Guelph Hyundai

First experience with a dealership This is my first experience dealing with a dealership and I am very happy so far. They were very flexible when I needed to change my appointment multi This is my first experience dealing with a dealership and I am very happy so far. They were very flexible when I needed to change my appointment multiple times and always called back promptly after I had left a message outside of hours. I hope to continue having positive experiences with Guelph Hyundai. More

Regular Maintenance Service Always a pleasure dealing with Dan and his service team. It is a rare pleasure to actually be able to trust that the people servicing my car are doin Always a pleasure dealing with Dan and his service team. It is a rare pleasure to actually be able to trust that the people servicing my car are doing only what needs to be done (and doing it well). More

Satisfied Customer This was a second trip I made to have my vehicle serviced, as there was not enough time to have it done from the time I brought it over a week or so b This was a second trip I made to have my vehicle serviced, as there was not enough time to have it done from the time I brought it over a week or so before. However, I was compensated for the inconvenience, and personally felt that this dealership came through for me, just like they always have, and my overall experience in the end was a positive one. Keep up the great work, More

Dan got me in and serviced on really short notice...thanks! I was over my service by 2300 k's....Dan got me in on really short notice.....when they were servicing my car, they found that I had a nail in a tire I was over my service by 2300 k's....Dan got me in on really short notice.....when they were servicing my car, they found that I had a nail in a tire and were able to patch it.....just the fact that they took the time to look and notice it!! Thanks Dan the service team for some great service indeed :) Jon Beauchesne More

Oil Change & Cabin Air Filter Basically, the cabin air filter needed replacement. I was surprised to find out the location of the filter required as much in labor costs as the fil Basically, the cabin air filter needed replacement. I was surprised to find out the location of the filter required as much in labor costs as the filter itself - you would think that a filter which needs to be replaced yearly, would be a bit more accessible. This really has nothing to do with the actual service department, but affected my rating on price. More

review of Scott Shafer Scott was very good with giving me all the time I needed to learn the different features of the new Sonata Ltd. He also said that I could come back t Scott was very good with giving me all the time I needed to learn the different features of the new Sonata Ltd. He also said that I could come back the following week for more help after I have driven the car for a while. More

Not What I Expected I was extremely disappointed with the level of service I received. Although my appointment was scheduled for 8:45 I was informed the first shuttle l I was extremely disappointed with the level of service I received. Although my appointment was scheduled for 8:45 I was informed the first shuttle left at 8. When I arrived it had already left. I said I would wait for the next one not a problem. No one showed me where the waiting room was, offered me a coffee, etc. At 845 the shuttle was still not there and I had to go and inquire when it would be back as I had informed when I booked my appointment I had somewhere to be at 9 and was assured the shuttle would get me there. Someone from the service area came out and drove me, however was still late. I had also booked the shuttle for a 4:30 pick up time. I was called at 3:30 to see if I was ready then, as 4:30 is their busy time and couldn't guarantee they would be on time- Again I had asked this when booking the appointment or else I would have made other arrangements. I had a friend drive me to the dealership and I arrived at the same time as the shuttle service... who had 1 person with them... must be the busy time... I was not impressed at all with this service and it was not what I was expecting from the dealership where I lease my car from. I highly doubt I will return to the dealership for my next oil change and maintenance. More

36K service a shame my "free" oil change resulted in $70 charge but appreciate that they look out for my car and informed me on air filter change required. Also a shame my "free" oil change resulted in $70 charge but appreciate that they look out for my car and informed me on air filter change required. Also really like the convenience of shuttle service - pick up & drop off at stated times. More

service department I brought my car in for service and it was great. They recommended work that needed to be done to fix the problem. Also got my car cleaned and they I brought my car in for service and it was great. They recommended work that needed to be done to fix the problem. Also got my car cleaned and they did a fantastic job. More

Positive Experience Purchasing a vehicle can be stressful but Scott was able to make the experience a positive one. He was able to answer all my questions so that I was Purchasing a vehicle can be stressful but Scott was able to make the experience a positive one. He was able to answer all my questions so that I was able to make an informed decision and that day I purchased my new Sonata Hybrid. Thanks Scott!! More