Georgetown Kia

Great customer service, from the GM Rob Tasi to Mitch Garber, I was very satisfied on how they presented the Lexus and the knowledge they provided me about the car. I will certainly would recommend to al Garber, I was very satisfied on how they presented the Lexus and the knowledge they provided me about the car. I will certainly would recommend to all my friends to shop at Georgetown Kia if they are looking for a new or used car More

Ian and crew went above and beyond to assist us in finding the perfect used car fit for our teenage son. Ian was extremely understanding and the utmost professional in our exhaustive search for the ri finding the perfect used car fit for our teenage son. Ian was extremely understanding and the utmost professional in our exhaustive search for the right car for us. We ended up with a fabulous car that well exceeded our expectations and service above what any other dealer has provided in our last 30 years of car purchases. Thanks Again to everyone at Kia for a great purchase experience! More

Ian was very friendly and welcoming upon arrival at the dealership to purchase a used car. Worked very hard at finding the right car showing a couple of cars that fit my requirements. The overall sales pro dealership to purchase a used car. Worked very hard at finding the right car showing a couple of cars that fit my requirements. The overall sales process and hand offs felt very chaotic with little to no introduction to the people that are injected into the process. Long wait times between steps required an extra hour in the waiting area before completing the purchase agreement. Ian was not there on the vehicle pickup with no prior explanation that he will not be there. The pickup process was even more chaotic with lost documents and final prep still being performed and issues with extremely worn tires worn to the wear indicators on the edges of the tire and just over 2/32 in the center were not replaced as per assurances from both Ian and Used Car Manager that Georgetown Kia will not sell used cars that just meet minimum safety cert requirements - lesson learned, put it in the contract or it won't be dealt with. Update 7/12/21 Ante the used car manager reached out after seeing this review and sought to make things right. I informed him that 2 of the tires are worn to the point of being unsafe being nearly bald on the outer edges and just barely above the wear bars on the center. I also informed him that I had to order 4 new tires as my son will be the primary driver and safety is my top concern. To make things right he offered to cover the complete cost of installation and balancing plus a tank of gas if we come back to the dealership. I feel that reaching out in this manner shows that this dealership puts focus on improving and cares about customer relations and prioritizes this over the deal. I will update this review after the work is completed. Update 7/17/21: Georgetown KIA and Ante kept their word and filled up the car and installed and balanced the new tires as promised. It was worth the trip to Georgetown and this restored my faith in this dealership to do the right thing. A well deserved five-star rating. The service was really good also car was brought in on time as per the appointment and I was kept updated on when the car would be ready. More

Buyers beware. My future son in law purchased a used Buyers beware. My future son in law purchased a used Kia Sorento in January @ Kia Gtown. We noticed a ticking noise shortly after and he took i Buyers beware. My future son in law purchased a used Kia Sorento in January @ Kia Gtown. We noticed a ticking noise shortly after and he took it back to Kia. They said “that’s a Kia engine sound”. A month or so later a light came on and he had to have his truck towed to the dealership (another personal expense). Was a coolant issue. They kept it for a couple of days and called back saying they looked it over and “topped up the coolant and everything was ok”. He picked it up and the very next day was driving and smoke was coming out of the engine. He drove it “again” straight to Kia Gtown. Shortly after he gets a call saying that the engine needs replaced - $12,000. This off course upset my future son in law as he was not anticipating more cost. They said it was a head gasket issue supposively. My question was, didn’t they do a FULL diagnostic on his vehicle when the coolant was leaking and was in for service/repair?? I’m not a mechanic but I know coolant doesn’t evaporate. Anyways, he called and spoke to Kia Canada 2x and they didn’t want to get involved (what r they there for anyways?). We spoke to another Kia dealership and they said that this dealership should do this job on “goodwill” as he had only driven it for 5 months (less than 9,000kms). They didn’t. They made all the excuses they needed to make so that they had no responsibility. He had 3rd party warranty and so he was out of pocket $5,500. I will never recommend this dealership to anyone in town and recommend they go to Milton or Brampton - anywhere but here. Their service department was shady from the beginning and the General Manager did nothing at all but upset my future son in law by their lies. I’m all for supporting our local community but when they take advantage of its residents and won’t stand behind their used vehicles, I say go elsewhere. I know times r tough with Covid but this isn’t the way to make money. Very disappointing indeed. So much for loyalty and integrity. Owner of this Kia, pls don’t respond, as u did nothing through this whole ordeal. Totally disgraceful and serious lack of professionalism. If I could’ve given 0 star I would. Avoid !! More

This gentleman is an example to others when it comes to customer service!!! Would recommend that he be a trainer for others in the organization. From Mr. Odorico customer service!!! Would recommend that he be a trainer for others in the organization. From Mr. Odorico More

Great customer service. Very professional and helpful. Helped me get into a great vehicle and got a good trade in. After some bad experiences at other dealers, this was a great experience. Helped me get into a great vehicle and got a good trade in. After some bad experiences at other dealers, this was a great experience. More

Krish and Georgetown Kia overall we’re great and easy to deal with! It was an easy laid back buying experience and felt like I was talking to friends instead of buying a car. I came in looking for a 2022 Ki deal with! It was an easy laid back buying experience and felt like I was talking to friends instead of buying a car. I came in looking for a 2022 Kia stinger and they did not disappoint and got me the one I wanted in a very short amount of time. More

Great Service at Georgetown Kia! All staff were friendly and helpful. Mitch was very attentive from the moment I walked in, without being too forceful...I bought a vehicle on my very first visit to the deal and helpful. Mitch was very attentive from the moment I walked in, without being too forceful...I bought a vehicle on my very first visit to the dealership. More

Kia Georgetown has always been a pleasure to work with over the years. We were very impressed with their inventory compared to other area dealerships. New location is convenient and very nice! Mitch over the years. We were very impressed with their inventory compared to other area dealerships. New location is convenient and very nice! Mitch was outstanding - he focused intently on our needs and provided superb advice; never pushy or impatient as he knows how significant a purchase a new vehicle is. We knew we were in good hands and are thrilled with our new Niro Hybrid - it’s absolutely perfect for our family, really fun to drive, incredible tech; and we love using less than 5 litres per 100km on most days! Thanks again Mitch!! More