Island Ford Superstore

Things Change in life and they were there to help! I bought a used truck from island ford in December last year, when my circumstances in life changed they were able to get me out of the truck and into I bought a used truck from island ford in December last year, when my circumstances in life changed they were able to get me out of the truck and into a focus with no trouble. Its refreshing dealing with people in the automotive industry that believe in customer service and want to have a customer for life! not just once! Thank you Dave and Edie on the focus More

Not impressed so far Have just moved to the area from Revelstoke BC, where Jacobson Ford have been looking after my F350 truck since I bought it in 2005. They serviced it Have just moved to the area from Revelstoke BC, where Jacobson Ford have been looking after my F350 truck since I bought it in 2005. They serviced it in April this year just before we moved here and it has been running beautifully. Have just returned from a trip to California and needing an oil change, I took it to Island Ford. They said I needed a computer diagnostic procedure (cost $140) as well as the oil change. They then contacted me with a list of faults such as a front brake that had been overheating and "must have been seized up" to do that, despite having had no trouble whatever with the brakes. The vehicle still pulls up sharply in a dead straight line with no hands on the wheel (cost to replace brake unit $850). The tires are of an unsuitable type, despite having been fitted recently by the Revelstoke Ford main dealer quite recently (cost to replace about $2000). A rear shock absorber is "damaged", though the truck handles just as it always has whilst driving (cost to replace all four shocks over $1000). All plus labour of course, a total of over $4,000. Derren then suggested that it would be much better to buy a new vehicle from them instead of spending $4000 on my present one. Is this sharp practice? Seems like it to me. I am probably going to have them change the brake parts but will insist on having the old parts returned to me for examination. Will report further later.... More

Dave and Edie were awesome to deal with. My experience with Dave and Edie at Island Ford was excellent. Both of them were very knowledgable and experienced. Their friendly, happy attitudes ma My experience with Dave and Edie at Island Ford was excellent. Both of them were very knowledgable and experienced. Their friendly, happy attitudes made buying my brand new car such a happy and enjoyable day. I will recommend them both to my friends and family because of the wonderful experience I had. Any questions they answered quickly and happily. Thank you Dave and Edie! You two are wonderful. Susan More

MY EXPERIENCE IN DEALING WITH ISLAND FORD MY CONTINUED RELATIONSHIP WITH ISLAND FORD STEMS FROM MY PERCEPTION OF THE FIRM AS RELIABLE, EFFICIENT AND HONOURABLE IN DEALING WITH CUSTOMERS. SALE MY CONTINUED RELATIONSHIP WITH ISLAND FORD STEMS FROM MY PERCEPTION OF THE FIRM AS RELIABLE, EFFICIENT AND HONOURABLE IN DEALING WITH CUSTOMERS. SALES AND SERVICE PERSONNEL ARE INVARIABLY EFFICIENT AND CONSIDERATE. MY FIRST CONTACT CAME WITH DAVE FAITHFUL AND I HAVE MAINTAINED THIS RELATIONSHP WITH CONFIDENCE OVER THE PURCHASE OF 4 NEW VEHICLES. More

Another Great Deal !!!! My Family has bought 8 vehicles from Dave Faithful, and every time has been a pleasure and he always goes out of his way to help or make the customer My Family has bought 8 vehicles from Dave Faithful, and every time has been a pleasure and he always goes out of his way to help or make the customer happy. Edie Lange is also a pleasure to deal and goes out of her way to help.. More

Amazing! I gave a rating of excellent, because Sandra was a wonderful, intelligent, bight and a happy easy going women to work with. She made it easy for me to I gave a rating of excellent, because Sandra was a wonderful, intelligent, bight and a happy easy going women to work with. She made it easy for me to understand what she and Ford were offering me and when things didn't work out in one area she and the other members at Ford worked hard to find me something that would work. I love my new Ford Escape and can't wait to see where it takes me. I went in there hoping to leave with a per-owned vehicle, but ended up leaving with something ever better!! from the bottom of my heart thank you so very much Sandra and the members of Ford. More

Great Service They were a pleasure to work with, and we were in a vehicle in no time! Ali is very kind, very helpful and totally understanding. Chris also worked They were a pleasure to work with, and we were in a vehicle in no time! Ali is very kind, very helpful and totally understanding. Chris also worked his magic to get us in a vehicle! These guys are very professional and are great to work with! More

Awesome!! We just got a new to us truck and we can not be happier about the service we got. Derren was amazing and incredibly helpful. Thank you so much. We just got a new to us truck and we can not be happier about the service we got. Derren was amazing and incredibly helpful. Thank you so much. More

A excellent deal all around. As my wife and I have dealt with the Duncan Ford dealership for over 20 years. We have been treated with the utmost respect and courtesy from everyone As my wife and I have dealt with the Duncan Ford dealership for over 20 years. We have been treated with the utmost respect and courtesy from everyone who works there. In particular, Dave Faithfull and Edie Lange. From the moment you entered the dealership to the time you put your " John Henry " at the bottom of the last page there was an ambiance that made you feel that you belong there. I would certainly recommend this dealership to my friends and especially the above mentioned duo. ( P.S. Thanks for the laughter Edie). Looking forward to my F150 first maintenance schedule. More

The Faithful Experience My wife and I consider it extremely fortunate that the first salesman we met at Ken Evans Ford was Dave Faithful. It was like being welcomed into a f My wife and I consider it extremely fortunate that the first salesman we met at Ken Evans Ford was Dave Faithful. It was like being welcomed into a friendly family. He never put any pressure on us to buy, but when we were ready he said that he would get us the best deal possible. With all the cars we bought from him, he took the extra time to patiently explain how everything worked. He was very knowledgeable' He always phoned a few days later to see whether everything was satisfactory and not to hesitate to drop in at anytime He calls us Mom and Pop We should be so lucky. Jeanine and Walt Dennis More