova made the experience very pleasurable with her professionalism, kindness, patience and knowledge of the product. She along with Peter Fu answered any inquiries I had very promptly. And finally my finance lady Elise was amazing and very professional. So once again I want to say thank you to this amazing team at making my purchase extremely enjoyable and I know if I have any problems or inquiries they will promptly and professionally take care of them. More

Dishonest service people, bad service I dropped off my car at 8:30 AM at the service to check the acceleration and very loud engine noise issue, plus a manufacture recall for a software up I dropped off my car at 8:30 AM at the service to check the acceleration and very loud engine noise issue, plus a manufacture recall for a software update. They told me that the car would be ready by 5:00 pm. Later that day, I got call from the service center and they told me that they were too busy to check car that day at 4:02 pm, and said that they can check and fix the issue first thing next morning, and that they could allow me to rent a car for overnight and return the rental car in the early morning, they would cover the car rental. Sounded good so far, eh? At 4:29 pm (27 minutes later), they texted me that the car was ready to pick up. When I went to the service center, they told me that no issue was found and that I needed to pay $75 for 30 minutes labor fee. Imaging the software update takes at least 10 minutes that is covered by warranty, then 28 minutes minus 10 minutes equals to 18 minutes assuming they started work on my car right after I got the first call at 4:02 and got the service done at 4:29pm, even take 0 second to get the paper work done. So the net labor hour spent to check my car issue is less than 18 minutes, but they wanted to charge me 30 minutes labor fee. I can reproduce the acceleration issue very easily in minutes, but they told me nothing was wrong. I doubt they even did test drive! That is just cheating!!! More

Excellent staff and service. Joey Kostova was the salesperson I dealt with in leasing my new vehice. I was very pleased wth the service. The staff are all friendly and want to ac Joey Kostova was the salesperson I dealt with in leasing my new vehice. I was very pleased wth the service. The staff are all friendly and want to accomodate you. A very positive experience overall. I willl definitey recommend Kanata Honda to anyone. More

I went to location Kanata try to buy car l stay 1 hour after I went to location Kanata try to buy car l stay 1 hour stay after l Left before leaving no body help l went another location then I bought the two c I went to location Kanata try to buy car l stay 1 hour stay after l Left before leaving no body help l went another location then I bought the two car the location Good but Kanata location bad and service too I heard from my friend he got the same problem Kanata location More

Absolutely terrible customer service This dealership gets a solid 1 for abysmally poor customer service. I purchased a very expensive Honda 5000 watt generator this year and it is not wo This dealership gets a solid 1 for abysmally poor customer service. I purchased a very expensive Honda 5000 watt generator this year and it is not working properly. The service manager is so arrogant he said "people bring their generators here and say they are broken but we test them and tell them there is nothing wrong with them". He went on to say they have never had a broken generator, ever. What he doesn't seem to realize is they cannot service the product or fix problems if they don't understand the product and how it works. Also, the dealership offers pickup for power equipment (advertised on their website) and as this item is over 100 KG I cannot lift this to bring it in for service. I called for a pickup and was refused. I am 18KM from the dealership, approximately 1/2 the distance of a local Ottawa delivery. I emailed Eli Charino (the sales person) who said he would help but he has also done nothing. The generator has 6 years of so-called Honda Warranty and quite frankly as I have learned yet again Honda Canada Warranty means nothing and this is just another dealer in the Honda network that does not seem to care about customer service. My advice is don't buy anything at Kanata Honda. By the way, I own 2 Honda vehicles, a Honda Snowblower and the generator and have driven a Honda for 35 years but be assured I will not buy anything Honda ever again because of Kanata Honda. This story even gets worse when you call Honda Canada to speak to someone who can help with a Honda Generator Intelligent Voltage Regulator issue. They tell you to call some company in Oakville, Ontario because they don't know how generators work either. When you call the number you get the voice mail run around and no one calls back. More

SHOCKED!!! Lost my business, interest, and Respect!! I’ve chosen Kanata Honda for my motorcycle needs for years now, as I am purchasing a part the 2018 Cbr 1000rr catches my eye.. I ask Eli Charinos( sal I’ve chosen Kanata Honda for my motorcycle needs for years now, as I am purchasing a part the 2018 Cbr 1000rr catches my eye.. I ask Eli Charinos( sales) for help in information and also let him know I was very interested in purchasing this bike. Was very appropriate and approachable at first. As he asked to see my trade in (2014 Cbr 600rr) I showed him pictures, as the bike was not with me, he liked it and offered me site unseen 3500$. The bike has 35.000 kms on it,.. I wasn’t crazy about the offer but accepted it and away we went. I was approved on the loan of 25,000$ for this new machine and was pretty ramped up that I was upgrading the same week!! I brought my bike in on a Friday, Eli drove it into the back shop, Reving it up in the back, then returned to the front of the dealership with it. He comes in and says “your bikes a piece of junk” his words. First offence. Then proceeds to tell me everything it needs for a safety, tires, chain, lights, brakes, says he can hear the valves!, sprockets, and the list went on!!! Then next out of him says that the deal is off.!! Never once offered me another machine, and had me approved for $25,000!! He also tries to embarrass me by asking “how I would of left with the bike”? For my M2 had expired a month back and my license had to be renewed... At this point I’m offended, disgusted, and turned off to his approach... I say to him if the deals off I want my 500$ deposit refunded immiediatly . He says oh about that, I’ll see what I can get you back, 300$!!!! Was returned to my card! THEY STOLE ALMOST HALF OF A DEPOSIT!! LOL! What a joke! Due to the fact that I am a single father and am in public eye I decided NOT to make a scene. He let me leave completely unsatisfied. This was the first time ever dealing with Kanata Honda and is definitely my last. Even for parts! I’ve shifted my buisness to Power Sports Honda! (My apologies to the parts staff in the power house cause you guys are all amazing!!) As for the silver spoon fed Sales worker, you need to pay more attention to the seminar’s of customer appreciation instead of Snapchat’n!! POWERSPORTS HONDA, today gave me 5000$ for my Bike, without hesitation! Ya re-read that. Take a minute for it to sink in... Amazing staff, and financial management, I will never deal with your company again. Worst sale service ever had!! Shame bud. SHAME. More

Just purchased a used 2013 Honda Civic. I received excellent service from the team at Kanata Honda. Joey and Ken gave me great service. I was treated with respect, patience and what I con I received excellent service from the team at Kanata Honda. Joey and Ken gave me great service. I was treated with respect, patience and what I consider fairness on a trade in and purchase. I highly recommend Joey if you’re looking for excellent sales service and expertise. Joey was never pushy or in a hurry to make a quick sale. I also want to thank Ken for walking me through the purchase agreement in great detail. He was very forth with information that I hadn’t thought of. Carolyn More

Worst experience ever! Completely dishonest! If you want to be cheated come here... otherwise stay clear! Completely dishonest and you can't believe anything they say!!! I have never written a If you want to be cheated come here... otherwise stay clear! Completely dishonest and you can't believe anything they say!!! I have never written a complaint on any website about anything before, normally can usually deal with people and resolve issues quite easily but for this lot I will break that streak. I called to have a tire replaced through a warranty - they said no problem and ordered the tire. So I come in and now of course they will not validate the warranty because they never heard of it. I give them the warranty and information and still they say no. I'm from out of town have a flat I have to get this done to go home. Had to go back and forth for a couple hours with them and the tire company that kept insisting to them the tire was indeed covered. Eventually after an hour and a half I spoke to manager Andrew (as he would only let his front line guys talk to me) and got him on the phone with the representative from the tire company. If you buy tires with extended warranty and are in a place after only 2 months of use to use that policy that's what it''s for. I'm in no way trying to be annoying or looking for a cheap way out but just use the warranty I purchased for these tires which is why I bought them overs others in the first place. I was never rude or abrasive but just trying to get them to listen and read the warranty coverage. They continued to just play me off like I was making something up mainly because they did not want to do the claim even though I told them about the warranty and claim before I came in. Their behavior towards me was ridiculous unprofessional and rude but I kept calm. The tire company explained the policy to Kanata Honda and they agreed to replaced tire. I had to pay full price for the tire upfront but they would send the tire in for warranty inspection and after 6 weeks I would have to come back to get the refund. Talked to tire company after said it would take 2-3 weeks. Called 6 weeks later of course Andrew won't return calls, tire company also calls get same run around. 10 weeks later finally the tire company gets a hold of Andrew and he says they have no idea where the tire is it was never sent. Was I surprised, no that was exactly the impression I thought they were going to do while I was there. They would not let me look at the tire, would not let me take a picture of the tire for my records or send the tire in myself. I knew they were lying, I knew they were dishonest and I knew they were not going to do it but the tire company told me to hold on and give them a chance.... we did. Fortunately for us the tire company is honest unlike the people that work here. They took detailed notes of the conversations they had with Kanata Honda had all the warranty information from the tire from that day and are refunding the money to me which they don't normally do in Canada without a tire for inspection. So I believe Kanata Honda was dishonest on purpose and while I can't prove it I now have several problems with my car right now stemming from the same tire that they changed. Shocking... not really! More

Great shopping experience in Kanata Honda Just picked up our new Honda today. We had a wonderful experience at Kanata Honda. The whole experience with Michale was great from beginning to end. Just picked up our new Honda today. We had a wonderful experience at Kanata Honda. The whole experience with Michale was great from beginning to end. He was clear, considerate and professional and handled all matters expeditiously and conclusively. We highly recommend him without reservation. More

Couldn't buy a car but most service has been OK. Some great I've tried a couple of times to buy a car here. The 1st time I ended up buying a Pilot @ Hunt Club Honda because Kanata lowballed my trade, the 2nd ti I've tried a couple of times to buy a car here. The 1st time I ended up buying a Pilot @ Hunt Club Honda because Kanata lowballed my trade, the 2nd time I ended up buying a CRV from Dow Honda because Kanata wanted to play typical, annoying negotiating games. I get dealer service here however because its the closest to my home. There's been a couple of iffy experiences and some great one. The latest was great - I recommend going to Jennifer at service, she's the best. I note that there's no Service Advisors in "Meet our Team" ? Curious. More