Island Ford Superstore

Third new truck purchase from Island Ford worth the drive from Nanaimo. All staff so friendly and helpful. Robert Martin great guy to deal with listens to what his customers want, he advised me that he wo from Nanaimo. All staff so friendly and helpful. Robert Martin great guy to deal with listens to what his customers want, he advised me that he would be away on holiday for my delivery so introduced me to Oliver Dash as he would handle my delivery. Oliver was wonderful,one might think that it was his sale the way he looked after me. Thank you to all for a great buying experience. Steve More

David and the dealership are going over and beyond to help me get the right van for my business. help me get the right van for my business. More

Dave is a gem of a person. He is very informative and helpful! I drove from Victoria to Duncan to get my vehicle because it was highly worth it!!!! He is very informative and helpful! I drove from Victoria to Duncan to get my vehicle because it was highly worth it!!!! More

As always, Dave Faithfull is a huge pleasure and an extremely helpful salesman to deal with. I have been dealing with Dave for a number of years and purchased a number of trucks from him, and this expe extremely helpful salesman to deal with. I have been dealing with Dave for a number of years and purchased a number of trucks from him, and this experience was just as amazing as the first time. No pressure, all smiles, and always willing to work with me to ensure the best deal on the best product for me at the time. There is no one I would rather deal with! More

Great staff. .... Rob was awesome helping my daughter purchase a used vehicle. No pressure, very helpful and all done in a timely manner! .... Rob was awesome helping my daughter purchase a used vehicle. No pressure, very helpful and all done in a timely manner! More

As a business owner leasing multiple vehicles annually, it's a huge relief to work with someone as knowledgeable, trustworthy, and helpful as David. I've purchased vehicles from several different dealershi it's a huge relief to work with someone as knowledgeable, trustworthy, and helpful as David. I've purchased vehicles from several different dealerships in past years and my experience here is entirely unmatched. Thanks! More

Dave was incredible to work with. Found exactly what our company needed for a work/admin truck, didn't push any extras we weren't looking for, and really put the extra effort in getti Found exactly what our company needed for a work/admin truck, didn't push any extras we weren't looking for, and really put the extra effort in getting things done at a fast pace. Best service we've ever had purchasing a work truck. We'll buy all of the rest of our fleet trucks from here. More

Great location and easy to find. Worth the drive from Victoria. Bright and clean showroom and all your team was friendly and helpful. Ordered a 2024 Maveric Hybrid XLT. Matt made Worth the drive from Victoria. Bright and clean showroom and all your team was friendly and helpful. Ordered a 2024 Maveric Hybrid XLT. Matt made the whole experience great. More

Bought a new ford 150 lighting on saturday from our fun an informative salesman Matt Cadzow dealing with Matt from start to finish was a refreshing experience never once my son an myself felt like where be an informative salesman Matt Cadzow dealing with Matt from start to finish was a refreshing experience never once my son an myself felt like where being rushed,double talked to an answered all our questions an knew the answers on our ford lighting,we had plenty of them,Matt was up front with us on all dealer fee's,taxes,rebates,etc. he walked us through our the Lighting 150 deal with sales manger Kyle Martin then through the service dept an showed us the charging stations at the dealer ship, he has followed up wit both phone calls an text to make sure we had any questions or issues to please let him know ,so far we are really enjoying our Ford lighting an have logged over 600 K going back an forth from Victoria to Namino ,love the truck fun ride, an its easy to use features! Thanks again Matt we will definitely pass you an Kyle, an Island Ford on to our family an friends ,full 5 Thumbs Up !! Karl More

After discussing an issue with the lack of support I received from the service department with the sale associated, I purchased the vehicle four months prior. This issue was unable to be quickly resolve received from the service department with the sale associated, I purchased the vehicle four months prior. This issue was unable to be quickly resolved as I was told by the staff it was my fault for not booking a problem which just happened that day two months prior. The response upset me as I have spent much money on warranties to ensure I do not run into these issues. Trevor approached me in the middle of the dealership, demanding I state I was wrong and sorry for my frustration. "This was my fault for not better planning and planning my life around Ford." How dare I expect their service? All I wanted was to be able to go to an expensive course next week and ensure Ford honoured the warranty the staff at this dealer raved about. Trevor lacks customer skills, and the team after this man's outburst was not good. I recommend running for the hills at this service centre as you will be on foot while Trevor spends his time yelling at customers. More