Grimsby Hyundai

I would strongly advise NOT purchasing or serving a a car at Grimsby Hyundai. While the sales experience was fine the overall customer experience was dreadful and concluded with being directly lied to abo at Grimsby Hyundai. While the sales experience was fine the overall customer experience was dreadful and concluded with being directly lied to about warranty and other items. The two times my wife and I visited the dealership to purchase our brand new car we were kept waiting well over an hour before being helped. When finalizing the deal the business manager boldly lied about our warranty to try and upsell us on an 11 hundred dollar add-on. When challenged to put it in writing refused to do so. I personally had to contact Hyundai Canada to confirm his baseless claims. Accessories and add on which we were confirmed would arrive and be installed in time still haven’t shown up a week later, and it has been radio scilence from management. Grimsby Hyundai is a great way to wreck the excitement of buying a new vehicle. Be warned! More

Very good sales people. Helpful patient and curtious. Service dept. Is the worst that I have used. Service manager is good. Battery was dead after a few hours of charging go Helpful patient and curtious. Service dept. Is the worst that I have used. Service manager is good. Battery was dead after a few hours of charging got it going bought $435. Battery but they wouldn't install it for 4 more days even after I said it was a breakdown We live in the country and needed the car. Saved $40. And did it myself More

I took my 2018 Santa Fe in because it’s burning oil after several emails with the service manager he told me we would do an oil consumption yesterday every 1000 km When I got there he said I would have to p several emails with the service manager he told me we would do an oil consumption yesterday every 1000 km When I got there he said I would have to pay for this and if needed I would have to pay for a new engine as well! Hyundais are known to have engine issues like this as well as oil burning I feel like Hyundai Canada should be held accountable for this and I feel like the dealership isn’t willing to help as well! Save yourself some time and money and do your research before purchasing a Hyundai More

Very bad experience, I bought a car from them and then I called them to get some issues with the car the help desk lady will say they will call you back but they never call, the representative Milo who sold called them to get some issues with the car the help desk lady will say they will call you back but they never call, the representative Milo who sold me that car, never calls back. One of the worst dealership I have ever seen More

Our car "gave up the ghost" unexpectedly on Thursday afternoon; by Monday morning we were driving home in our new Tucson Hybrid. The Hyundai team was incredibly helpful and Chelsea and Warren walked u afternoon; by Monday morning we were driving home in our new Tucson Hybrid. The Hyundai team was incredibly helpful and Chelsea and Warren walked us through the purchase process with ease. Although we hadn't owned a hybrid before, and our most recent car was a 2003 with very few "bells and whistles", Chelsea was able to explain all the ins and outs of this new vehicle and I must say, we had several laughs along the way. Truly a knowledgeable and professional team. Bravo Grimsby Hyundai!! More

I bought all my vehicles only from them(so far 5). I did try to go to others, but they were not as clear as here. If you need to be treated well and if you need to know about all the charges and surch I did try to go to others, but they were not as clear as here. If you need to be treated well and if you need to know about all the charges and surcharges for the vehicle even before you purchase, this is the best place. More

Excellent customers service . Sales lady Nicole was awesome and was so kind and patient with my brother Wayne Sales lady Nicole was awesome and was so kind and patient with my brother Wayne More