Island Ford Superstore

Undisclosed problem We had bought our Enclave and was told when we took for a test drive it there was a problem with the air conditioning and would be fixed the next day, We had bought our Enclave and was told when we took for a test drive it there was a problem with the air conditioning and would be fixed the next day, that the computer had to re reset and the air to be recharged. A few days after having it I noticed some green liquid leaking and called I thought it was the radiator. I was told to take it to a repair shop since I was 2 hours away from the dealership for a diagnostic and gave our repair shop Island Ford number to call after it was diagnosed. Turned out the hose was blown in the air conditioner which they had to take the whole front end off to change the hose. Told by our repair shop that he tried calling was put on hold for 20 min at a time and didn't get a call back. We needed our car for a planned trip so it was fixed by our repair shop. The green liquid leaking out I was told by our repair shop that it was a dye that was probably put in to see where the problem was and the dealership got a hold of me saying that our repair shop was taking advantage of the situation. I believe that they knew what the problem was and chose not to fix it. My husband continued to call and let numerous messages with no one calling us back. We feel paying 18000.00 for a car and there ridiculous paper work fee and just being blown off is not right and horrible customer service. Then with there in-store insurance! I paid more not knowing it was a private insurance company with the insurance papers printed on ICBC paper, with ICBC I would have paid at least 50.00 less than what I had paid. At no time I was told the insurance was private, what a scam!! Still waiting for them to pay our repair shop. More

Buying a New Vehicle has to be FUN! Always a great experience with Dave. My friends , my family, my families friends share this experience.Knowing Dave for 20 years ,we would not deal wi Always a great experience with Dave. My friends , my family, my families friends share this experience.Knowing Dave for 20 years ,we would not deal with any other salesperson. The relationship we have made expanded to friends and family. Dave's philosophy is about honoring his people. He demonstrates this in every aspect of the purchasing experience, Sounds crazy after buying a new Expedition Platinum , we will be back! Thanks Dave Faithful. More

Best experience buying my first NEW truck! My 2003 diesel died and needed a new truck to go on a camping trip with my kids. I walked into ford feeling defeated as 1 had only owned my truck for My 2003 diesel died and needed a new truck to go on a camping trip with my kids. I walked into ford feeling defeated as 1 had only owned my truck for a year and was hoping find the best deal in the shortest amout of time. That's when I met Dave. Aside from being a great salesman he genuinely cared about me and what my needs were. I ended up getting a fabulous deal with the employee pricing and discounts added on. The whole experience of buying a truck from Island Ford was like none other and completely exceed all my expectations. I can't thank Dave Faithfull and the staff enough, you literally made my summer!? More

Purchase of a Grand Caravan My husband and I were very impressed with the efficiency of our purchase of the bright red 2015 Dodge Grand Caravan. I found the vehicle on Kajiji; s My husband and I were very impressed with the efficiency of our purchase of the bright red 2015 Dodge Grand Caravan. I found the vehicle on Kajiji; sent an e-mail documenting my interest and received a phone call within 10 minutes of my e-mail being sent. My husband discussed the vehicle with the Sales Manager and we made arrangement to view the van. We were very happy with its immaculate condition and low kilometers and were soon signing a purchase agreement. I would highly recommend this dealership to my friends and family. Excellent Service! More

The best Dealership on the Vancouver Island After finally getting our VW settlement we made our way to Island Ford and from the very beginning were met with warm smiles. Sandra Jurcic listened t After finally getting our VW settlement we made our way to Island Ford and from the very beginning were met with warm smiles. Sandra Jurcic listened to our wish list and showed us a car we had not even heard of. It was the perfect car for us in every way and they made it work for our settlement amount. They went above and beyond to get us into the right car and made what was a stressful situation a breeze. More

David Faithfull...One of a Kind I was very impressed with David Faithfull’s commitment and enthusiasm with assisting my son to purchase his new F150 truck from Island Ford. Purchasin I was very impressed with David Faithfull’s commitment and enthusiasm with assisting my son to purchase his new F150 truck from Island Ford. Purchasing a new vehicle is a life changing decision and David invested the time to understand what my son was actually looking for in a vehicle. It was a fun experience as it was very apparent that they are both car buffs. David went above and beyond taking care of our family and you don’t see this type of dedication every day. I highly recommend to my friends, family and co-workers if you are thinking about purchasing a new vehicle, and if you would like to work with a honest sales associate who is down to earth, a natural at what he does and goes the extra mile, then it is certainly worth the trip to Duncan to meet with David Faithfull. More

cant think of a thing they could have done better the right car, at the right price with awesome customer service. From start to finish the service and commitment I got from Ryan was above and beyond the right car, at the right price with awesome customer service. From start to finish the service and commitment I got from Ryan was above and beyond what I've received any other time I've bought a car. More

excellent customer service Our lease for our vehicle was coming to an end, we stopped by the Ford dealership in Duncan to look at trucks we were interested in , we were greeted Our lease for our vehicle was coming to an end, we stopped by the Ford dealership in Duncan to look at trucks we were interested in , we were greeted by Sandra in the parking lot and discussed with her our options , Sandra helped us and showed us trucks we liked and explained in detail about each one. We had plans to only look that day, but we found exactly what we wanted and with Sandra"s help made it possible and that day drove off with our new truck. Thank you to all the staff that processed the loan , and adjusted our insurance . We are very satisfied customers and would recommend Sandra!! . Thanks again More

Great friendly service Very pleased with Island Ford dealership Clean warm environment . Thanks especially to Sandra Jurcic for her great service and friendly manner. Wou Very pleased with Island Ford dealership Clean warm environment . Thanks especially to Sandra Jurcic for her great service and friendly manner. Would recommend to friends. More

I dont even look elsewhere anymore! Owning a couple businesses means i am constantly looking for vehicles for the technicians. I used to spend hours and weeks online looking for deals, u Owning a couple businesses means i am constantly looking for vehicles for the technicians. I used to spend hours and weeks online looking for deals, until someone told me to try their buddy Dave. Dave was upfront and honest about what was realistic and doesn't waste your time with the back and forth crap that most dealerships put you through. He comes with a fair price and I've yet to be disappointed! And now Thanks to Dave and Edie, deals are done in minutes AND.... i don't have to spend hours online or in a sales persons office while they are trying some new "selling skill" they just learned. More