Gateway Toyota

excellent service I was first time using this dealership for service for oil change. When i booked my appointment seems like little bit odd. I didn't have that much hop I was first time using this dealership for service for oil change. When i booked my appointment seems like little bit odd. I didn't have that much hope for service. but i tried and got the best service so far comparing to others. I used three dealership for service for my van and this is the best that i can tell from my experience. My van is us vehicle and Graham search for recall and within hour he called back that i have pending some recall for repairs and knowing that i am from Fort McMurray he was willing to do that recall repair on same day. He explained everything nicely. I definitely recommend Graham More

Great Service I visited Gateway Toyota last week for work covered under my warranty. I received great service. All of the staff were friendly. I would recommend to I visited Gateway Toyota last week for work covered under my warranty. I received great service. All of the staff were friendly. I would recommend to others. More

Flat tire and service Excellent Service Graham Rowe was the adviser. He was professional. Advised what needed to be done and what could wait. Happy with the service, money well spent. Will a Graham Rowe was the adviser. He was professional. Advised what needed to be done and what could wait. Happy with the service, money well spent. Will always go back to Gateway Toyota always for peace of mind. More

Shady sales/finance department Last year I purchased 2 brand new vehicles from Gateway Toyota: a Tundra for my business and a RAV4 for personal use. I was told I could not apply the Last year I purchased 2 brand new vehicles from Gateway Toyota: a Tundra for my business and a RAV4 for personal use. I was told I could not apply the total down payment on the truck (for business purposes) because they need a deposit on both so I had to split half on the car. I had to spread out the payment with two cards as I was planning to use my business account for my business vehicle, not my personal one. At year end, my accountant told me that the full down payment was applied to the car and therefore, I could not apply this expense to my business. If this was possible why could they not do it to the truck like I asked and was refused. So I called Gateway finance department, and was told that I signed the contract, there was nothing they could do for me now. They made absolutely no attempt to apologize or rectify the situation. They blamed me completely. This is EXTREMELY poor customer service to show a customer who bought 2 new vehicles in one day. I trusted the dealership to be honest and up front and did not think I had to double check the invoice. The lesson was I cannot trust Gateway Toyota and in four more years when I go to buy another two vehicles, I will purchase from a company I can trust and certainly not Gateway Toyota. More

Oil change and tyre rotation This dealership gave very good service and comparable prices. The service was booked the day of the phone call and was done while I waited. This dealership gave very good service and comparable prices. The service was booked the day of the phone call and was done while I waited. More

Good service Troy provided excellent customer service. I was very impressed with his attention to detail. I felt that he was truly concerned with the service that Troy provided excellent customer service. I was very impressed with his attention to detail. I felt that he was truly concerned with the service that he was offering. More

Excellent service My salesmen Tommy Zhang was very patient and helped me select the perfect vehicle after a couple of different test drives. He also spoke with the boss My salesmen Tommy Zhang was very patient and helped me select the perfect vehicle after a couple of different test drives. He also spoke with the boss and got me a great deal on a Sienna which are very hard to come by. I would def recommend him. More

Great service I found this dealership provided excellent service. Everyone was approachable and friendly. They answered all my questions. I have come here for the l I found this dealership provided excellent service. Everyone was approachable and friendly. They answered all my questions. I have come here for the last 4 years and highly recommend them. More

Excellent Service We always take both of our Toyota's back to Gateway for Annual Servicing, the service is excellent, staff are friendly and efficient, thanks Troy for We always take both of our Toyota's back to Gateway for Annual Servicing, the service is excellent, staff are friendly and efficient, thanks Troy for another job well done !!! More

Overall great service at Gateway Toyota Edmonton. I went today to get my 2004 Rav 4 a provincial inspection as I have moved to Alberta and wished to insure my vehicle here; I was informed this was the I went today to get my 2004 Rav 4 a provincial inspection as I have moved to Alberta and wished to insure my vehicle here; I was informed this was the protocol expected. The staff was as always very helpful and courteous, I have used the Gateway Toyota for all my maintenance needs of said vehicle over the past 9 years; with excellence in all aspects of service. Other than having a minor discrepancy with the front reception on this visit, with her not understanding my usual service expectations I as always am very pleased with the service I received there. Thank you to all the staff Yours truly Tracey Sim More