Kamloops Mazda

It is hard to fault the whole Kamloops Mazda dealership based on a negative experience with 1 person but the continued bad service I get in the service department is really hard to ignore. After spending based on a negative experience with 1 person but the continued bad service I get in the service department is really hard to ignore. After spending $35k and shelling out for the gold level extended warranty I shouldn't have to fight to get warranty items replaced or wait until a service is due to get a warranty item fixed and yet when I try to book my car in to get something fixed I am told I have to wait until service is due before they will do anything so that they don't have to pay for 2 appointments. I had a warranty issue in the first few months with my blue tooth and their solution was to cut holes in my new car and replace a piece that wasn't going to solve the problem....I had to literary fight with Ben to just replace the failing blue tooth adapter which once I finally had it done fixed the problem. I also bought a bra for the car when I bought the car and installed it myself, I had to take it back twice and ask for a mechanic to come out and look at it before they believed me that the bra didn't fit my make and model and they had to refund it. The arrogance and superiority complex that I get from Ben when I take my car in is beyond insulting and quite honestly if i could get warranty work done elsewhere I would not go back. The sales team was great, and I have no problem with the rest of the dealership but the service department really needs to replace Ben because their reputation in this town is not good. If you have to deal with the service department deal with Kayle as he is quite pleasant to deal with and will get the job done without making you feel like you wasted your money buying a Mazda. I have my oil changed there because the price is decent but I go in only when I know Kayle is working which is usually on the weekend. Love my Mazda, hate having to take it in. More

Worst service department ever. Ben was very rude to me. The work order I got after the work was done was twice as much as I was quoted. He claimed their shop charges per mechanic instead of a shop rate. Wh The work order I got after the work was done was twice as much as I was quoted. He claimed their shop charges per mechanic instead of a shop rate. When I asked about that he was rude and condescending. Shop supplied are randomly thrown onto the bill when none were required for the task. I will never take my vehicle back there, and I would recommend you never take yours there in the first place. Too bad one guy can ruin such a great dealership. More