Island Ford Superstore
Duncan, BC
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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I contacted Boris about a tire issue and was wondering when I could book an appointment around my work day. Boris had a employee pick up my truck, take care of the issue, and return it to my place of wor when I could book an appointment around my work day. Boris had a employee pick up my truck, take care of the issue, and return it to my place of work. Boris provides exceptional service for Ford and keeps me returning to the dealership for anything to do with my vehicle. Thank you for making the extra effort. More
Dave was very honest and professional. He went the extra mile with his service. Most of no playing games. Told me straight up the best price we could get and had a wealth of knowledge. Wil He went the extra mile with his service. Most of no playing games. Told me straight up the best price we could get and had a wealth of knowledge. Will highly recommend. More
Dave values his customers. His after sale service included a thorough review of our new vehicle. Thank You! His after sale service included a thorough review of our new vehicle. Thank You! More
I made an inquiry about the value of my vehicle and was called by one of your salespeople and explained my situation on November 5th. On November 7th, he texted me and suggested that a remote appraisal co called by one of your salespeople and explained my situation on November 5th. On November 7th, he texted me and suggested that a remote appraisal could be done on my vehicle. I submitted photos of my vehicle along with the current kms on November 7th. The salesperson never responded to confirm receipt of the photos, so I texted him again on November 8th, and no response. This lack of responsiveness really indicates that the salesperson had little or no interest in assisting me as a customer. Not impressed at all. More
David didn't really feel like a salesperson, he felt like a friend helping me buy a great car at an affordable price. He did everything too! I was looking forward to chatting with him more but he had a fli a friend helping me buy a great car at an affordable price. He did everything too! I was looking forward to chatting with him more but he had a flight to catch after delivering my car to me personally. This was an important purchase for me and David made it memorable, easy-going and pleasant.. Thank you so much, David! Great service! More
Very helpful and responds quickly. We would request Dave any time we want an honest opinion on vehicles also :) We would request Dave any time we want an honest opinion on vehicles also :) More
Clean, professional staff in all service areas, Love the free coffee and great atmosphere and selection free coffee and great atmosphere and selection More
Phenomenal service. I was not wanting to do stuff with a dealership because of bad past experiences. David Faithful made the whole experience so enjoyable. From the f I was not wanting to do stuff with a dealership because of bad past experiences. David Faithful made the whole experience so enjoyable. From the first day I called to him waving goodbye at the entrance to the dealership, I felt like I was in good hands and talking to someone who wanted what was best for my family More
We have shopped around at various dealerships and for all kinds of different vehicles. We stopped at Island Ford. After careful consideration with all the cars and dealerships we decided this was the one. Gr kinds of different vehicles. We stopped at Island Ford. After careful consideration with all the cars and dealerships we decided this was the one. Great price, awesome vehicle and sales person was honest and very helpful. His knowledge of all kinds cars was bar none. More
Steve from sales made it happen for me. He was great to deal with and pushed to get my truck delivered to me fast. Thanks Steve He was great to deal with and pushed to get my truck delivered to me fast. Thanks Steve More