Island Ford Superstore

Great Experience Highly recommend John Nault and Island Ford! We happened to stop by to browse after we had a bad experience at another dealership. He turned our day a Highly recommend John Nault and Island Ford! We happened to stop by to browse after we had a bad experience at another dealership. He turned our day around by not being pushy and was honest throughout. He made sure that both our budget and family were in mind. They all were very accommodating as we had our young kids with us and went out of their way to make sure we were comfortable. They made sure to go over all the details of all aspects of buying it so we knew all the features and facts. We now are proud owners of a Ford Edge that will be safe and reliable for our young family and can’t thank them all enough! More

Great people there. Took 2 days and they stayed after hours to help get me into a new veichle. Will always go back and reccomend them there. Took 2 days and they stayed after hours to help get me into a new veichle. Will always go back and reccomend them More

Great customer service Matt Cadzow was amazing to deal with. He knew exactly what I wanted and didn't try to oversell anything. I would recommend him to any of my friends. Matt Cadzow was amazing to deal with. He knew exactly what I wanted and didn't try to oversell anything. I would recommend him to any of my friends. More

All round excellence! Everyone at this dealership delivers excellent service. I have been dealing with them for several years and I am very happy with all aspects of the b Everyone at this dealership delivers excellent service. I have been dealing with them for several years and I am very happy with all aspects of the business. More

Island Ford is THE BEST I don't know where to begin my gratitude for my experience at Island Ford. I live on the mainland and followed Sales Manager Ryan Leverette over from I don't know where to begin my gratitude for my experience at Island Ford. I live on the mainland and followed Sales Manager Ryan Leverette over from New Westminster because of the excellent service I had from him in the past. I knew I was getting taken care of by making the trip over after Ryan spent months lining up the right Explorer for me back and forth patiently through email. When my family arrived at Island Ford little did I know Ryan would have his team taking care of us and going out of there way to make us all feel like part of their family. Ryan had me lined up with Keegan Harvey from Sales and I couldn't give him less than PERFECT for his service. More so, for him going out of his way to take care of my family and attend to my wife while I was talking to finance. He even offered to watch our kids and let my wife have a break. Keegan's knowledge and attention to details while showing me my new Ford was on point and relaxed, I couldn't be more happier for meeting Keegan. I even forgot my garage door opener and sunglasses in my trade in vehicle and he had them in the mail the next day. Keegan is amazing. If you're reading this and thinking about Island Ford make sure you find Keegan and he will take care of you. Ryan also had me taken care from Mitzi Mogden in finance. She is THE BEST. She went out of her way as well calling Ford Corporate and saving money left right and center! She will take care of you too. One of the best things too about Ryan and Island Ford team is that they paid my way over on the ferry. So if you're thinking of buying from them over on the mainland definitely let them know and they'll help you out. Like I mentioned before, I had followed Ryan over from the mainland because of his amazing service to me from 3 years ago, but little did I know when I arrived at Island Ford his team of Keegan and Mitzi would treat me like a VIP customer. I HIGHLY recommend Island Ford 100%. Hand down. THE BEST. Also, they have ROUGH F-150's. Exactly. Go over and see Island Ford! You'll be happy you did. More

Dave is AWESOME!! I have bought several vehicles from Dave Faithfull and he has been a pleasure to work with every time from starting the vehicle search to handing over I have bought several vehicles from Dave Faithfull and he has been a pleasure to work with every time from starting the vehicle search to handing over the keys, Dave was great! I recommend him to everyone I know More

Awesome service I had an excellent experience buying from island ford, Amado made it as enjoyable and stress free as he possibly could. He was able to answer all my q I had an excellent experience buying from island ford, Amado made it as enjoyable and stress free as he possibly could. He was able to answer all my questions with ease, I spent two days at the dealership and he made sure that he was around and easily available if we needed anything. I would definitely recommend Amado to anyone without question. Thank you Amado and island ford for hooking me up with my new car! More

Vehicle Buying Experience I want to share my truck buying experience with you all. The buying process was absolutely amazing. The sales staff, especially Amado was so easy a I want to share my truck buying experience with you all. The buying process was absolutely amazing. The sales staff, especially Amado was so easy and patient to deal with. The finance department and sales management staff went out of their way to make us comfortable and ensure a no pressure sale forum. I have to say it was probably the best buying experience I’ve had yet and I’ve probably bought 15-20 vehicles through ford. Do yourself a favour if you’re buying a new vehicle. Go see these guys, you won’t regret it. More

Car purchase I bought a new used vehicle , with Matt as my guide .Having driven old used cars for ever I was a bit intimidated by the whole process , but Matt and I bought a new used vehicle , with Matt as my guide .Having driven old used cars for ever I was a bit intimidated by the whole process , but Matt and the whole team guided me through the whole process with honesty and integrity and without being pushy or making me feel rushed. Matt was quick to respond to emails and texts and answered my questions honestly and accurately . They even stayed late so I could come after my work day ,all the way from Port Alberni ! Now that's service!! I would TOTALLY recommend this dealership and the people working in it to anyone . Oh and btw I LOVE MY NEW VEHICLE and know, having done quite a bit of research , that I got a very fair sale price !!!! More

Not impressed with sales tactics or service quality We bought a used vehicle in two years ago and had purchased the prepaid service package from them. We also bought winter tires shortly thereafter. We We bought a used vehicle in two years ago and had purchased the prepaid service package from them. We also bought winter tires shortly thereafter. We had the winter tires on for half a season (and not very many km because we only drove short distances) and the staff already were trying to sell me new winter tires, telling me I didn't have much tread left on them. I said, "excuse me? I just bought these tires a few months ago from you".... and they immediately backpedalled and awkwardly changed their tune. Those tires were essentially done at the end of one and a half seasons. I would also never purchase the prepaid service package again, as it always seems like a rush-job. I brought the vehicle in for the last service in the fall and was told that a tire rotation and balance was part of the service, but when I went to put my winter tires on I could tell this wasn't done because the tires were corroded on and I couldn't get them off (after only a couple of months). Additionally, when we were trying to buy another small car for our family, we tried to negotiate the price and they wouldn't talk in terms of the full price of the car, just trying to convince us to come up with the payment amount that was in our budget. It felt like they were trying to hide something and they came across as the stereotypical smarmy car salespeople. Never again will I make a purchase from this dealership and I will never recommend them to anyone. I'll probably also never buy a Ford again because the trust just isn't there. More