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Grande Prairie Nissan - Service Centre

Grande Prairie, AB

4.9
389 Reviews

389 Reviews of Grande Prairie Nissan - Service Centre

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December 23, 2021

The worst experience ever, once the deal was done so was the service. My son bought a used vehicle there, and they said it passed inspection with flying colors. A week later he tried the back passenger win More

by lindgrink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Marsden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We would like to learn more about your experience and work with you to resolve your concerns. We are unable to locate you as customer based on the information provided. Would you be so kind as to contact the General Manager at your earliest convenience so that we can look up the service reports and information. We look forward to working with you towards resolutions. 780.532.8040. I am grateful that you have brought your concerns to my attention, as we strive for 100% customer satisfaction 100% of the time.

November 27, 2021

Grande Prairie Nissan is absolutely amazing! I’ve been going there for three years at least and have been quite happy. The sales team, the service team and even parts department have always kept a smile o More

by iamd3w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Bacon, Will Bacon
November 02, 2021

Very friendly. Always goes above and beyond for me. I always feel very taken care of More

by Kelsieford29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mears
October 26, 2021

Mr Lehoux helped tremendously, though it's too soon for me to buy a vehicle at the moment, he answered all my questions and made the whole experience easier for me.. as I have social anxiety and was super More

by Azalyah Kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Lehoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

My wife and I were happy and appreciated for the service. I highly recommend the Grande Prairie nissan company to my friends , family and co- worker. More

by Precy and Jim Korbett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Budde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Deacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Primmer, Chad Wiebe
October 28, 2020

Service appointment.We had a excellent experience Service appointment. We had a excellent experience purchasing our Nissan QashQai from Hailey Allison. The standard of care we received from her shoul More

by kayla Barnfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brett Sharp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Deacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey Allison
Oct 29, 2020 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am very sorry for the lack of care our employee had when placing the tires into your vehicle. I understand that you have been working with the Service Manager and your vehicle is booked in October 29th for full repairs at no cost to you. As discussed with the Service Manager, should the repairs not be to your satisfaction further measures will be taken. New Creation Upholstery will complete the required repairs. The repairs will be completed at no cost to you. We are incredibly regretful that this has happened and are doing everything we can to correct our mistake and ensure your satisfaction. Thank you for bringing your concern to our attention.

June 24, 2020

Bruce has always gone above and beyond at fixing my truck as a large portion of my wage depends on my truck it is amazing how helpful he is thanks Bruce I hope your there as long as I own a Nissan More

by trgarriott
Recommend Dealer
Yes
Employees Worked With
Jeremy Budde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Deacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2020

Just purchased my Dodge Charger from Jason at Grande Prairie Nissan and he is amazing to deal with and very helpful.I will definitely recommend him to everyone I know. He is always there for any questio More

by Nicole
Recommend Dealer
Yes
Employees Worked With
Mike Lapraik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gillett
February 14, 2020

Ahmed Eltayeb is such a great sales consultant. He explained well about the new 2020 Pathfinder we purchased.He earned our trust! Very respectful and accommodating to his clients. More sales and clien More

by Rommel
Recommend Dealer
Yes
Employees Worked With
Brett Sharp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed Eltayeb
January 15, 2020

Colton lehoux was the dealer that helped us. He was very knowledgeable and helped me explore my options. He made it very easy for me to make a decision. I would give him 10/10 for his service and help. Than More

by Shay schofield
Recommend Dealer
Yes
Employees Worked With
Colton Lehoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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