Island Ford Superstore

Worth the drive Dave is a people person who is there for his customers. I don't enjoy the process of buying vehicles, but Dave made it painless. He's a good guy, go Dave is a people person who is there for his customers. I don't enjoy the process of buying vehicles, but Dave made it painless. He's a good guy, go see him you won't regret it. More

Service Advisor & Service Detailer were excellent I arrived on Vancouver Island (from Cranbrook) for business purposes and due to mileage required "The Works" service package on my Ford F-150: change I arrived on Vancouver Island (from Cranbrook) for business purposes and due to mileage required "The Works" service package on my Ford F-150: change oil and filter, rotate tires, inspect brakes, belts, hoses, etc. Service Advisor Boris Jurcic provided excellent customer service and also ensured that my truck was washed at conclusion. Service Detailer James Reimer did a great job washing the outside of the F-150 and also cleaned up the floor mats and dash for me! The service report I received was professional and to the point. I noticed that everyone seems to be happy working at this dealership. Great job all ... keep striving for excellence! More

Friendly and welcoming dealership We found our local Ford dealer to be less than interested in our business, and were pleasantly surprised at the reception we received at Island Ford. We found our local Ford dealer to be less than interested in our business, and were pleasantly surprised at the reception we received at Island Ford. We'll be recommending this dealership to anyone in Nanaimo. Thanks again! More

Best personalized service in the car buying world! Dave Faithfull at Island Ford Superstore, Duncan, is one of the most professional, knowledgeable, friendly & “no pressure” sales people I have ever me Dave Faithfull at Island Ford Superstore, Duncan, is one of the most professional, knowledgeable, friendly & “no pressure” sales people I have ever met. Having spent my entire working life in Service Industries, including sales, I was so pleasantly surprised at Dave’s professionalism & the manner in which he handle my mothers’ purchase a few months ago. I was so impressed with him that I came over to Duncan from the Lower Mainland for the express purpose of purchasing my 2014 Ford Escape from Dave. He had all the facts & details of my purchase in his head & in writing at hand. Got me the best deal possible, & he & all of the Team at Island Ford were extremely friendly, caring & professional! The entire process was seamless & pleasant. I will most certainly be referring Dave Faithfull &!Island Ford to everyone I know, & using him for my future purchases! More

Excellent people who care! If you’re looking for new or used, this is the best dealership on the island by far! Dave and Bryan went above and beyond my expectations.. The entire If you’re looking for new or used, this is the best dealership on the island by far! Dave and Bryan went above and beyond my expectations.. The entire team at Island Ford is warm and friendly making you feel welcome the moment you enter the door, to the time you shake hands and drive off in your new vehicle. If you choose to go here you won’t be disappointed:) More

A Great Ford Escape Customer Experience. Came up from Victoria and was looking at an Echo Sport. Thought this would be the vehicle for me. Dave Faithful whom I and my family have dealt wi Came up from Victoria and was looking at an Echo Sport. Thought this would be the vehicle for me. Dave Faithful whom I and my family have dealt with for over 28 years said "Are you sure this is the vehicle you want this time. Maybe do just a bit more research and look at it and see if this fits your needs and personality." I told Dave, Yes this one will be good. After a few days of driving the Echo Sport it was obvious that this vehicle was not right one for what we needed. I personally felt foolish for not having listened to what Dave. And knew there was probably no way of correcting this error. Once you have signed and drove the vehicle off the lot it is yours and there is no chance to change the situation. I emailed Dave to see what if any option was available. And the amazing happened from Both Dave and Island Ford. They said just come in and they would take care of everything. I drove up from Victoria the next day and within an Hour Dave Faithful, Edie Lange from the Finance Department, and Island Ford Management bought back the Echo Sport and had the Vehicle (a Beautiful Ford Escape) ready to go. I drove home feeling great and Thank Full :) to Dave and a Dealership who care for their customers, and will go the full thousand yards to make sure your happy and have exactly what you need. Thank You So Much Dave. Your The Best :):) Truly, Kit Bonderud A Most Satisfied Customer. More

Had great service and they really tryed to find what I neede I felt with abraham Lee he was very pleasant and fun and really tryed to get me into something had a great time buying a vehicle!!!thanks alot I recom I felt with abraham Lee he was very pleasant and fun and really tryed to get me into something had a great time buying a vehicle!!!thanks alot I recommend these guys More

Highly Recommend Abraham Lee I had a great experience with Island Ford and this recommendation is specifically for the big guy ABE LEE. We had been looking at a truck for a couple I had a great experience with Island Ford and this recommendation is specifically for the big guy ABE LEE. We had been looking at a truck for a couple days and due to some last minute issues that popped up with our current vehicle we decided to purchase on a Friday night before leaving for a family vacation the next morning. Abe stuck around with me until late Friday night to ensure everything from insurance to financing went through. Super friendly, no pressure and thoughtfull follow ups -I would highly recommennd Abe. More

Abe was amazing!!!!! Abe went above and beyond and was extremely personable salesman. Island ford in Duncan has a genuine asset in Abraham.Thank you again from Mike and Ch Abe went above and beyond and was extremely personable salesman. Island ford in Duncan has a genuine asset in Abraham.Thank you again from Mike and Cheryl.😊 More

always a job well done thank you Boris for your dependability, consistency and general excellent customer service when servicing my ford f150. you help keep the down time fo thank you Boris for your dependability, consistency and general excellent customer service when servicing my ford f150. you help keep the down time for my vehicle to a minimum through excellent communication and planning. your diligence is greatly appreciated and you make it easy to choose island ford. craig More