Jaguar Land Rover Calgary

Mistakes and Delays... please stay away. The people are very friendly... But. Service is awful.... I was told numerous different stories from different people, and nothing added up. (Custom The people are very friendly... But. Service is awful.... I was told numerous different stories from different people, and nothing added up. (Custom this and Proprietary that...) Also had to wait for "new" headlights to be shipped in.... but when I had my personal mechanic do some work, we noticed that the headlights were actually "used"... but was charged for "new"... Very shady dealership... I cant wait for a second one to open in Calgary. For the time being I am telling all my HNW clients to drive elsewhere to buy their Landrovers.... Really, this day and age... to act like that.... if any competition comes along they will lose massive market share. More

Service couldn't be worse The service department provides the worst service in the City and likely the country. The one star rating I provided is only because I can't enter neg The service department provides the worst service in the City and likely the country. The one star rating I provided is only because I can't enter negative stars. Three weeks to book an appointment, $1,200 to replace a headlight, 10 day wait for parts. No communication from the service advisors, waited on hold for at least 20 minutes to call in for updates. Land Rover is a division of Indian Tata Motors and these vehicles are starting to be made in China, I can't imagine how poor the build quality is going to be, the good news is the service can't get any worse. The worst decision I have made is owning a Land Rover, I'm listing mine for sale and buying a Lincoln or Caddilac. At some point I thought someone was playing a prank on me, however, their service is really that horrible - all this for a reasonable $150/hour! More

They take away the stress ! After visiting a few dealerships, bmw Audi , merc etc, I felt discouraged on owning a luxury vehicle. I was always told watch out for land rover be ca After visiting a few dealerships, bmw Audi , merc etc, I felt discouraged on owning a luxury vehicle. I was always told watch out for land rover be careful maintence issues etc!! Lies!! I've owned a sport since 2011, and I wouldn't enter another dealership! Everything from Chris in servicing , to Jim, to Patrick the manager, wonderful !!! I'd never go to another dealership. Any questions or issues, they fix it. Treat you like royalty and there's no price on that! As a women it's nice to know you can openly go and talk to a manager at anytime and not feel like you are getting ripped off but they truly care! I highly recommend them and have sent many friends there who are also very happy. Judge for yourself . More

Sales and Service Very poor sales experience:( I knew I wanted an Evoque because of its heritage, new size and its potential long term reliability, My salesman was almo Very poor sales experience:( I knew I wanted an Evoque because of its heritage, new size and its potential long term reliability, My salesman was almost disinterested, the dealership manager (Patrick) was even worse and my now ongoing routine service has crystallized my worst fears for this dealership! They are awful!! Customer service is not their game the dealership appears to move a ton of product in this market and absolutely does not care about the ongoing customer experience! Shame on you Land Rover! More

Great service The service desk ensured they answered all my question, had my service completed on time and even went further to ensure I was fairly treated right fr The service desk ensured they answered all my question, had my service completed on time and even went further to ensure I was fairly treated right from booking to picking up my car. Tremendous improvement. More

Avoid avoid avoid. Terrible to deal with . Scratched my car and dented aluminum and said I was the cause. Lied to me about servicing and had to call them to find out if vehicle was ready. Co . Scratched my car and dented aluminum and said I was the cause. Lied to me about servicing and had to call them to find out if vehicle was ready. Cost of a basic service is horrendous. They switched headlights out 4 times and they only recommended changing both at same time to fix the problem, after I complained. Stay away from this dealership! More

I had heard mixed reviews about this dealership, so I started looking at the other major brands first (knowning all along I really wanted a Range Rover) I went to BMW and Audi, and didn't really fall in started looking at the other major brands first (knowning all along I really wanted a Range Rover) I went to BMW and Audi, and didn't really fall in love with anything so I braced myself and went to Land Rover Calgary. I wasn't in the store 5 minutes when I felt stupid for pre-judging. The receptionist grabbed me a coffee, and asked which paper I wanted while I was waiting (felt pretty posh), the sales guy Neil was nice and British (the accent was fun), on my way out to test drive, the manager Patrick came out of his office to chat. At the end of the day I got the car I actually wanted for a great price (yes they worked to get where I wanted to be) and dealt with some great people. More

My 2005 freelander that I bought brand new from this dealer was diagnosed with a known issue with gaskets. Diagnosis 8000.00 for new engine and a charge of over 200.00 for the diagnosis. There was no r dealer was diagnosed with a known issue with gaskets. Diagnosis 8000.00 for new engine and a charge of over 200.00 for the diagnosis. There was no recourse from the service manager except to introduce me to a sales guy. I will never deal with this dealership again. More