Island Ford Superstore

Not faithful to a loyal customer. Letting greed get in the way of a healthy and loyal Buisness practices. I have purchased 2 vehicles here totalling 130,000 in value in the past two Letting greed get in the way of a healthy and loyal Buisness practices. I have purchased 2 vehicles here totalling 130,000 in value in the past two years and being a loyal customer for came back for a third to be pushed away over greedy company policy. David has put in little effort to resolve this saying well it’s policy. Managing multiple dealerships myself I have to say this is very poor Buisness practice and I would not let a good customer walk over greed. More

Robbie was excellent! Trustworthy, professional and straight-forward sales process! No pressure and he made everything go very smoothly. He knows exactly how to find the b Trustworthy, professional and straight-forward sales process! No pressure and he made everything go very smoothly. He knows exactly how to find the best vehicle and best deal :) very happy with my new Mazda CX-5 from Island Ford! More

Big shoutout to Mike Wiley in the parts department for getting us a part for our Ford Escape that we purchased two years ago from Sandra another outstanding employee at Island Ford. Mike quickly got sear getting us a part for our Ford Escape that we purchased two years ago from Sandra another outstanding employee at Island Ford. Mike quickly got searching for the part, got it ordered in, and even installed it himself getting us back on the road. Thanks, Mike, you're the best. D&J Garrow More

Dave was great to deal with. He provided all the information we needed to make our decision without pressure and was genuinely excited to be able make our deal happen. He provided all the information we needed to make our decision without pressure and was genuinely excited to be able make our deal happen. More

To the woman who threatened to repo my best friends car, As her first new car, she thought she was doing the right thing by bringing her car in to the manufacture. To build a relationship with a service As her first new car, she thought she was doing the right thing by bringing her car in to the manufacture. To build a relationship with a service department close to her. Never could I have imagined receiving the call I did following the interaction she had with you. How dare you? How dare you talk to some one in such a way. I hope you never speak to someone this way. I hope that you take some time to think of how something like that would make someone feel. Who do you think you are? You are not the bank, you are not the dealership that sold her the car in the first place, you are a service advisor. Your Job primarily being responsible for managing customer requests for maintenance and repairs, providing excellent customer service to customers, writing repair orders, communicating with customers about the status of work, collecting payment for services, accurately handling cash and credit payments, & selling additional services, including parts and accessories where appropriate. Not to make comments "you're lucky you came back to pay or else I would have hated to come to your house and repo your car" in a condescending tone with a smile on your face. If your store policy required payment in full, you should have just said that. Rather than telling her it was okay to do her daily limit the day of pick up and the remaining balance the following day. More

Justin perpetuates the markup pricing that Ford CEO Farley said will be punishable. Dont buy from Justin. Ford CEO Jim Farley knows who they are, and they will feel Ford’s wrath in their future vehicle Farley said will be punishable. Dont buy from Justin. Ford CEO Jim Farley knows who they are, and they will feel Ford’s wrath in their future vehicle allocation. More

I purchased a mustang in July at Island Ford and dealing with Dave Faithfull was such a relaxing and enjoyable experience I just went back to Dave and purchased a new Ford Maverick. His expertise, knowledge with Dave Faithfull was such a relaxing and enjoyable experience I just went back to Dave and purchased a new Ford Maverick. His expertise, knowledge and professionalism is second to none . It was an breath of fresh air working with him. I highly recommend him . More

Dave made my purchase very easy and comfortable. I highly recommend him when you are thinking about purchasing a new vehicle. I highly recommend him when you are thinking about purchasing a new vehicle. More

Island Ford superstore is a first class outfit! They always do their best to take care of me. Working with Dave Faithfull is the icing on the cake. Super knowledgeable and always eager to do wha They always do their best to take care of me. Working with Dave Faithfull is the icing on the cake. Super knowledgeable and always eager to do whatever is necessary. I could not recommend the man enough! More

Own a F-150. Had taken it to Island Ford Service for regular service initially and there after when they called for reminders to come in. This year however, after i was called i called to make an appoin regular service initially and there after when they called for reminders to come in. This year however, after i was called i called to make an appointment and was put on a lengthy hold, so i ended up hanging up. Sent a direct e-mail to the business card i had (Deanna SCHMIDT) and got no reply. Used the on line Chat and a rep said they would deliver a message to the dealer...well they did. I rec'd an email from Patricia FARAG and signed by a Keith CURRAN (indicating he was the service manager). Keith indicated that someone would get back to me shortly to set up an appointment. I heard nothing for a day so followed up with an email to him asking when. We are in day 3 now and still no appointment for a regular service so within minutes i was able to set up an appointment with another company. BTW, if you schedule a time at Island Ford...don't expect to get in at the designated time...they take your servicing in their stride...previous times, i waited 3-5 hours from scheduled drop off to finish for a regular maintenance. More