Jaguar Land Rover Calgary

Great customer service; Stephen Crocker Had some service work done on my vehicle recently, and assisted by Stephen Crocker. I found his sense of humour to be refreshing, and exactly what I Had some service work done on my vehicle recently, and assisted by Stephen Crocker. I found his sense of humour to be refreshing, and exactly what I needed after a stressful day. Appreciated that he was accommodating to my busy schedule. Would definitely do business with Land Rover Calgary again. More

Great service from Jaguar Land Rover Calgary Yesterday I bought my seventh Land Rover since 1998, (Discovery, two full size Range Rovers, three Range Rover Sports and an LR4) all but the first th Yesterday I bought my seventh Land Rover since 1998, (Discovery, two full size Range Rovers, three Range Rover Sports and an LR4) all but the first through Dick Yee. I've always been pleased with the quality and drivability of the Land Rovers and they've suited our family well. Primarily, we use our vehicles in the city, but often take them to the mountains. Here in Canada they're briilliant for our winter driving conditions and provide excellent safety and peace-of-mind when shuttling our kids around. Dick has always been extremely helpful, knowledgeable and trustworthy in all my dealings with him and I hones wouldn't buy from anyone else. Any issues we have, Dick strives to make-it-right even if it's not sales related. That's the hallmark of a good relationship between buyer and seller, knowing that there's always someone that you can go to for help. At Jaguar Land Rover Calgary, that fellow is Dick. More

great service friendly personal Staff is very friendly and helpful, Pricing very competitive and was a pleasure to talk with the Servie Manager Stephen C. I look forwad to bringing m Staff is very friendly and helpful, Pricing very competitive and was a pleasure to talk with the Servie Manager Stephen C. I look forwad to bringing my other vehicles in as well. More

We walked in with questions and left with a new vehicle We were recommended to talk with Richard Mockler, it turned out that it was great advise. He walked us through the entire procedure with skill and ent We were recommended to talk with Richard Mockler, it turned out that it was great advise. He walked us through the entire procedure with skill and enthusiasm. We left the dealership feeling that all our questions and expectations were not only addressed but also were fulfilled. I would recommend his expertease and the experience. More

Drew listens good and communicates clearly! Currently I have a Honda Accord Crosstour and I have decided to replace it with a brand new car. For this reason I tried full upgraded SUPERCHARGED RA Currently I have a Honda Accord Crosstour and I have decided to replace it with a brand new car. For this reason I tried full upgraded SUPERCHARGED RANG ROVER . Drew Bell helped me a lot, he is amazing. There are to many options with this car and he spent a lot of time to show and describe all of them. He is a welcome person, helpful and knowledgeable. I recommend him strongly if you want to buy a very fancy and hi-tech car such as Rang Rover! Hooman More

Pleasant SUV shopping experience My friend had recently purchased a new 2015 Range Rover Sport from Calgary Landover. He took me for a ride one evening and I was totally Impressed My friend had recently purchased a new 2015 Range Rover Sport from Calgary Landover. He took me for a ride one evening and I was totally Impressed by its features,comfort and performance. My friend told me he purchased it from a David Fields.I went in a few months later and asked for him. I found out he had recently left and instead I was greeted by the sales manager Mr Dick Yee. He made feel very welcome and listened to my wants and desires with no pressure. I was very impressed by his professionalism and how classy the dealership is. I went for a test drive and went over pricing options. I would of defiantly purchased one that day but due to economic unrest in the oil patch,I will be holding off till the economy improves. I will certainly only deal with Calgary Land Rover and Mr Yee. I highly recommend this experience to any one looking to purchase a Rover. More

Amazing Experience I was shopping for various premium SUV’s and had decided to drop into the Land Rover dealer to have a look at the Range Rover Evoque, upon arriving on I was shopping for various premium SUV’s and had decided to drop into the Land Rover dealer to have a look at the Range Rover Evoque, upon arriving on a very busy Saturday and being a female customer I thought I would be ignored like I was at BMW and Audi but to my surprise I was greeted with a professional welcome to Jaguar Land Rover by Dick Yee, as it turned out he was a sales manager that took time to greet us. Immediately acknowledge me and my family one by one and made everyone welcome, before even asking what I was interested in he offered up to all of us a coffee, hot chocolate, tea or water or snacks. He gave us a quick walk around of the new facilities and it was great looking dealership and Dick was very proud to tell us about it. As busy as he was he had mentioned all his sales guides were busy but managed to find time for us even with other staff coming to him with questions, Dick was very professional friendly well informed and spent time with myself and my family and gathered info from what I was interested in and determined it was new Evoque and continued to chat with the group of us telling me all about the history , the packages, the options and the resale values till such time a sales guide was available to take us for a test drive. Sales guide John Lee was also very professional friendly and well informed. The whole experience was excellent with the great facilities to meeting a great team and a pleasant wonderful purchase, met the service people and they already booked me for my first service. I highly recommend the dealership to anyone that’s looking for a great premium SUV and VIP red carpet treatment. Thank you Dick for making the whole process enjoyable and fun. More

Finally a relaxing time at a dealership I recently had a test drive in a new Land Rover Diesel. I was amazed at the knowledge Drew Bell had on this brand. He needed no literature to show m I recently had a test drive in a new Land Rover Diesel. I was amazed at the knowledge Drew Bell had on this brand. He needed no literature to show me all the features and tech put into these new Land Rovers. It's nice to see someone who has passion for the brand they work for. Very refreshing. Thanks Drew! More

Horrible Service, Unethical Sales, Service and Management!!! Being a long time customer of Jaguar before they even moved to their new location I have had nothing but issues to put it lightly. I have owned two Ja Being a long time customer of Jaguar before they even moved to their new location I have had nothing but issues to put it lightly. I have owned two Jaguars to date, all serviced at Jaguar as well and one would think that with such a prestigious name as Jaguar, the Management would hold their staff in a higher standard of service, but this is Jaguar Calgary, Where even the Management lacks ethics Let me begin with my first vehicle, a Jaguar XF Supercharged. I had bought this vehicle from Chris Bennett. Chris sold me my first Jaguar under the terms that this vehicle had no claims on its history, even going to the extremes of showing me a car proof that was clear of claims. When I received the car proof two weeks later after the sale because Chris "forgot" to include it, I was faced with three claims against the car on this car proof. One may argue I saw wrong, but I had a friend shopping with me who heard my one simple request that the car be clear of claims and witnessed Chris produce a car proof of the said vehicle showing a clear history. Needless to say, I was upset and filed a report with Alberta Motor Vehicle Industry Counsel. Stuck with the purchase of this Jaguar this concludes the first of many experience on this car. I didn't learn my lesson the first time and went back with my newly acquired Jaguar XFR. Brought this vehicle in for a routine oil change. I received my car back with a new friend. A 4 inch long gash into my driver door under my mirror! Not impressed with this I brought it up with Management. They took some time to rectify this but in the end took my car for a day to have try to fix this. I got the car back and it looked like someone filled the gash and used a paint brush to paint the damage. This is the kind of people working for Jaguar, those that cut corners. This then lead to my front panel, driver door and rear driver side door to be repainted. Two weeks later I received my car with a flat rear passenger tire. Upon inspection at Jaguar, my rim was cracked! Who knows how that happened under their watch. They did not want to take ownership of this and in the end I had to pay 50% of the cost to fix this. As of recently, my most unnerving experience was with respect to my tire pressure monitoring system. This had been a problematic issue that I had brought the car in for while under warranty. The service team first gave it back saying it was low in air which was never the issue to begin with as I had pointed out. Now out of warranty, I returned again the following spring as the car was parked for winter. It was on file that this was a warranty issue that was not correctly fixed and they reattempted to fix this again as it should have been done so under warranty. Leaving happy with no issues, this lasted two day and the issue came back again. I called in and spoke to Joann, my original Service adviser who promptly booked me back in to have this rectified. On my appointment day at 8am in the morning, I met with Joann who asked me to sign papers for the "loaner vehicle". later that day I received a call from service stating that they found the issue and it would be a $150 diagnostic charge. You could imagine my confusion on why I would be charged for something that was supposed to have been fixed under warranty the first time, wasn't, the second attempt failed which I was not charged for and I'm now in for a third time to have them attempt to rectify this. In my half awake state at 8am, Joanne had passed me papers to sign, stating that it was for the loaner vehicle but sneaked in a form for a $150 diagnostic charge despite knowing that she her self had re-booked this as the first warranty fix lasted two days! Escalating this up to Manager Stephen Crocker, landed no resolutions over a mere $150. A client who has purchased two Jaguars and serviced these cars with them, they are willing to lose over a mere $150! Stephen Crocker's responce was merely, if thats what its going to cause then theres nothing he can do about it but the $150 needs to be paid. From a long standing client that Intended to buy another Jaguar this summer, well looks like Maserati is getting my business instead over a mere $150 and years of ridiculous service. To whom ever owns or over sees Jaguar Calgary, I hope you start putting your clients first by dealing with the lack of ethics that plagues this location from your staff to your management. To potential future and current patrons of Jaguar, Beware! Think twice before buying to taking your vehicle here if you value your vehicle and time! More

Thank You It was my first time in for service and was blown away. Even though it was for a simple oil change, they were very attentive to me and made me feel li It was my first time in for service and was blown away. Even though it was for a simple oil change, they were very attentive to me and made me feel like family. More