Island Ford Superstore

Great Experience From first contact via the Internet the staff from Island Ford have been approachable, patient and friendly. Our salesman, Dave, was as colourful as From first contact via the Internet the staff from Island Ford have been approachable, patient and friendly. Our salesman, Dave, was as colourful as he was helpful and, despite my doubt that it was possible, met his promise to make this a "warm and fuzzy" experience. The product, a new Ford Explorer, was the destination but the journey was interesting and fun and the car even came with a bow on it. Consider yourself adopted, Dave. We are happy to be counted as one of your happy customers and a member of your "family". More

Low pressure, great people Got a good deal on my new F250 from Island Ford. Sandra was awesome, she knows the trucks inside and out, low pressure, delightful person: She made t Got a good deal on my new F250 from Island Ford. Sandra was awesome, she knows the trucks inside and out, low pressure, delightful person: She made this my best car buying experience ever. Chris and Matt in finance were also great, happy, low pressure team. We'll be back! More

Warm and authentic experience with Island Ford team Our experience at Island Ford was a positive one, in particular thanks to the warm and personal style of salesperson Sandra Jurcic. We came into th Our experience at Island Ford was a positive one, in particular thanks to the warm and personal style of salesperson Sandra Jurcic. We came into the sales room after contemplating an update to our 2013 Focus (to purchase the 2015 model), but had many questions about the wisdom of this decision as well as the particular performance details and features of the new car. Sandra was helpful, friendly, thorough, and extremely adept at making us feel welcome - particularly as we had a young child with us throughout the sales process and this added an extra layer of challenge to - e.g. waiting on different stages of the process to be completed and making him feel included, etc. My impression of Sandra is that she is an effective sales team member who understands how to listen, relate to her client in an authentic manner, as well as how to make the moment of purchase feel like a special and meaningful experience. This is key to the auto sales industry, of course, as well as to many other job sectors, so I expect her skills to serve her very well in the years ahead. The three of us are very grateful to Sandra for the warmth and professionalism she showed us, and we are enjoying our new 2015 Ford Focus very much! We wish Sandra and the entire Island Ford team a successful future. Sincerely, Erin Coulson More

Polite informative helpful Sandra was very helpful and pleasant to deal with and l,m very happy with my Ford Escape everyone at dealership were great .Best dealership l,ve dealt Sandra was very helpful and pleasant to deal with and l,m very happy with my Ford Escape everyone at dealership were great .Best dealership l,ve dealt with thanks so much .Bill More

Great people who put you first We have always reccomended Dave Faithful and Edie Lange to our friends who were searching for a vehicle. They are a great team and have helped my othe We have always reccomended Dave Faithful and Edie Lange to our friends who were searching for a vehicle. They are a great team and have helped my other half on multiple truck deals. When I started looking for a car last year I had a huge wish list and Dave let us know when there were similar cars on the lot. We decided to wait a year and revisit the car purchase, that didn't bother Dave at all and he called us a week ago to let us know that there was a car that was perfect on the lot, and the best part was it was a 2014 slightly used (12000km) and a great deal. I drove the car and fell in love. While reviewing the specs on the Island Ford website I realized they had just received the 2015 version of the same car. I applied for the financing thru the contact submission form on the web site and received a prompt response to let me know they received my information and we're working on it. Within hours I received the email saying I was approved. We went that night to look at the car in the flesh and it was perfect. I let Dave know I was going to purchase the car, most of our communication was via text or email which is perfect for someone like me with a hectic lifestyle. We arrived to pick the car up and Edie had the paper work done and ready to be signed. Dave and Edie are a great team, they are genuine people who care about your happiness more than the bottom line. The fact that Dave called a year after the fact to let us know there was a car that met all my search criteria speaks to what a wonderful person he is, he is definetly on top of his game. More

Our Dream Comes True For years of talking about reliving our early days with our 1968 mustang, we finally have purchased the ultimate vehicle. Dave Faithfull listened and For years of talking about reliving our early days with our 1968 mustang, we finally have purchased the ultimate vehicle. Dave Faithfull listened and made recommendations on what he thought would make our 2015 Mustang Premium GT the dream car we were looking for. He was right and now we have that spark again and driving is so exciting. There simply isn't a better car advisor than Dave. After the sale he has been sending me information and links about mustangs. Impressive. Edie Lange made what was a complex transaction so simple and ensured we were aware of all the options available to protect our new car. If you want to be blown away with the purchase of a new vehicle you have to work with this dynamic dual More

I got my dream car! I went in to Island Ford with my mind set on a white Ford Escape. Dave was able to find the perfect car, with all of the features I requested. He gave I went in to Island Ford with my mind set on a white Ford Escape. Dave was able to find the perfect car, with all of the features I requested. He gave me advice on what would suit me best, and didn't try to sell me anything I didn't need. He didn't try to rush me into buying the car, which I greatly appreciated. He has excellent customer service and I would 100% recommend. More

Things Change in life and they were there to help! I bought a used truck from island ford in December last year, when my circumstances in life changed they were able to get me out of the truck and into I bought a used truck from island ford in December last year, when my circumstances in life changed they were able to get me out of the truck and into a focus with no trouble. Its refreshing dealing with people in the automotive industry that believe in customer service and want to have a customer for life! not just once! Thank you Dave and Edie on the focus More

Not impressed so far Have just moved to the area from Revelstoke BC, where Jacobson Ford have been looking after my F350 truck since I bought it in 2005. They serviced it Have just moved to the area from Revelstoke BC, where Jacobson Ford have been looking after my F350 truck since I bought it in 2005. They serviced it in April this year just before we moved here and it has been running beautifully. Have just returned from a trip to California and needing an oil change, I took it to Island Ford. They said I needed a computer diagnostic procedure (cost $140) as well as the oil change. They then contacted me with a list of faults such as a front brake that had been overheating and "must have been seized up" to do that, despite having had no trouble whatever with the brakes. The vehicle still pulls up sharply in a dead straight line with no hands on the wheel (cost to replace brake unit $850). The tires are of an unsuitable type, despite having been fitted recently by the Revelstoke Ford main dealer quite recently (cost to replace about $2000). A rear shock absorber is "damaged", though the truck handles just as it always has whilst driving (cost to replace all four shocks over $1000). All plus labour of course, a total of over $4,000. Derren then suggested that it would be much better to buy a new vehicle from them instead of spending $4000 on my present one. Is this sharp practice? Seems like it to me. I am probably going to have them change the brake parts but will insist on having the old parts returned to me for examination. Will report further later.... More

Dave and Edie were awesome to deal with. My experience with Dave and Edie at Island Ford was excellent. Both of them were very knowledgable and experienced. Their friendly, happy attitudes ma My experience with Dave and Edie at Island Ford was excellent. Both of them were very knowledgable and experienced. Their friendly, happy attitudes made buying my brand new car such a happy and enjoyable day. I will recommend them both to my friends and family because of the wonderful experience I had. Any questions they answered quickly and happily. Thank you Dave and Edie! You two are wonderful. Susan More