Island Ford Superstore

Excellent service and friendly We purchased an Edge late January. I reached out via phone previous to coming to the dealership as we live in Nanaimo and Rob Martin came in on his da We purchased an Edge late January. I reached out via phone previous to coming to the dealership as we live in Nanaimo and Rob Martin came in on his day off to help us out. We were only able to come in later in the day and again it was no problem. Fast and furious, we walked out that evening in our Edge. Extremely happy with our vehicle and Rob was just a genuinely nice person to work with! Thank you More

Superstars! I have been in customer service for 30 years, it’s not often you find someone willing to go the extra mile these days.Dave was painting his house on h I have been in customer service for 30 years, it’s not often you find someone willing to go the extra mile these days.Dave was painting his house on his day off and met me at the dealership. He also added on extras as they weren’t included at no cost! Highly recommended this team they will do the extra service above and beyond! More

Enjoyable experience with Boris On my new F 150 I had some mudflaps installed along with some changes done to my outside rear view mirrors. I found Boris to be very helpful, friendly On my new F 150 I had some mudflaps installed along with some changes done to my outside rear view mirrors. I found Boris to be very helpful, friendly and a great guy to deal with. Boris is very knowledgeable about vehicles with lots of experience in problems and maintenance. I trust him and would consider Boris a great source for advice.. More

My Sales Lady Sandra I just want to show top appreciation to Sandra again in helping me with my recent new F 150 purchase. I've purchased several vehicles from Sandra and I just want to show top appreciation to Sandra again in helping me with my recent new F 150 purchase. I've purchased several vehicles from Sandra and each time has been 5 star, friendly and so helpful, every single time. I guess that's why I keep returning. Justine Pambrun had some great advice on a few changes to the vehicle and the with both being so helpful a quick sale was made. It's worth it to me to travel to Duncan from another city to deal with such Professional, helpful people. More

Awesome! Buying my vehicle seemed effortless - Communication was great as well as the Customer Service. Amado was on his A game during the entire process, an Buying my vehicle seemed effortless - Communication was great as well as the Customer Service. Amado was on his A game during the entire process, and even afterward. Would definitely recommend Island Ford & their staff. More

Excellence at Island Ford It was a excellent experience buying a vehicle from Island Ford. No pressure from any sales staff and knew the answers to my questions Great staff alw It was a excellent experience buying a vehicle from Island Ford. No pressure from any sales staff and knew the answers to my questions Great staff always willing to help and go the extra mile. More

Out of this world The best ford dealership I’ve ever been to. The customer service is out of this world, everyone there is happy you are there and want to help. Ryan Le The best ford dealership I’ve ever been to. The customer service is out of this world, everyone there is happy you are there and want to help. Ryan Leverette and Matt Caszow where amazing with answering all my questions and helping me get into a 2017 Ford Fusion for the absolute best possible price. I could not be any happier with my new vehicle and my new friends and families over at Island Ford. Thank You More

Can't recommend these guys enough - definitely see Wade We bought a used truck (Ford F-150) in Feb 2019. Went to a lot of dealers and saw a lot of vehicles, so we had a lot to compare them to, and we thoug We bought a used truck (Ford F-150) in Feb 2019. Went to a lot of dealers and saw a lot of vehicles, so we had a lot to compare them to, and we thought that these guys were just straight-up, honest, knowledgeable, and all round easy to deal with. Wade Robinson was our saleman and I cannot recommend him highly enough, just a pleasure to deal with, really knows his stuff when it comes to the vehicle, and went over and above to help us and make sure we made the right choice, as well as being really well looked after all the way through. I also want to mention Mitzi Mogden in the Finance Department. Once again so patient, knowledgeable and helpful taking me through everything and staying late after closing time to help tie things up. These guys are the real deal. More

Thanks In my new vehicle purchase, I would like to thank everyone involved specially Sandra Jucic I the most comfortable, no pressure, and enjoyable buying e In my new vehicle purchase, I would like to thank everyone involved specially Sandra Jucic I the most comfortable, no pressure, and enjoyable buying experience that I have had. Customer service is something each and everyone who works at Island Ford, has demonstrated through their actions. More

The Service department is Fantastic Last Friday I had an issue with my 2016 F-150, I arrived there just before 5:00 pm on the Friday. I met Boris and he laid it out "Straight" to me. He Last Friday I had an issue with my 2016 F-150, I arrived there just before 5:00 pm on the Friday. I met Boris and he laid it out "Straight" to me. He let me know that all of the mechanics have either finished for the day or left already. Unfortunately for Stephen he step out of the back at that moment. Boris asked him to take alook at my truck and we whipped it to the back for him to hook up the computer. By the time Stephen finished, Boris had arranged for a loaner vehicle and asked if I could leave my truck there and they could get a mechanic to look at it. WOW!!! I have dealt with other dealerships in the past (None on the Island) and came away very disappointed. This great team, calmed the situation, took charge, found a solution and had me rolling again by Wednesday. I am more than impressed and definately recommend them! Ken Halvorsen ps - I need a button after 5 stars! More