Georgetown Toyota

We purchased a brand-new Toyota RAV4 XSE and noticed a humming noise shortly after taking delivery. The noise was most noticeable at highway speeds, particularly around 95 km/h. This is why it took about humming noise shortly after taking delivery. The noise was most noticeable at highway speeds, particularly around 95 km/h. This is why it took about a week to notice, as we first heard it when we drove the vehicle on the highway. We returned the vehicle to the dealership multiple times to have the issue investigated. During our second visit, we specifically asked the dealership to inspect the tires, wheel alignment and wheel bearings. We were told that everything had been checked and was fine, but the humming continued. The dealership then removed the bug deflector, thinking this may have been causing the noise. However, when we drove the vehicle home, the noise continued, so we returned to the dealership and had the bug deflector put back on. At that point, the dealership opened a case file, as they could also hear the noise but could not pinpoint the cause. Also during our second visit, we were asked whether their technician could take our brand-new vehicle home overnight to try to diagnose the issue. We found this unusual, particularly because the dealership is in Georgetown and the technician lived in Cambridge, so we declined. After more visits and further investigation, the dealership eventually swapped the original tires with tires from a demo RAV4 on their lot. The difference was immediately noticeable — the humming was drastically reduced. Although my son can still hear a slight humming noise, the tire swap strongly indicated that the original tires were a significant cause of the problem. Because this was a brand-new vehicle, we asked the dealership to replace the original tires with new tires rather than leave our vehicle equipped with used tires from a demo vehicle. We were initially told that the demo tires had approximately 5,000 km on them. We were later told that they had only 2,900 km, and we brought this discrepancy to the dealership’s attention. On August 6, I called the dealership and the manager told us that he would verify the mileage on the demo tires, contact Toyota regarding the tire issue and get back to us. In the meantime, we were told to continue driving on the demo tires. Despite that commitment, we have received no update, explanation or proposed resolution. What has been particularly frustrating is that throughout this entire process, we have consistently been the ones having to follow up with the dealership. Despite five visits and being told the matter would be escalated to Toyota, there has been very little proactive communication or follow-up from the dealership. The vehicle was purchased and picked up on June 25, 2026, and it is now August 24, 2026, and this issue has still not been resolved. We have gone back and forth to the dealership five times. What should have been an exciting new-car experience has instead become frustrating and disappointing. The dealership’s handling of this matter has been disappointing. The problem appeared within the first week of ownership, yet it took multiple visits before the tires were properly identified as a likely source of the noise — despite us specifically asking during our second visit for the tires to be inspected. We purchased a brand-new vehicle and expected to receive one that did not have an unexplained humming noise from virtually the beginning of ownership. While the demo tire swap has significantly reduced the noise, leaving our new vehicle equipped with used tires is not an acceptable permanent resolution. After five visits to the dealership and almost two months of ownership, we are still waiting for this matter to be resolved. The entire experience has taken away from what should have been an exciting new-car purchase. More

My 2022 Camry xse sunroof was stuck slightly open . I heard horror stories of $7000.00 repair jobs …I had no choice I HAD TO GO TO THIS ONE …I heard stories of poor service . Anyways told the tech what I heard horror stories of $7000.00 repair jobs …I had no choice I HAD TO GO TO THIS ONE …I heard stories of poor service . Anyways told the tech what was the problem…said I just want it closed for now …well …his response …well to close it we will have to take it apart and inspect what is wrong …a costly inspection . Went to my dealer in Milton …They say yes to fix can be very costly but we can close it using the “ diagnostics”….cost 168.00$ Stay away from this plafe More

Years of dealing with them. The last event has been. Horrible. Occasionally, the car will not turn off. Sometimes, it will not go into gear. the screen shuts down for no reason. The last event has been. Horrible. Occasionally, the car will not turn off. Sometimes, it will not go into gear. the screen shuts down for no reason. The Toyota app is not available. Other problems with electronics all of which are intermittent. Have to book serviced appointment 2-3 weeks in advance. When you book an appointment they do not confirm it so you have to do it again. More

We purchased our Toyota from Heidi Sanchez and the experience was a five star+ . The car is amazing and the dealership can not do enough for you . Thanks Heidi. Robert Siemucha experience was a five star+ . The car is amazing and the dealership can not do enough for you . Thanks Heidi. Robert Siemucha More

From purchase up until April was great and Max from service to Marco in sales was exceptional . My last 2 service calls are just atrocious from my tire being in your storage and having a puncture or a service to Marco in sales was exceptional . My last 2 service calls are just atrocious from my tire being in your storage and having a puncture or a leak on the side. wall and having to replace all four . Then when the tires where replaced the winter tire studs/nuts where not back in the vehicle. When i left the dealership the 3 remaining tires were not put back in the vehicle . My last service was tire rotation i’m know experiencing tir or front end vibration. When the tires where replaced the locking wheel nuts where not on or inthe car like the winter ones which cost me at the time 66 dollars is this a common occurrence it will know cost me wheel nuts and locks ???? More

Had a problem with the vehicle not shutting down. Called service and got flipped to voice mail and left a message. Waited an hour or more before calling again and was directed to voice mail. Called Called service and got flipped to voice mail and left a message. Waited an hour or more before calling again and was directed to voice mail. Called the reception who promised to connect me to service.Called twice more to reception. Again, landed in voice mail xxxx. They came and grabbed the car without speaking to me. I was in my parking lot arguing with the tow truck driver telling him not to take the car. The guy looked like some wanna be biker from Quebec. He told me that the car was going. I am 69 years old with medical problems. What am I to do, start a fight. I gave up arguing with Georgetown Toyota acquiescing to their strong- arm tactics. This was followed by them treating me like a child and telling me what I am going do. The last contact with the service department I was told they are going to deliver the car to my ex-wife's house. Not asked but told. After more than a decade of dealing with Georgetown and at least 12 cars purchase through them, I was treated shamefully. Worse, my family has dealt with the Woods since the 1970's when, and I forgave them, for selling my mother an occasionally rolling piece of scrapped called a Cortina. I had dealt with the current dealer's father, Jack Woods in the late 90's. Things have changed. They charged me about $1200 for a TAG which another dealership in the Humberview Group charges 599.00. I suspect this review will disappear. More

We recently purchased our 4th vehicle from Georgetown Toyota and had the pleasure of dealing with Savanna. We traded in our Highland for the smaller Rav 4 XLE Hybrid and was extremely impressed with Sava Toyota and had the pleasure of dealing with Savanna. We traded in our Highland for the smaller Rav 4 XLE Hybrid and was extremely impressed with Savanna's knowledge & expertise in the negotiating process. Its always a learning curve when purchasing a vehicle and Savanna is readily available to answer your queries. More

I have purchased 4 vehicles from Chris Febel. He has now been in my life for more than 10yrs. This is a great dealership. I feel valued by everyone there. Chris is the top of the heap when it He has now been in my life for more than 10yrs. This is a great dealership. I feel valued by everyone there. Chris is the top of the heap when it comes to his knowledge base on all things Toyota. He is also an all around good guy......and a firefighter too.....cant beat that. I am so happy with my latest purchase and know I will be back again. More

Great service department! Marcelo was able to get my 2008 Camry repaired and returned to me same day. The communication and service quality was excellent. I would highly re Marcelo was able to get my 2008 Camry repaired and returned to me same day. The communication and service quality was excellent. I would highly recommend Marcelo and the service department to family and friends. Thanks! More