Island Ford Superstore

Trading Up Once Again I have dealt with a few different Ford dealerships (I would only buy a Ford), and this dealership by far is the best one out there. Sandra seen my on I have dealt with a few different Ford dealerships (I would only buy a Ford), and this dealership by far is the best one out there. Sandra seen my on the lot and asked me what I was looking for. I told her they didn't have what I needed, and she proved me wrong right away. She led me to the car I wanted and it was perfect. She sold me on the car without pushing me, and left me to go home and think about it, but also invited me to take a test drive. I brought the wife in to look and drive it, and we were hooked. Sandra encouraged us to look at all the upsides to making the trade, but never made us feel like it was going to make or break her career....No pressure sales lady. She's very pleasant, friendly, knowledgeable, and a bubbly personality. Once we made up our minds, the rest of the process was painless and easy. Sandra made the whole deal a pleasure. We traded 2 vehicles in on a beautiful 2016 Mustang GT Premium Coupe. The very pleasant and helpful Bernadette helped with a lot of questions and a little string pulling. Matthew made all the numbers work with financing, and Chris made the final steps of the mountain of paperwork seem like a small hill. We have dealt with this dealership many times when it was Ken Evans, and a couple times as Island Ford. Every time makes us sure that we don't want or need to deal anywhere else. We have worked with some sales people who are no longer here in the past, as well as working with Chris Tarala when he was a salesman, Bernadette Scudder, Edie Lange, Bryan Flynn, and countless others in the background I'm sure. They are all a pleasure to work with. I must also add that through all the different vehicles we have had, the limited number of times we have needed service or warranty, it has always gone smooth, with no problems. Service department is equally friendly and helpful. Bottom line here is that this dealership goes above and beyond to make you happy, and make your buying experience easy and painless. I haven't met anyone at this dealership who isn't willing to go above and beyond. Go ahead and shop with confidence here that you are in good hands and will be treated fairly. More

Amazingly easy !! After a horrible 1st time dealer ship experience over at GM motors in Duncan. Ivan said he could help me over at Ford. He did more than help me he got After a horrible 1st time dealer ship experience over at GM motors in Duncan. Ivan said he could help me over at Ford. He did more than help me he got me into a great car, at a great price. I am so happy that I don't think words are enough to explain it lol. Thank you so much Ivan!!!!!! Highly recommend Ivan and Ford in Duncan! More

Simply outstanding David is the most genuine man you will ever meet. He sincerely wants to make your experience the best it can be. I take a lot of time to analyze inf David is the most genuine man you will ever meet. He sincerely wants to make your experience the best it can be. I take a lot of time to analyze information to make a decision. Dave was patient and understanding, he listened closely to what I wanted,provided me with the information I needed and then made it happen. I am grateful to have been able to work with Dave, my new F150 is awesome and I couldn't be happier. Ray More

First Brand New Car! I bought my first car, a used Ford Fiesta, from this dealership (back when it was Ken Evans Ford). When I felt like I was beginning to outgrow my smal I bought my first car, a used Ford Fiesta, from this dealership (back when it was Ken Evans Ford). When I felt like I was beginning to outgrow my small car I went back to Island Ford to find a car that would better fit my lifestyle. Sandra had sold my parents a truck a couple years earlier, and when they told me about how much they liked her I knew exactly which person to ask for! I told Sandra what I was looking for in a car, a bigger, upgraded hatchback, and my budget and she was able to find me a brand new 2015 Ford Focus with monthly payments that would work for me. I got a great offer for my trade-in Ford Fiesta too! I couldn't be happier with my new car. With my budget, I never thought that I would be able to own a brand-new car but they really made it work for me. I love my ford focus, but if I ever do find myself outgrowing this new car I know that I will go back to Island Ford to find my next one. Highly recommend this dealership and Sandra. Excellent service. More

Dave Faithfull Ford Dealership! Yesterday went in with a 2014 and out with a gorgeous 2016 F- 150. Even under physical limitations (ankle/tendon) Dave performed his MC Hammer like mo Yesterday went in with a 2014 and out with a gorgeous 2016 F- 150. Even under physical limitations (ankle/tendon) Dave performed his MC Hammer like moves and had me out of the dealership in a timely fashion. Like always THRILLED with my latest truck. I really believe that Ford should name a dealership in Dave Faithfulls' name as I never say I'm going to Ford- going to see Dave. I recommend him to everyone I can and will continue to do so. I look forward to seeing Edie as well. She is awesome and those two really make the whole experience exceptional!! I truly look forward to seeing them. We've been going steady for over 16 years now. Most of all my Great Dane "IVY" loves her new ride! Year after year......... Blue Jean really makes her eyes pop. Thank you again Dave and Edie!! More

Ok service Better customer service. Like the shuttle pick up and that they wash the vehicle. Some of the folks there have been around across all 3 ownership Better customer service. Like the shuttle pick up and that they wash the vehicle. Some of the folks there have been around across all 3 ownership changes so definitely know how to get things done. More

Frendly staff, convenient, but very poor service experience My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, but since the system had been drained of fluid it needed to be power bled to remove all the air pockets. I couldn't do this myself so brought it to Island Ford. I explained the problem, and said I suspected they only needed to be bled. It took them 3 hours, and cost me $350... for a bleed job. Rather than just bleed the breaks and maybe test the cylinder and be done in an hour, they decided to dismantle and inspect the rear drums so that they could tell me there was rust... a 14 year old truck has rust, real revelation. What's more, they didn't even bleed them right. I know this because my front left bleeder nut was rounded off and seized when I brought the truck to them. I checked it after they "thoroughly bled the system" to find the nut still there and still seized... so they charged me $350 to 3/4 bleed the system. Pros: Quick Lane service is very convenient, staff is friendly Cons: Everything I just mentioned Island Ford, I am very unsatisfied More

Interesting . Very satisfactory experience. This is the second time i have dealt with this Ford dealer and both times have been excellent. I would reccomend anyone looking for a new or used vehi This is the second time i have dealt with this Ford dealer and both times have been excellent. I would reccomend anyone looking for a new or used vehicle to go there. More

Great experience buying a new car We just bought a 2016 Ford Explorer from Ryan and I would encourage anyone interested in buying a vehicle to go see Ryan. He and the rest of the team We just bought a 2016 Ford Explorer from Ryan and I would encourage anyone interested in buying a vehicle to go see Ryan. He and the rest of the team were totally awesome! More

Dealership has a great sales flow and support mechanism From start to finish there was a supportive and constructive flow which showed a 'well organized machine' in place. A great comfort to know for when i From start to finish there was a supportive and constructive flow which showed a 'well organized machine' in place. A great comfort to know for when it comes time for service work and further sales. Staff were professional, courteous and seemed to have that family style care so often overlooked in the sales/service industry. Jordan did a great job in guiding me through the purchase process, fitting me with a 2010 Ford F150 that suited my purposes perfectly I would not hesitate to recommend Island Ford to any of my friends or family for any vehicle purchase More