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Grande Prairie Nissan - Service Centre

Grande Prairie, AB

4.9
389 Reviews

389 Reviews of Grande Prairie Nissan - Service Centre

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August 19, 2023

Great service and comfortable to deal with. I love my new Nissan Kicks and will be taking it back for any regular and required maintenance. More

by Lhee
Recommend Dealer
Yes
Employees Worked With
Mike Lapraik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Lehoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafal Zep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Marsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

Staff is so friendly. I really like the service of them. Thank you for your quick service. More

by Aayush Patel
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafal Zep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Marsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

Great service, professional. Nice waiting area, quick timeline, we really enjoy fetting services completed there More

by Barb
Recommend Dealer
Yes
Employees Worked With
Steve Marsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2023

It has been a year since I purchased my 2021 Nissan Rogue Platinum with the expert and friendly help of Brandon Palmer. I love my car! I took it in today for its birthday present - a Silver Detail Package More

by GregA
Recommend Dealer
Yes
Employees Worked With
Mike Lapraik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
July 22, 2023

Service is reliable for all your car needs. They take good care of their clients. Steve and the team, great job! More

by G. Tai
Recommend Dealer
Yes
Employees Worked With
Steve Marsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2022

Will bacon was good to work and deal with. I recommend. Glad I chose Nissan. More

by Micheal L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Bacon
June 27, 2022

5 star for Steve for me. Competent with ease and care! He took time to explain to clients like me who know much less about car stuff. Not only that, he extends sensible advic More

by G. Tai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Marsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Mears
June 25, 2022

Would have to say one of the worst customer service experiences I've received ever! Bought a brand new vehicle in Feb 2019 and was back within couple months for a fix of air conditioner for not blowing More

by Suman.malhi91
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trent Napier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Sharp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We are sorry you feel let down. Nissan Canada did make a change to a more enviormentally friendly product. In making this change Nissan Canada did not anticipate the new product to damage seals. This has created a demand for new seals. Nissan Canada is doing their best to meet the demand, but it has caused this part to be back ordered. We are sorry for the inconvience this has caused you along with our other Nissan customers. Grande Prairie Nissan is working with Nissan Canada to try and expedite the necessary parts to repair your vehicle to ensure your air conditioning is fully operational, without further interuptions. It is Grande Prairie Nissan's goal to achieve 100% guest satisfaction 100% of the time. It would be impossible to reach this goal without honest customer feedback. Thank you for providing us with an opportunity to address your concern.

March 05, 2022

I had great experience @ nissan dealership grande prairie. Special mention to anjennette(aj) for assisting me through the whole process. I got my 2022 nissan sentra SR. She exceeded my expectations o More

by Bryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anjenette timblique, Anjenette Timblique
February 03, 2022

Visited twice to get the right part, ZERO staff wearing masks, second visit another customer ... More

by alanAlaniwaskow
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mandy Shakotko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Napier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rafal Zep
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shae Scheffelmaier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Primmer, John Mears, Dylan Martin, Mike Otterman, Mladen Simunec
Feb 03, 2022 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am very sorry for the inconveniences caused to you. I would like to ensure that you have now received the correct part. Would you be so kind as to confirm this?  Please know that your concern will be addressed with our staff and used as a training tool to ensure we improve.  I do understand your concern regarding masks. Please be assured we take the safety of our staff and guests seriously. Thank you for bringing it to our attention that you saw staff members not wearing a mask. We will address this with our team. We are incredibly regretful that we let you down but are grateful that you have brought this to our attention. This provides us the opportunity to learn from our mistakes.

Feb 06, 2022 -

alanAlaniwaskow responded

You are mistaken, no masks even when not behind plexiglass, walking by me

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