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Island Ford Superstore
Duncan, BC
1,139 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley.
Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,139 reviews
December 02, 2015
Perfect Awesome . i would be back to see kyle or dan . and reffer anyone to see Kyle . Martin .take care Kyle & Dan ur both soo awesome .i will be back for ev Awesome . i would be back to see kyle or dan . and reffer anyone to see Kyle . Martin .take care Kyle & Dan ur both soo awesome .i will be back for ever . Thank u very much More
by Krayziebaby
December 02, 2015
Over and above!! Kyle went over and above to get me what I wanted in my truck, never felt like I was treated as a girl and didn't know anything. Even though I've been Kyle went over and above to get me what I wanted in my truck, never felt like I was treated as a girl and didn't know anything. Even though I've been 3 months with my truck, if there is anything I need Kyle is still there for me! Thank you Kyle! More
by Missyalbi
December 01, 2015
Very fun weekend auction and drove away with a new to me van Served by Jordan Jones and greatly appreciated his caring manner and efficient service. Definitely a salesperson who cares about serving his customers Served by Jordan Jones and greatly appreciated his caring manner and efficient service. Definitely a salesperson who cares about serving his customers...sincere & attentive follow-up...happy to recommend Jordan. More
by n c
November 29, 2015
bought my 2016 ford escape today Ryan P was my sales person he was awesome and so informative would recommend him to my friends. thanks again Ryan Edie, Lange and Bernadette Scudder, Ryan P was my sales person he was awesome and so informative would recommend him to my friends. thanks again Ryan Edie, Lange and Bernadette Scudder,. More
by Anna Brown
November 27, 2015
OUTSTANDING Ryan provenchal was OUTSTANDING as a salesman he strives to meet customer needs and respects what they require . he found us a "spot on" 201 ford esca Ryan provenchal was OUTSTANDING as a salesman he strives to meet customer needs and respects what they require . he found us a "spot on" 201 ford escape and was instrumental in taking care of the steps to make the purchase quickly and effectively his performance was "SECOND TO NONE Bob and Carol More
by bob/carol
Employees Worked With
Ryan Provencal, Janette Pauling
November 23, 2015
Fantastic! After losing two vehicles to old age within 2 months of each other, my husband and I came here to find the perfect vehicle-and we found it! Thanks to After losing two vehicles to old age within 2 months of each other, my husband and I came here to find the perfect vehicle-and we found it! Thanks to the awesome team here at Island Ford, especially Derren Jesson-you gem! Dan Spicer went over and above to get us the best deal possible on our new Ford Escape- so thank you Dan! Neither of us had ever bought a new vehicle before so this was a new experience to us, but we were able to not only find the perfect vehicle for us but we were able to meet the great workers here as well that made the whole process so much smoother. They were willing to sit down with us (almost 2 hours) and go over our budgeting and needs/wants in a vehicle and really took into account the fact that this was a big step for us newlyweds. They even let us take the vehicle home for the night to think it over- well it worked! We love our new baby-thank you Island Ford! More
by KinnysGirl
Employees Worked With
Dan Spicer, Derren Jesson, Matthew McIntosh
November 18, 2015
Best salesman Ive ever dealt with Jordan was amazing. He listened to all of our concerns, and made us feel like family. Although the deal was taking a while, he kept us entertained, an Jordan was amazing. He listened to all of our concerns, and made us feel like family. Although the deal was taking a while, he kept us entertained, and was extremely knowledgeable about all the features and current offers being promoted. If we ever need another vehicle, we will make the drive to Duncan again!! Dan in Management was outstanding, He worked so hard to get us the best deal possible. He took his time to listen to what we needed, got us an outstanding amount for our trade in, and got our payments where they needed to be. We could not be any happier. More
by racerbugg
November 16, 2015
Super service, helpful, knowledgeable people Ryan Provencal was very attentive, listened to our needs and then during the following days telephoned me in Victoria to advise me that what I was l Ryan Provencal was very attentive, listened to our needs and then during the following days telephoned me in Victoria to advise me that what I was looking for had just come in. We came up within 2 days and purchased the vehicle ( a ford escape) and have been extremely happy with the choice. All the other people we dealt with at Island Ford were equally helpful and we would recommend this dealership to anyone looking for a vehicle More
by carol
Employees Worked With
the service manager and his assistant, the management on at the time of the sale, the insurance person, Ryan Provencal
November 14, 2015
Not stressful at all Never bought a car on my own before and Ryan made it easy. His knowledge and helpfulness was really appreciated. I like as well that he was there wh Never bought a car on my own before and Ryan made it easy. His knowledge and helpfulness was really appreciated. I like as well that he was there when I arrived and I did not have to wait for him as we did have a specific appointment. Ryan was professional and well dressed and that's a real asset in business today. No casual Friday's, lol. Thanks for helping me to purchase my own vehicle. More
by purpletoes
Employees Worked With
Ryan Provencal
November 13, 2015
Rcommendation for Ryan Provencal I am a continuing customer of Island Ford and recently purchased a 2014 Flex there. My salsman, Ruan Provencal was excellent. Not a sispersion on any I am a continuing customer of Island Ford and recently purchased a 2014 Flex there. My salsman, Ruan Provencal was excellent. Not a sispersion on any previous sales people I have met or dealt with but Ryan goes the extra mile. His dedication and commiitment to his customer's needs and knowledge of the products he is selling far and above the average. I have been coming to Island Ford for over ten years and Ryan's customer service in my case was superlative - I have beeen in bsiness myself and he would win 'The "meployee of the year" in my book. The dealership is indeed very fortunate to have Ryan as oart of their Team. More
by flexie
Employees Worked With
Other Employees :
Everyone in service an Parts, Bernadette Scudder, Ryan Provencal
