Island Ford Superstore
Duncan, BC
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,198 reviews
Excellent Experience Just picked up my Ford Edge - treated very well at Island Ford - no pressure sales and very informed salesperson - will go back for future purchase. Just picked up my Ford Edge - treated very well at Island Ford - no pressure sales and very informed salesperson - will go back for future purchase. More
Excellent costomer service I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has be I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has been Dave Faithful for all 10 years and I have found Dave to be honest, knowledgeable, super helpful and personable with no pressure. I have recommended Dave to many friends and work colleagues. Edie in finance has been similarly excellent to deal with every time I've dealt with the dealership, and Susie and Deanna in service are top notch. More
great service friendly people This is the 6th vehicle I have purchased through this dealer and the great service and advice is what keeps me coming back. This time I delt with Sand This is the 6th vehicle I have purchased through this dealer and the great service and advice is what keeps me coming back. This time I delt with Sandra who was amazing through the whole process. She is very professional and friendly and knows her products. I will refer people to this dealership and Sandra. Thank you for all your help More
Great customer service We have purchased 2 trucks from Matt. The dealership has great customer service and have been very accommodating going above and beyond. Would reco We have purchased 2 trucks from Matt. The dealership has great customer service and have been very accommodating going above and beyond. Would recommend Island Ford and Matt. More
Great support Bought my 2013 Ford F-150 here and it has been great. Few little issues I was wondering about. they got on it right away and have been very helpful Bought my 2013 Ford F-150 here and it has been great. Few little issues I was wondering about. they got on it right away and have been very helpful Lucas. More
Amazing Sales lady When we were looking for a new truck, Sandra took control, showed us the inventory and explained each truck to us. Island Ford did not have a King Ran When we were looking for a new truck, Sandra took control, showed us the inventory and explained each truck to us. Island Ford did not have a King Ranch, so Sandra showed us the next best truck with some of the same features, we left the dealership to think about it. Upon returning the next day, Sandra showed us a similar truck, to explain the Voice activated controls, and while we were gone she sat in a truck for a few hours to learn it better. She was abel to fully explain it to us. As we wanted a King Ranch she coordinated with hr manager to bring one in for us. She fully understood and explained all the features of our new truck. Sandra is not only polite, courteous and knowledgeable she is caring. Every time I bring the trucking for service she greets me when she is working and asks about not only the truck but about me, as I have had a double lung transplant, she is concerned for my health. A very loyal and dedicated team member for Island Ford. More
Dave's earned my loyalty! Having dealt with Dave for many years, it's clear that his integrity stands out as the enduring quality that has resulted in a lifetime worth of loyal Having dealt with Dave for many years, it's clear that his integrity stands out as the enduring quality that has resulted in a lifetime worth of loyalty. I absolutely know that Dave focuses on doing what's right for me so buying a vehicle from him is enjoyable and stress free. He gets 5 stars all day long! My gripe and the reason for 4 stars is related to recent marketing campaigns by the dealership. I'm turned off by letters that are designed to look personalized when they really aren't. I sent a thoughtful and comprehensive letter to the manager and didn't get a response. Despite that, Dave will continue to be my go to guy! More
awesome Great place and great atmosphere. Everyone was kind and very helpful. They bend over backwards to make sure you are looked after. Sandra who is amazin Great place and great atmosphere. Everyone was kind and very helpful. They bend over backwards to make sure you are looked after. Sandra who is amazing make the whole experience so much easier and enjoyable. When I buy another car, I would prefer to buy it though her. Also Chris did a amazing job with the financing. They both made this my go to dealership and I'm looking forward to the next deal. Thanks again. More
New F350 I was undecided on replacing my 2004 F350 so I tried a Dodge, 2 Chevs, and 2 Fords. I went to Island Ford and met Matthew Cadzow. He arranged for me t I was undecided on replacing my 2004 F350 so I tried a Dodge, 2 Chevs, and 2 Fords. I went to Island Ford and met Matthew Cadzow. He arranged for me to drive a gas engine F350 and a diesel F350. I took the diesel overnight and on a rather long ride the following day and had decided that this was the vehicle I was most interested in. But, I still wanted to compare it with a Chev 3500 diesel. I never felt any pressure from Matt about needing to make a deal, in fact, I reconnected with him after I drove the Chev. We made a deal and left as a very satisfied customer. Thank you Matt. Dan L More
Awesome Service All the staff at Island Ford are so awesome to deal with they treat you like family, Jordan Jones my salesman went above and beyond, he helped me empt All the staff at Island Ford are so awesome to deal with they treat you like family, Jordan Jones my salesman went above and beyond, he helped me empty my old car, he followed up for days after, he always kept me well informed. And Edie Lange in the Finance department was so great to work with, love her energy and getting the best she can for you. You guys all rock Thank you so much More














