
Guelph Hyundai
Guelph, ON
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1,839 Reviews of Guelph Hyundai
Service - Oil change As always we were welcomed by John and our service was carried out on time and efficiently. Another satisfactory visit to the dealership. Coffee was As always we were welcomed by John and our service was carried out on time and efficiently. Another satisfactory visit to the dealership. Coffee was good too! More
Poor Communications from the Get-Go A Guelph Hyundai rep phoned me on December 17 to take our 2013 Accent in for "Service 3" maintenance to brakes along with a fuel injector flush, inte A Guelph Hyundai rep phoned me on December 17 to take our 2013 Accent in for "Service 3" maintenance to brakes along with a fuel injector flush, internal port cleaning and cabin air filter replacement. I booked an appointment for December 22 at 10am on the condition I would be able to pick it up by 1pm. This was fine with the rep so I booked the car to have a rustcheck done at another location at 4pm. That work also had to be done prior to leaving early on December 23 for Christmas in Cobourg. Upon arrival at 10am, I was greeted nicely by Jason Weeks who told me the repairs would not be done until 3pm. I was not happy about this but told Jason about my other appointment and to call me if the work was done prior to that time. 3pm came and went so I called Jason at 3:10pm. He told me our Accent wouldn't be ready until 5pm since a mechanic had called in sick or had to leave because of sickness (I can't recall which it was) . Due to my 4pm appointment, he gave me two options: let them finish the job since the car was in pieces (which he preferred) or they could put the car back together (without finishing the job) and I could bring it back after Christmas. To save him and his mechanic valuable time, I cancelled the rust check appointment and re-booked it for 10:30 the next morning -- the only time available. The car was finally ready for pickup at Guelph Hyundai at 5:15pm. Since my decision to re-book my rust check appointment saved Guelph Hyundai several man-hours but cut into our Christmas holidays, I was expecting a big reduction in the cost of repairs on top of the discount coupons I had. Instead, Jason gave me about $30 off the $530 invoice -- he said questions would be asked by management if he gave more. I was also surprised that the invoice indicated that the promised time of repair was 5:30 -- not the 1pm time that had been given to me on the phone back on December 17. Was this to make it look like the job was done to the satisfaction of management? This bothered me all night so I took more of my valuable time the next day to discuss the matter with Dan Wightman, Fixed Operations Manager. He was professional and acknowledged the breakdown in communication -- he was aware of the problem with the mechanic. I asked for a more substantial discount for the very late repairs but all he would give me was a free lube, oil, filter and 19 point inspection on my next visit - a value of about $50. He also said he might discount an alignment job which he said we need. I have other issues with the work done - and whether it needed to be done. Not being an expert, I had taken the car to other mechanics who said there was no problem with the brakes and an oil change had been done in September at 3,560 km -- John McLuhan (Guelph Hyundai Service Advisor) had told me at the time that the new cars can go 6,000 km without a need for an oil change. But Mr. Wightman disagreed with that. So who to believe? I do think Guelph Hyundai staff are friendly but at the end of the day must improve their communications with their customers (i.e. keep them informed) and provide a fair discount when repairs are not done by the time promised. I would also recommend that customers be shown the suggested repairs before they are done and see the difference after they are completed. Photos would also suffice. I have marked NO to recommending this service centre but would change this to YES if the above recommendations are implemented. Sincerely, MC More
Great service I recently experienced my first visit to the new Guelph Hyundai. Very impressive across the board from staff to sevice all very professional. Great I recently experienced my first visit to the new Guelph Hyundai. Very impressive across the board from staff to sevice all very professional. Great new facility definetly gave back to the customers. My thanks for a job well done. John in service was his usual outgoing and professional self. Looking forward to my next service. K Best More
Recent Purchase I recently purchased my first Hyundai and was extremely pleased with the professionalism and friendly service from the Sales Associate. The friendly I recently purchased my first Hyundai and was extremely pleased with the professionalism and friendly service from the Sales Associate. The friendly atmosphere in the dealership from all staff was exceptional. The day I picked up my new car, the Sales Associate took the time to explain all the features and help set up the phone system. I would highly recommend not only the Sales Associate but the Guelph Hyundai Dealership for their service and sales. More
oil change The service I received was quick and the new showroom is very impressive. I was greeted quickly and in and out with friendly service. This was my firs The service I received was quick and the new showroom is very impressive. I was greeted quickly and in and out with friendly service. This was my first visit to the new showroom since purchasing my vehicle and I was quite impressed. Very nice! Thank You! More
Car Detailing I had my Santa Fe detailed yesterday. What a great experience. Everyone was friendly, courteous and quick. The attention to details was great and the I had my Santa Fe detailed yesterday. What a great experience. Everyone was friendly, courteous and quick. The attention to details was great and the car looks awesome! More
Oil change Everyone at Guelph Hyundai is friendy and helpful.. My car buying experience was great and so was the service. I would recommend this dealership to an Everyone at Guelph Hyundai is friendy and helpful.. My car buying experience was great and so was the service. I would recommend this dealership to anyone looking for a friendly environment and willingness to please the customer More
Service #3 I have been servicing my 2013 Sonata at Guelph Hyundai for the last 2 years. The car buying experience was great, the service has been outstanding and I have been servicing my 2013 Sonata at Guelph Hyundai for the last 2 years. The car buying experience was great, the service has been outstanding and the pricing very competitive; before the holidays I purchased a set of winter tires and rims at a lower cost than some of those discount tire places. I just had my 3rd service done, and I was able to get it done in a 24hr short notice; they were able to accommodate to my busy schedule. The staff is always friendly, and the new place looks great. Keep up the good work Guelph Hyundai!!!! More
Oil Change and Tire Rotation I've been taking my 2013 Sonata to this dealership since the first oil change. Everyone is very friendly and professional. This was not the dealershi I've been taking my 2013 Sonata to this dealership since the first oil change. Everyone is very friendly and professional. This was not the dealership I purchased my new car from, which wasn't the greatest experience. I'm so glad I take my car to Guelph Hyundai for service. The dealership I purchased my car from sure could learn alot from Guelph Hyundai. I would recommend this dealership to anyone who owns or wants to own a Hyundai. More
3 yr service I've been dealing with Guelph Hyundai for 3 yrs and have always had good and friendly service. My questions get answers, and the work gets done quickl I've been dealing with Guelph Hyundai for 3 yrs and have always had good and friendly service. My questions get answers, and the work gets done quickly. More