Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Guelph Hyundai
Guelph, ON
1,633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,633 Reviews of Guelph Hyundai
May 04, 2015
Easy Buying Expierence We were looking to buy a 7 seater SUV, we visited and test drove a few different makes and models but came to like the Hyundai Santa Fe the best. The We were looking to buy a 7 seater SUV, we visited and test drove a few different makes and models but came to like the Hyundai Santa Fe the best. The customer service provided by Renee was great, which made the buying process that much better. More
by newfamilywheels_2015
Employees Worked With
Tammera
May 02, 2015
From frustration to very happy. Not only is my Hyundai Accent's first check up it is the first brand new car I have bought it was therefore my first time going to a dealership for se Not only is my Hyundai Accent's first check up it is the first brand new car I have bought it was therefore my first time going to a dealership for service. Even though I was originally frustrated with the service people I spoke to on the phone when I got to the dealership they treated me very well. Every question or concern was listened to and addressed. They used plastic seat covers and steering wheel cover to keep my car clean. Even though I entered through the wrong door a gentleman courteously directed me to the service area. This was a big help, I was very nervous, more than my car and it was the one being poked at. I felt quite comfortable leaving my car there while I went to visit a friend, she picked me up but they did offer shuttle service. More
by lennox519
Employees Worked With
Allan Giles
May 01, 2015
1st service Had my new Elantra in for an oil change and was in and out in 30 minutes. Like the new drive through, and I will like it even more in winter. The new Had my new Elantra in for an oil change and was in and out in 30 minutes. Like the new drive through, and I will like it even more in winter. The new waiting room is nice, but I suggest that the TV volume be turned down a little as most people were reading or using their devices. More
by Gt 2014
Employees Worked With
Forgot name
May 01, 2015
always a pleasant experience. all service staff very approachable and helpful .No pushing for extra jobs .A suitable time always available Well behaved dog made welcome .Available all service staff very approachable and helpful .No pushing for extra jobs .A suitable time always available Well behaved dog made welcome .Available transportation home a bonus .. More
by Hasse
Employees Worked With
I have no head for names .
April 28, 2015
Not a Satisfactory Experience My recent service visit to the dealership was not satisfactory. I first tried to book an appointment online. After engaging in a "messaging" dialogue My recent service visit to the dealership was not satisfactory. I first tried to book an appointment online. After engaging in a "messaging" dialogue in which I provided all of the relevant info on my car, I was told to open a service request form which asked all of the same information that I had provided. I completed the online form and heard nothing back for a day so I phoned and set up the service appointment. A day later I get an email asking me when I would like to bring my car in. The experience was a total waste of my time. I brought my car in for 8:00 am and was told that it would be ready between 12:00 and 1:00 pm. Shuttle driver was great and I was dropped home. Phoned at 12:30 to inquire and was told some additional work was required. Fine. As I needed to collect my grandkids from day car by 4:45 pm I called at 3:00 and was told it would be ready in 30 minutes and the driver would come now to pick me up. Again the shuttle service was excellent. However, my car was not ready until 5:00 which resulted in a mess at day care. If you are going to tell customers that their car will be ready, BE SURE THAT IT IS READY. Your service guy apologized for the delay, but you need to improve your communication. As I was away for the winter, I received cards in the mail offering discounts based on the cost of service. I took them in only to be told that they were expired. Also disappointing. More
by Guelph Guy
Employees Worked With
John McLuhan
April 27, 2015
Thanks! Allan and the staff at Guelph Hyundai were very helpful in helping me get my new Elantra. I would recommend them to anyone looking for an affordable n Allan and the staff at Guelph Hyundai were very helpful in helping me get my new Elantra. I would recommend them to anyone looking for an affordable new vehicle. Thanks again :) More
by paulelantra
Employees Worked With
Allan Giles, Rhys Evans
April 24, 2015
Great Service Had our Elantra Touring in for Spring maintenance. New drive-in & check-in was great. So easy and no waiting.John was very friendly & efficient.Also h Had our Elantra Touring in for Spring maintenance. New drive-in & check-in was great. So easy and no waiting.John was very friendly & efficient.Also had our first detailing done on the car after a long hard winter.. Salt stains were completely out of carpet and all of the interior looked great. So happy. The shuttle service was also very efficient. More
by touring14
Employees Worked With
John McLuhan
April 22, 2015
Regular service I appreciate hearing what maintenance service is suggested in the near future vs required immediately. Helps with budgeting. I know I can trust what I I appreciate hearing what maintenance service is suggested in the near future vs required immediately. Helps with budgeting. I know I can trust what I am being told with no upselling. More
by NancClarke
April 22, 2015
Customer Service Lounge Area Hi, I went to Guelph Hyundai last week to have my car serviced for spring. I waited more or less 1 hour in the lounge waiting area. Great place! I Hi, I went to Guelph Hyundai last week to have my car serviced for spring. I waited more or less 1 hour in the lounge waiting area. Great place! I really liked it: comfortable seats, TV screen, Wi-FI, and free coffee or cappuccino.....I felt so comfortable. I could review my emails and read my book while my car was serviced. Thank you Guelph Hyundai for taing care of your clients so well! More
by Meb
Employees Worked With
I don't remember the name
April 21, 2015
Always better than expected! Every time we take our car in they go above and beyond. All the work was done in a very reasonable amount of time despite being over booked and me add Every time we take our car in they go above and beyond. All the work was done in a very reasonable amount of time despite being over booked and me adding on a last minute repair. I was given a ride back to work after dropping it off and a ride to the center when my car was ready. Pricing is always less than what I expect (unlike other shops where it always seems to be at least double). Fantastic service! More
by MeanGreen
