Island Ford Superstore

Fantastic experience! We really appreciate our new car! A great little automobile! Fast, spacious, and reliable! Thank you again to our dear friend Sandra J. for h We really appreciate our new car! A great little automobile! Fast, spacious, and reliable! Thank you again to our dear friend Sandra J. for helping us with everything! More

Over the Moon Dave Faithful was recommended to me by a co worker, I am so happy I checked him out at Island Ford. Dave found me my dream car, even better than what Dave Faithful was recommended to me by a co worker, I am so happy I checked him out at Island Ford. Dave found me my dream car, even better than what I thought I wanted. He heard me when I told him what I was looking for in a car and he said be patient and I will find you the perfect car....and he did. I have never bought from a dealership before but now I will recommend it. Dave's friendly, honest, caring and sincere personality made it very easy for me to trust him. I will recommend Dave to anyone I know who might be looking for a good new or used car. If I find myself wanting another car I'll go see Dave Faithful. Sincerely Vernie Francis More

ASK FOR DAVE! When I responded , in person, to Dave's 'phone invitation to view & drive a 2015 F150 I jumped at the offer. I was first given a tour of the vehic When I responded , in person, to Dave's 'phone invitation to view & drive a 2015 F150 I jumped at the offer. I was first given a tour of the vehicle pointing how it was different from my 2013 F150 and making the comparison with my vehicle to get an "apples to apples assessment" Right away I was interested in purchasing a 2015 model. He put plates on, ensured there was gas in the tank, & sent me on the way only saying "please return it by 4p.m." I had a brand new F150 all to myself for the day! Sure beats the xxxx out of a tour around the block! I was impressed by his confidence that an expensive vehicle would return in 1st class shape. It is nice to see a salesperson trust a prospective client. Dave built a bond between Client & company in very short order. Dave works hard and obviously likes (no loves) his job! On another level He presents a reality trade value as well as the total price. With Dave I have never had to bargain. We somehow manage to arrive at figure at square one. I dislike haggling over price but I was always did it because the figure was too high for me to accept. We are NOT rich people but not poor either. Getting GOOD VALUE IS ALWAYS IMPORTANT TO ME and I felt comfortable and ended up buying a total of three F150s over a decade. This morning, Dave 'phoned too see how I felt about the truck and asked if there was anything he could do. Good Back up care is always important & Dave does that ... in spades. All in all, we are pleased with Dave's service & commitment. He is truly an important part of the company's reputation. I believe I could have sent my wife in to purchase the F150 and having her drive away paying a fair value. Cameron & Deane Casconå More

So professional and friendly No matter what, this has truly been the best experience in buying a vehicle that I have ever had. I would certainly recommend them as a dealership an No matter what, this has truly been the best experience in buying a vehicle that I have ever had. I would certainly recommend them as a dealership and salesmanship. 5 stars is not enough for how I was treated. More

great staff They worked around my budget and we managed to figure out a great deal. I would recommend them and will be coming back in the future. They worked around my budget and we managed to figure out a great deal. I would recommend them and will be coming back in the future. More

Customer Service Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owne Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owner) they felt like a number this is so true. Island Ford made me feel like a customer and they thanked me for coming and doing business with them. I purchased Ford's Maintenance Plan therefore 'had' to have service done at a Ford Dealer. I did a dealer search and Island Ford stood out amongst the dealers within a reasonable drive from Victoria. Spoke with Chad, Service Manager, and followed up with emails. He ensured what I needed / requested was ordered and in stock before my appointment. Easy drive to/from Duncan and the quality of service and exemplary customer service was well worth the drive. While in their waiting room it was impossible not to overhear other customers either dropping off or picking up their vehicle. Each was treated with the same warm, friendly and caring customer service. Will I go to Victoria again! NEVER; I would HIGHLY recommend any Ford / vehicle owner to make the drive to Island Ford, great coffee as well. This was my first visit and I rarely give an excellent rating however there was nothing I could knock them on, Chad and staff deserve the 5*'s across the board. More

Great Customer Service We had a great experience purchasing our new Explorer Sport. Dave is an energetic and dedicated sales person who made the car buying process very enj We had a great experience purchasing our new Explorer Sport. Dave is an energetic and dedicated sales person who made the car buying process very enjoyable. Thanks to Dave and Edie for our new Hotrod! Jen and Bob More

Great service, well looked after Everyone at flagship was super friendly and helpful. Dave and Edie were great help at finding what I wanted and service from start to finish was fast Everyone at flagship was super friendly and helpful. Dave and Edie were great help at finding what I wanted and service from start to finish was fast and informative. More

New Purchase A special thank-you to Dave Faithfull and Edie Lange at Island Ford for making out recent purchase a very enjoyable experience. Their friendliness and A special thank-you to Dave Faithfull and Edie Lange at Island Ford for making out recent purchase a very enjoyable experience. Their friendliness and professionalism made all the purchasing transactions flow flawlessly. More

Awesome Customer Service I recently brought my 2013 Fusion in to be service, while I was there I looked at the trucks on the lot and talked Chris about them, he went over the I recently brought my 2013 Fusion in to be service, while I was there I looked at the trucks on the lot and talked Chris about them, he went over the options they can with. We went in and he took my information and we where discussing what the wife and I would like in a truck and with in a hour we had decide what we would like and Matt setup the up the financing. It was a pleasant no pressure visit and I would recommend my friends and family to this dealership. Awesome experience thank you Island Ford More