Island Ford Superstore

My views are car buying & Dealerships has changed Well after 40 years of driving & buying cars , I have always hated the experience of buying & especially that of Salesmen & finance offices ( known to Well after 40 years of driving & buying cars , I have always hated the experience of buying & especially that of Salesmen & finance offices ( known to me as the hot box';s ) Well since my purchase at Island Ford Superstore that has all changed & I never thought it would -- I have been on the lots of 100's of dealerships in my life & have been attacked by salesmen as if they were a bunch of nats you couldn't swat away with a baseball bat --clearly showing they cared nothing about you , or what you needed or wanted --they saw you as a pay cheque for a sold car - I was actually treated by my sales professional & I will call him that as opposed to salesman , as that is what he was --Dave Faithfull is a god to me --He was finally the professional I, have always looked for when buying a car , something that I never thought I, would never ever ever ever find - but there he was -- I saw him on the lot when I drove up & it was as if he had an aura around him that I have never ever seen before -- Instantly when talking to him , you found he was a man who cared about you & making you happy with your new car purchase experience -- I would now travel across Canada to buy my next car at island ford - just to be able to deal with Dave again -- Trust me he is 1 of a kind , a man who really cares more about you & getting you what you wanted & making you happy with the purchase you made , not just putting a buck in his pocket from a sale -- I cant say enough , the only way for a person can find a car sales professional is to find Dave Faithfull ---now onto the other hot box -- When talking about my experience with Edie Lange in the finance & business area , I could almost mirror what I, said above about Dave in my dealings with Her --Both of them are True caring professionals ---My sincere testimonial Dana Knodel . More

The truck I always wanted Dave was the best found the truck of my dreams. No pressure and the whole experience was stress free. Dave Friendly and full of energy. The best. Dave was the best found the truck of my dreams. No pressure and the whole experience was stress free. Dave Friendly and full of energy. The best. More

Service Our family has been dealing with this dealership for a very long time, we bring all of our business here, and will continue to do so. The reason, the Our family has been dealing with this dealership for a very long time, we bring all of our business here, and will continue to do so. The reason, the service and respect that is given by all of the staff that we have dealt with. Specifically for me purchasing some new F150's the whole crew Dave, Edie and Bryan were outstanding, Not to mention that they blew any competition out of the water on pricing! I recommend them to anyone that will listen! More

Truck & car purchases Looking for that special vehicle, go see Dave. He goes the extra mile to find the right fit for you. He is a salesman extraordinaire, no pressure, h Looking for that special vehicle, go see Dave. He goes the extra mile to find the right fit for you. He is a salesman extraordinaire, no pressure, honest & super caring. We have dealt with Dave & Edie for years and have nothing but good things to say about both of them. The pair of them take care of all your purchasing requirements with ease. Rick More

Got exactly what I was looking for I was recommended to Dave from friends in Victoria. I called Dave and told him what I was looking for and that I had a trade in. When I arrived on the I was recommended to Dave from friends in Victoria. I called Dave and told him what I was looking for and that I had a trade in. When I arrived on the Saturday morning, Dave said there is your truck and pointed out a 2014 F150 in front parking spot. I was sold right then and there as it was exactly what I had told him I wanted. I took if for a drive while Dave looked at my trade in. We came to an agreement and I returned later that day and got my new to me truck. I have bought many vehicles from other dealers in the past and the experience with Dave was by far the best Ive ever had. There was no pressure and he was very sincere and easy to talk with. The entire sales process went quickly. Since I got my new truck I recommend Dave to all my friends who are thinking about a new or used vehicle. Thanks Dave and to everyone at Island Ford More

Pleasant professional sale I have dealt with this Ford dealership for the past 8 years and this is our 3rd Ford Edge. We were looking for a new vehicle and the salesperson, San I have dealt with this Ford dealership for the past 8 years and this is our 3rd Ford Edge. We were looking for a new vehicle and the salesperson, Sandra Jurcic, helped us decide on the choice we made. A very professional and friendly sales associate and such a pleasure to deal with. Edie Lange, who we have dealt with on all our Ford purchases, epitomizes what it means to make a customer feel at ease when dealing with the financial aspects associated with purchasing a vehicle. Island Ford is indeed fortunate having her in their employee. While we did not have much exposure to Bryan Flynn we found him to be a very pleasant fellow who gave us a reasonable deal on both the trade-in and sale of the car we purchased. All in all a most enjoyable experience. More

What Service I found that Deanna Schmidt in the service department was abrupt and needs more customer service training. On two occasions I found her service to be I found that Deanna Schmidt in the service department was abrupt and needs more customer service training. On two occasions I found her service to be unfriendly and unsatisfactory. If I would have know that I would be treated like this by the service department I would have purchased my new car in Colwood. More

Helpful and professional sales team Matt was very helpful in finding the right truck for us, he took care of all the little details. The staff were also great with my son (20 month old) Matt was very helpful in finding the right truck for us, he took care of all the little details. The staff were also great with my son (20 month old) while he ran free around the building exploring. Most importantly Matt did not pressure me with phone calls while we were checking out other options, he simply text me photos as he found trucks I might like. He also follow up several times after the purchase to make sure we were happy with our decision and to see if we had any questions regarding the features on the truck. I would certainly recommend Matt to anyone interested in purchasing a new or used vehicle. *best time to look at vehicles is Saturday as there are hotdogs, pop and chips!* More

Great first time buying experience! We came to Island Ford to buy a used SUV. great experience from all involved. All staff were very professional, friendly and easy to work with! Th We came to Island Ford to buy a used SUV. great experience from all involved. All staff were very professional, friendly and easy to work with! They worked with our needs and time restraints with no problem at all, and were able to deliver on a car I just a few days! We can't wait to come back when needing a second vehicle for the family! Thanks Island Ford! More

FANTASTIC I BOUGHT MY CAR AT ANOTHER DEALERSHIP AND FOUND THEIR FOLLOW UP TERRIBLE, CALLED ISLAND FORD DUNCAN AND TALKED TO DEANNA, SHE WAS SO GREAT ANSWERED MY I BOUGHT MY CAR AT ANOTHER DEALERSHIP AND FOUND THEIR FOLLOW UP TERRIBLE, CALLED ISLAND FORD DUNCAN AND TALKED TO DEANNA, SHE WAS SO GREAT ANSWERED MY QUESTIONS, AND TREATED WITH RESPECT. NEVER OWNING A FORD BEFORE WANTED TO FOLLOW THE MAINTANCE SCHED AND SHE TOOK THE TIME TO EXPLAIN HOW IT WORKS. I DRIVE A LOT SO I HAVE BEEN IN FOR MANY OIL CHANGES AND ALSO SOME WARRANTY WORK, I COULD NOT BE HAPPIER, ITS VERY RARE THAT YOU FIND A DEALERSHIP LIKE THIS ONE. WE WILL BE BUYING OUR NEXT VEHICLE AT ISLAND FORD DUNCAN JUST ON OUR EXPERIENCE WITH THE SERVICE DEPT ALONE. WOULD ALSO LIKE TO MENTION SUSIE IRVINE, AMAZING ALSO WHAT A GREAT TEAM DEANNA AND SUSIE MAKE. More