JP Motors

A great vehicle, an average experience I bought a 2013 ML350 about a month back. Waited this long before I wrote a review to make sure the vehicle didn’t have any after-sale issues. The rea I bought a 2013 ML350 about a month back. Waited this long before I wrote a review to make sure the vehicle didn’t have any after-sale issues. The reasons will be evident as you read along. The good: - Keith Johnson and Jeff Hansford (employees) are easier to deal with. - The car has been running smooth, thus far – with slight cosmetic issues (my bad! – should have inspected it with a finer tooth comb before purchasing). But the rest of the vehicle was as good as I had imagined. The puzzling: - The dealership talks about a ‘no haggle price’ when time came to negotiation. Neither JP nor I budged from our initial offers. However, 2 weeks later JP themselves lowered the price to a point that was lower than my offer – Good for me, I guess! In hindsight, can’t complain but still nerve wracking when you see a good vehicle (that is slightly over your budget) and walking away from it over a tiny price difference, with a risk that someone else would purchase it. Anyways, all’s well that ended well. - Their one key policy is a hassle. None of the salesmen can tell you whether the vehicle comes with a second key. I understand that it’s their company policy but it’s an inconvenience to the customer when they want to budget the cost of a second key (especially if you have a touch start) which can cost you close to $500 for some vehicles. You only find out (about the second key) on the day of delivery. In my case, I did have a second key however it was broken and mended with some scotch tape. The bad: - When I put down a deposit for the vehicle, I made sure that JP was aware of a few things to be corrected/repaired before delivery. I made sure to write these points in the contract. A week passes and I'm called in for delivery and we notice, right away that the work has not been done properly. We bring it to Henry Sterczewski’s (the salesman we were dealing with) attention and the response was “that’s the best we can do”. - After much back and forth, where we were told that it’s a used vehicle implying that such things were to be expected and for the price we were paying for the vehicle, the “minor work” should be ignored, all of which just left a bad taste with us. We were then offered our deposit back (thus nullifying the sale) – which was fine with us – given the not-so-perfect experience we were enduring (kept thinking – what else could be wrong with the car, that was blind to the eye). It sounded like Henry wanted to call our bluff. We jumped at it and asked for our deposit to be refunded – at which point Henry was removed from the process and Jeff (the manager) got involved. Jeff had the fixes done (professionally) in a day and saved the sale for JP (Jeff also agreed that the repairs were minor and should have been done right in the first place). - Also another minor point - on delivery, the gas tank was near empty which added to my already sour experience. The lesson here is – make sure the vehicle is inspected and any rectifications/repairs (no matter how minor) should be put down in writing (on the bill of purchase). Also don’t accept any of the repair work until it meets your standards, no matter how pushy the salesperson gets. Needless to say, the experience of a vehicle purchase was not the best, at JP Motors – there were a few bright spots but the cons outweighed the pros for me! The only reason I pursued it was for the vehicle (make, model, mileage and how well the previous owner had maintained it). More

2nd time purchased vehicle from jp motors Liam was our sales person and answered all our questions and concerns regarding the vehicle we were interested in. We liked his professional manner. M Liam was our sales person and answered all our questions and concerns regarding the vehicle we were interested in. We liked his professional manner. My husband was extremely pleased with the tinted windows and no problem getting the front windshield replaced as it had streaks in it. All in all we felt we were treated fair with the trade in of our old vehicle. JP Motors was our 1st choice. More

Very good experience. Are over all experience was very good. They were friendly, helpful. They answered all our questions with patience and accurately. We did not feel r Are over all experience was very good. They were friendly, helpful. They answered all our questions with patience and accurately. We did not feel rushed or pressured. Only complaint I have is when we picked it up they did not tell us not enough gas for us to get home. We almost run out of gas on QEW. Made us a little upset. More

Great time with Ken! Very professional and funny at the same time. Worked with me to find the best car for me and was very courteous and timely. Only thing I would men Very professional and funny at the same time. Worked with me to find the best car for me and was very courteous and timely. Only thing I would mention would be for a potential face lift of your location on Plains with lesser value cars. I was at both and the location with cars $13 000 and over was much nicer and cleaner. Just because I may not be spending as much doesn’t mean the location should suffer in its cleanliness/decor. other than that both Ken and Connie were amazing and super friendly. More

Friendly and knowledgeable They went above and beyond our requests on the vehicle we purchased. Ken answered all questions and set us up with the vehicle by the end of the week! They went above and beyond our requests on the vehicle we purchased. Ken answered all questions and set us up with the vehicle by the end of the week! More

A Great Day I feel that the dealership was fair . We felt very comfortable . Ken was fantastic to deal with !! If anyone was to ask I would recommend JP motors I feel that the dealership was fair . We felt very comfortable . Ken was fantastic to deal with !! If anyone was to ask I would recommend JP motors and that they DEFINITELY deal with Ken . 10 out 10 for this guy . Easy to deal with and very knowledgeable. More

Great experience. Our sales rep. Pete was very open and honest regarding the many vehicles we looked at. Heprovided all available info needed to make a wise car purchas Our sales rep. Pete was very open and honest regarding the many vehicles we looked at. Heprovided all available info needed to make a wise car purchase. I appreciated their attention to details like getting tree sap off front hood. The brakes needed attention and they replaced both front & back brakes. Very happy with their service and my car. More

Very Friendly and helpful We recently purchased a used vehicle from Kenneth and he was a great help. very kind and friendly he helped our family find a vehicle that really fit We recently purchased a used vehicle from Kenneth and he was a great help. very kind and friendly he helped our family find a vehicle that really fit our families needs. We are extremely thankful to Ken for finding us the perfect vehicle at a perfect price! Thanks Ken and JP motors! More