Island Ford Superstore

new f150 Sandra was great , all staff makes a good effort to make sure you leave happy. I will recommend her and the dealership. Love my new truck. Sandra was great , all staff makes a good effort to make sure you leave happy. I will recommend her and the dealership. Love my new truck. More

Straing up! My experience with my F150 purchase was excellent from start to finish. Ryan P was completely honest and straight up with the sale process and selecti My experience with my F150 purchase was excellent from start to finish. Ryan P was completely honest and straight up with the sale process and selections. I knew what I wanted before going in and was not pushed into other things. Mere slight look at some options but not a pushy situation that would leave me feeling annoyed or flustered. Quickly narrowing my options that fit my needs and we were on our way to closing a deal. Bryan was also excellent in making my truck purchase a happy experience. He was able to financially make my dream truck happen at an affordable price! I would encourage anyone to stop by the sore and check out what they have.. even if its to look at the off-road beast in front :) More

Uncommon requests Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I phoned Chad and went over it with him and he said "...bring the car in and I'm sure we can do something". I took the car in and he was true to his word. I continually say I don't like cars, as such, and that hasn't changed but I know good service when I see it and these guys are excellent. Susie and Deanna are always upbeat and friendly but on this occasion Chad and Bruce were more than a step beyond the norm. Problem solved! These guys are worth the trip up from Victoria... I haven't gone to any of the Ford dealers in the Victoria area for even a light bulb in years. As someone who believes when it isn't broke don't fix it.... I think it also applies that when it works stay with it and don't mess it up. Such is the value of a good relationship with Island Ford. Give them a try, they are worth the drive. More

SECOND TO NONE Ryan was an honest super guy to deal with , we had not been to a car lot in fifteen yrs and this gentleman made it comfortable , smooth and " easy to Ryan was an honest super guy to deal with , we had not been to a car lot in fifteen yrs and this gentleman made it comfortable , smooth and " easy to deal with newer cars. we ended up with a 2014 focus that suited our needs to a "T" again mr ryan and your staff who took care of insurance were THE VERY BEST (SENT AN EMAIL TO BOL MEL CHRYSLER and after they were a sale a woman wanted to "downgrade our buy and begin to tell us what would go wrong with oue "sync" l believe Jill was here name and EXTREMELY UNPROFESSIONAL and will never consider a sale there ever. thx ryan and if we have a need for something else will come see you thx Bob/Carol More

Exceptional Service and Experience!! Not only did this dealership offer to pay our Ferry ride to and from the island if we purchased the vehicle that we had our eye on but they offered to Not only did this dealership offer to pay our Ferry ride to and from the island if we purchased the vehicle that we had our eye on but they offered to pay just to come look at the vehicle! Chris had the vehicle detailed and ready for presentation and with the oil change and check over completed for when we arrived. Not only was the vehicle spotless but so was the engine. We took her out for a test drive and the choice was made. We were trading in our 2003 Expedition for a newer 2007. Chris made the transition very smooth and comfortable and made the numbers work for us. (and them of course) The deal was done. Thank you and appreciation goes out to all at Island Ford. We will be back again! More

Real Effort Took my 2013 Escape in for service and expected the usual friendly service. Was chatting with Edie Lange and the subject came up that maybe I needed Took my 2013 Escape in for service and expected the usual friendly service. Was chatting with Edie Lange and the subject came up that maybe I needed to change vehicles. I was not there to shop for a vehicle but the prospect of getting out of the vehicle I was driving and into something a little different was not lost on me either. Edie spoke with Bryan Flynn and he asked to show me some options. Bryan introduced me to Sandra Jurcic and she took on the task of showing me vehicles. I call it a task because I make no secret of not liking cars and having an almost non existing interest in them. Don't test drive etc... but having said that, I know a good thing when I find it and the bottom line was they made this a good thing. Bryan was to the point and straight up with what could be done. Edie beat up on Ford and put together a package that saved me money ( including deferred payments ). AND SANDRA? Well she was a patient guide through the process. She is so focused on trying hard that it made the fact I was looking at a Focus almost ironic. Being a jaded old guy, I tend to know when I am being worked by someone who is not sincere... Not the case here! We all know it is their job to sell their product, so when they do it in a straight forward sincere way... you have to respect that. When they put you in a nice car at a good price with a few touches like lower payments and such... you have to like that. When it all happens in the same friendly straight talking way I have come to expect... you have to love it! Bryan was right to ask Sandra to look after things. She may have been a little unsure of my flat responses and my lack of enthusiasm but she was very genuine in her effort to find me something I would want. Hard work by all three and an unexpected new car for me. I've said before I don't buy cars I buy the dealership.... THIS IS WHY! More

Top drawer people, top drawer vehicle! We visited Derren at the dealership during the day just to pull together some information. We had researched via the internet the vehicles in the cla We visited Derren at the dealership during the day just to pull together some information. We had researched via the internet the vehicles in the class we wanted and had already decided on the Ford Escape as the vehicle of choice. We just wanted to learn about pricing and trade-in options. Derren went over and beyond to help answer any questions we had and worked with the team to show us how easy and affordable it was to buy our new vehicle. He even pointed out some things I had not previously considered. We've now had our Ford Escape for several months and many miles, and I can honestly say both the dealership and the Escape have FAR outshined our wildest expectations and I can't believe that EVERYONE isn't driving around with a perpetual smile in one!! We cannot recommend both Island Ford and especially Derren enough if you are looking for a new or used car! More

Chris was awesome, also ver patient!! Went in to look and left with a new truck! Chris was very patient and accommodating, we drove a few different trucks until we found the one we liked. Went in to look and left with a new truck! Chris was very patient and accommodating, we drove a few different trucks until we found the one we liked. He was extremely knowledgable with the product he was selling and worked out a great deal with Dan for our trade etc. We would highly recommend a trip in to Chris to purchase your next vehicle, he is no pressure and helpful. More

Excellent Hassle Free Service Ryan was professional and up front about everything. I knew exactly what I was getting and Ryan went above and beyond to make the deal work for both o Ryan was professional and up front about everything. I knew exactly what I was getting and Ryan went above and beyond to make the deal work for both of us. Would recommend to anyone looking for a hassle free experience. More

Never gave up;) Ryan was quick and professional! I had bought a focus and figured that it wasn't going to work for me, so him and his team found me my Ford escape and Ryan was quick and professional! I had bought a focus and figured that it wasn't going to work for me, so him and his team found me my Ford escape and I just love it... Would recommend island Ford to all my friends and family after the service I got from Ryan. Thanks again for making my first experience with a dealership an awesome one:) More