Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Island Ford Superstore
Duncan, BC
1,139 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley.
Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,139 reviews
January 25, 2016
Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff members concerned. I highly recommend this dealership for both sales and aftercare. More
by Matt9127
January 25, 2016
The first truck was the best truck We explained our wants and wishes to Sandra and gave a budget range. The first truck she showed us met every requirement and then some. After many hou We explained our wants and wishes to Sandra and gave a budget range. The first truck she showed us met every requirement and then some. After many hours at other dealers what a pleasure it was to be listened to! More
by Itsalondonfing
January 24, 2016
excellent great friendly service... had the vehicle i was looking for and even held it for me until i could come and look at it before someone else bought it... great friendly service... had the vehicle i was looking for and even held it for me until i could come and look at it before someone else bought it.... thanks again More
by rickards
Employees Worked With
Ivan Phan
January 24, 2016
Ford is more than tough From the moment we walked through the doors, we were comfortable and well taken care of! In fact our salesman came in on a day he wasn't expected to b From the moment we walked through the doors, we were comfortable and well taken care of! In fact our salesman came in on a day he wasn't expected to be in; while he was on his way in, another kind gentleman took care of us while he rushed to the dealership. Thank you guy's! We have a family of 6, 2 of which are 2 year's old and 6 months old. Everyone was very patient and even helped us entertain both of them. On top of all of this, Ivan LISTENED and made our wishes happen! My only regret is not going there sooner! Thank you again! More
by A happy family
Employees Worked With
Ivan Phan
January 23, 2016
doesn't honour lifetime oilchange So I drive 35 minutes for an oil change. I have coupons from when I bought my vehicle that say for the life of my vehicle I can have an oil change for So I drive 35 minutes for an oil change. I have coupons from when I bought my vehicle that say for the life of my vehicle I can have an oil change for around $30.00. I show up and show my coupon to the fellow at the desk... "No longer valid sir"..." We no longer accept Oil Change coupons from Ken Evans Dealership." Stunned and amazed!!! The last time I went there no one told me that my coupons would no longer be accepted (they honoured it last change no problem). I get calls from Jordan the sales guy a couple of times over the past few months wanting me to trade in and upgrade my vehicle... do they think to tell me that my coupons are no longer valid? No. Now this is not the first time that these folks have let me down... It started about the third time I went in for an oil change.... They'd moved from their original place of business and didn't say a word to me... I let them know that I went to the old place to get an oil change... there wasn't a note saying we've moved to such and such a place in town... I had to track them down.... I get into the dealership finally and mention this to a staff member and they don't even apologize... I track down the service manager at that time and she tries turning the tables on me basically saying it's my own fault for not calling in the first place... no apology. So today i traveled 35 minutes there and 35 minutes back to my place... no oil change... no satisfaction... no apology... Definitely not impressed, never was, and never will be. Really a shame because I was treated well by the Ken Evans team. I definitely do not recommend this Ford Dealership. And you know I will never be back. More
by sonnyj
Employees Worked With
Susie Irvine, Jordan Jones
January 22, 2016
Outstanding , Friendly, Fast service. The staff had great team work! I got the best deal as well as exactly what I was looking for! I highly recommend this dealer , Friendly, Fast service. The staff had great team work! I got the best deal as well as exactly what I was looking for! I highly recommend this dealership and I will return to Island Ford for any future vehicles. I felt like I won the lotto with the excellent interest rate I walked away with! I am above and beyond happy! Thank you Island Ford and your wonderful team!!!!! More
by bridget
Employees Worked With
Other Employees :
Bernadette Scudder, Chris Tarala, Matthew McIntosh, Ryan Provencal
January 22, 2016
2015 F150 fx4 Great truck, great staff! They bent over backwards to make it happen. Bryan even threw in a beer fridge! Shoutout to ivan and chris the best salesman Great truck, great staff! They bent over backwards to make it happen. Bryan even threw in a beer fridge! Shoutout to ivan and chris the best salesman and financial guy in the game. I would recommend stopping by Island Ford and seeing ivan and bryan for a great deal on a great vehicle! More
by Ryan82
January 21, 2016
Ivan helped me out in a really bad situation My credit was absolutely terrible and Ivan and Island ford helped me out. Ivan showed so much heart and compassion, and made the sales experience grea My credit was absolutely terrible and Ivan and Island ford helped me out. Ivan showed so much heart and compassion, and made the sales experience great. Had some trouble with finance but it was minimal in comparison to my experience with Ivan. got me into a 2010 Ford Escape and I have never been happier! More
by ThomasHayward
January 21, 2016
will NEVER go anywhere else again!!!! Walked in at 1.30 this afternoon with a budget we thought for a 5/6 year old car - walked out with a brand new vehicle with very minimal impact on our Walked in at 1.30 this afternoon with a budget we thought for a 5/6 year old car - walked out with a brand new vehicle with very minimal impact on our budget - no hassle - treated like gold - all round amazing experience - thanks to Bernadette, the amazing Edie and team xxxx lisa More
by lisa040468
January 18, 2016
No Pressure! Ryan was excellent at walking me through the purchase of my very first, brand new vehicle. He was patient and answered all of the many questions I ha Ryan was excellent at walking me through the purchase of my very first, brand new vehicle. He was patient and answered all of the many questions I had. I love my Ford Escape!! More
by Shella
