Island Ford Superstore

Purchased a 2012 Honda Ridgeline Island Ford Duncan BC I recently started my quest for a newer truck, I was online with Robert Martin and Ryan Leverette, inquiring about a 2012 Honda Island Ford Duncan BC I recently started my quest for a newer truck, I was online with Robert Martin and Ryan Leverette, inquiring about a 2012 Honda Ridgeline truck I had my eyes on. Robert was very professional on communicating via e-mail or text. with my very busy schedule and my availability to get the time to come up to Duncan to test drive this Honda Ridgeline. as soon as I finish text driving the Honda Ridgeline I was sold on the vehicle. Ryan Leverette whom I was referred to since Robert was away that particular day and took over the deal. he offered me a great deal on my trade in and we were able to agree on a great price for the Honda ridgeline. the following weekend I was able to go up to Duncan and finish of the deal. Robert was scheduled for a day off on that particular day but made an effort to meet me in person which I believe was a great gesture on his part since we were communicate via e-mail and text messages throughout the hole deal. the video captured was awesome and was a great marketing feature which showed the vehicle with a better view then pictures. Chris Tarala Busimess manager was also very professional with explaining the extended warranty, and preparing all the documents in a timely fashion, as for the young ICBC lady she was also very pleasant and very professional with her end of the deal. all in all a very good experience. Jazz More

Excellent and honest customer service I bought my fist F150 from David fathfull in 2008 and I was presently surprised from him strait up approach and honest approach. This time when I was I bought my fist F150 from David fathfull in 2008 and I was presently surprised from him strait up approach and honest approach. This time when I was looking for a used truck I tryed a couple other dealership just because they had a selection of vehicles that I was interested in. All I got was obfuscated answers to my questions. So I email David fathfull. He answered all my questions which help me to make an informed decision. In a couple months I am going to buy a new truck and I will be using David fathfull as my salesperson. More

Outstanding service Purchased a Toyota from a Ford dealer. Salesman, Wade Robinson, did a outstanding job from showing, explaining options on the car, reviewing the recor Purchased a Toyota from a Ford dealer. Salesman, Wade Robinson, did a outstanding job from showing, explaining options on the car, reviewing the records of the vehicle, working out the pricing, having the car ready for pickup and having all the paper work in order. More

Excellent car buying experience Followed up on looking at the I very informative website about a number of the cars on sale. Keagan responded quickly by e- mail and I arranged to go Followed up on looking at the I very informative website about a number of the cars on sale. Keagan responded quickly by e- mail and I arranged to go to the dealership a couple of days later ( no further hassling e- mails which was appreciated). Great welcome by Keagan who thoroughly researched what type of car I was looking for and then appraised my trade in. He then provided a number of cars to look at and drive that were in my price range. I settled on a great deal that he offered me on a Ford Fusion. The car was made ready for me after I sorted the insurance (on site) and the payment with Mitzi (who was very informative and helpful with a lovely approach that took the pain out of the money!). The process was so quick that the car has to go back soon for a full detailed prep but I know that will go well and I will be pleased to visit the Duncan Ford Team again. More

Trade in Great service from Sandra and Edie on my first vehicle trade in, everything went smooth and they were very accommodating as I wasn’t able to be there Great service from Sandra and Edie on my first vehicle trade in, everything went smooth and they were very accommodating as I wasn’t able to be there in person. Would recommend Island Ford if you are looking for your first vehicle or trading in too. More

Happy with the service Very happy to deal with Sandra, she's very good at her job. Was easy to deal with, I would come back again in the future. Had mirror troubles with tru Very happy to deal with Sandra, she's very good at her job. Was easy to deal with, I would come back again in the future. Had mirror troubles with truck purchased which they dealt with right away at no cost. Thanks again More

The people at Island Ford made me feel welcome! From the moment I started talking to the people at Island Ford when I was still in Ontario to the purchase of my new car and the warranty work, I was From the moment I started talking to the people at Island Ford when I was still in Ontario to the purchase of my new car and the warranty work, I was so pleased with everyone I dealt with at Island Ford. My daughter and I especially loved Sandra and Chris who made us feel so welcome in or new home on the Island. We love our 2018 Ford Escape and would not hesitate to return to Island Ford for service and another vehicle. More

I found was I was looking for Keegan was very professional and also able to communicate on a personal level. He is a great salesperson and is very respectful. I wouldn’t hesitate t Keegan was very professional and also able to communicate on a personal level. He is a great salesperson and is very respectful. I wouldn’t hesitate to recommend Keegan to anyone wishing to purchase a vehicle at Island Ford. He went beyond the call of duty in giving me a ride from my home to pick up the vehicle after purchase and made every effort to accommodate me during the process. I also have to give an honorable mention to Amado who also participated in the process. Great job both of you. THank you Keegan. More

Great service!!!! I have recently got a 2018 f 350 and the experience was amazing and Dave has gone be on the call of duty even after the perches. I am bring my truck d I have recently got a 2018 f 350 and the experience was amazing and Dave has gone be on the call of duty even after the perches. I am bring my truck down for servicing and being from Nanaimo getting a ride back up well the truck is being worked on was going to be a problem. So Dave offered to give me his own truck so I could get back to work. Just an amazing person thanks again buddy More

extremely satisfying & strss free vehicle purchase Joe B. We have purchased three vehicles from Dave Faithfull. Each time it has been a pleasure to deal with someone that truly cares about his customer and is We have purchased three vehicles from Dave Faithfull. Each time it has been a pleasure to deal with someone that truly cares about his customer and is always smiling and up beat. This last purchase was a special order and Dave spent the time to make sure we were ordering everything that we wanted and needed in a truck. Upon delivery to us he went out of his way to make sure we were completely satisfied. Even giving the windows a second cleaning and removing a small spot from a mirror. Wow what customer service. Chris Tarala in the business office was also very helpful explaining and making sure we understood all documents and programs related to our new vehicle. If your in the market for a vehicle we highly recommend talking to Dave. A High five to Dave and the rest of the staff at Island ford, outstanding customer service More