Island Ford Superstore

Ivan was awesome and very helpful I believe it's a 5-10 star dealership and would recommend everyone to go there for there next vehicle thanks for my birthday goft I believe it's a 5-10 star dealership and would recommend everyone to go there for there next vehicle thanks for my birthday goft More

Dave Faithful What makes this dealership above average is Dave Faithful... I've been a customer of his for more than 15 years, where his is, I go. Whether it is is What makes this dealership above average is Dave Faithful... I've been a customer of his for more than 15 years, where his is, I go. Whether it is is a vehicle for my business or personal use, he has always been there with fabulous service as well as a willingness to work with me to get me what I want and need within my budget. As an owner of a retail business, I understand the wish to feel a purchase was a "good deal" as well as the value of post-sale service. Dave takes care of both, above and beyond. He's a 10-gold-star kinda guy, and if you need a vehicle, he's your guy. Alternatively, if you'd like a good mountain bike ride, he's also a dynamo on the local trails! Happy driving! More

AMAZING DEALERSHIP! As always Island Ford exceeds themselves in all areas of professionalism, customer service and more importantly community minded / family orientated s As always Island Ford exceeds themselves in all areas of professionalism, customer service and more importantly community minded / family orientated service! Love this dealership! It was our first time to work with Sandra, but a joy to work with someone who is very bright and knowledgeable about Ford products. Thank you to Sandra, with a shout out to Chris and Bernadette, who made the experience of purchasing a new vehicle one without pressure, including post buying experience an enjoyable one which many people do not think about. I have purchased three vehicles from Island Ford and personally recommend anyone looking to purchase a new or used car to stop in. More

Excellent experience with no hassles I have been Dealing with Dave Faithfull now for over 10 years and during that time the dealership has changed hands twice. I don't care who owns the d I have been Dealing with Dave Faithfull now for over 10 years and during that time the dealership has changed hands twice. I don't care who owns the dealership and my business relationship is with Dave before it is with the dealership. He is an outstanding representative for Ford. More

Great! Ivan was great! He even helped me with my phone so now I don't want to throw it out. Thank you. Ivan was great! He even helped me with my phone so now I don't want to throw it out. Thank you. More

Amazeing Making the desition to bye new took a long time, we started looking a while ago, the one thing I found I met a wide variety of car salesmen. We finish Making the desition to bye new took a long time, we started looking a while ago, the one thing I found I met a wide variety of car salesmen. We finished looking at Island Ford in Duncan(saving the best for last)were we met a very nice young sales rep named Ivan, he spent most of the day with us, answered all our questions, showed us a variety of vehicals, he made my experiance buying a new vehical fun. Ivan Phan is most definatly the most enjoyable sales rep I have ever met, and he worked so hard to put us in the truck the best suited our needs. I will pass the word on to anyone that is looking for a vehicle to go see Ivan. Thank you Ivan, I love my new truck. Kim More

Exceptional service Ivan was amazing to work with, I am extremely picky and Ivan worked around my needs and wants in my new truck and even delivered it to my home as my l Ivan was amazing to work with, I am extremely picky and Ivan worked around my needs and wants in my new truck and even delivered it to my home as my little one was sleeping :) thanks so much Ivan I love my new f-150 More

Best car buying experience! No pressure, no hassle, very knowledgeable. Chose the car I wanted and drove it home the same day! Everyone was friendly and genuine, felt like I was No pressure, no hassle, very knowledgeable. Chose the car I wanted and drove it home the same day! Everyone was friendly and genuine, felt like I was family. Highly recommend this dealership, Ryan I would do business with again. Thanks for making my experience so awesome! More

VIP Treatment I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must start by saying that we purchased our F150 from another dealership. From day one we had difficulty deploying the tailgate step and handle. Shortly after our purchase there was a recall, so we used the opportunity to point out the deficiency. For some reason, the Service Advisor looked at us suspiciously. She walked to the back of the truck and as luck would have it, the tailgate step deployed perfectly. After another even more suspicious look, she made a comment that made us feel like we were stupid. Thus we were reluctant to bring up the matter again. From the moment I walked into the Service Department at Island Ford, I felt as though I were the only customer in the room. Although I made the appointment for regular maintenance, Deanna made me feel so special through her pleasant and professional attitude that I felt comfortable enough to bring up the tailgate step issue once again. Deanna took my concerns very seriously and her manager, Derren ensured me that the issue would be resolved. After reviewing the report card, Deanna went into great length to explain what the problem was with the tailgate step and how it was resolved. Thank you to the entire Service Team. More

Service with a smile!!! We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need of regular maintenance and thus we scheduled with Island Ford out of sheer proximity. We were so pleased with the service and specifically the pleasant and professional treatment we received from Deanna, that we made the decision to travel out of our way to Island Ford for future service. Thank you! More