Gateway Toyota

Flat tire and service Excellent Service Graham Rowe was the adviser. He was professional. Advised what needed to be done and what could wait. Happy with the service, money well spent. Will a Graham Rowe was the adviser. He was professional. Advised what needed to be done and what could wait. Happy with the service, money well spent. Will always go back to Gateway Toyota always for peace of mind. More

Shady sales/finance department Last year I purchased 2 brand new vehicles from Gateway Toyota: a Tundra for my business and a RAV4 for personal use. I was told I could not apply the Last year I purchased 2 brand new vehicles from Gateway Toyota: a Tundra for my business and a RAV4 for personal use. I was told I could not apply the total down payment on the truck (for business purposes) because they need a deposit on both so I had to split half on the car. I had to spread out the payment with two cards as I was planning to use my business account for my business vehicle, not my personal one. At year end, my accountant told me that the full down payment was applied to the car and therefore, I could not apply this expense to my business. If this was possible why could they not do it to the truck like I asked and was refused. So I called Gateway finance department, and was told that I signed the contract, there was nothing they could do for me now. They made absolutely no attempt to apologize or rectify the situation. They blamed me completely. This is EXTREMELY poor customer service to show a customer who bought 2 new vehicles in one day. I trusted the dealership to be honest and up front and did not think I had to double check the invoice. The lesson was I cannot trust Gateway Toyota and in four more years when I go to buy another two vehicles, I will purchase from a company I can trust and certainly not Gateway Toyota. More

Excellent service My salesmen Tommy Zhang was very patient and helped me select the perfect vehicle after a couple of different test drives. He also spoke with the boss My salesmen Tommy Zhang was very patient and helped me select the perfect vehicle after a couple of different test drives. He also spoke with the boss and got me a great deal on a Sienna which are very hard to come by. I would def recommend him. More

Great service I found this dealership provided excellent service. Everyone was approachable and friendly. They answered all my questions. I have come here for the l I found this dealership provided excellent service. Everyone was approachable and friendly. They answered all my questions. I have come here for the last 4 years and highly recommend them. More

Great service I have a pleasant experience at Toyota. The service advisor was so kind and knowledgeable. He patiently explained every detail of what they need to do I have a pleasant experience at Toyota. The service advisor was so kind and knowledgeable. He patiently explained every detail of what they need to do with my car and also with all the charges that may occur. More

Recall Appointment Found the reception (Troy) very personable and understanding since I travelled for this appointment from Grande Prairie. My experience with the deale Found the reception (Troy) very personable and understanding since I travelled for this appointment from Grande Prairie. My experience with the dealership has always been something I appreciate since purchasing my vehicle (this is the third Toyota I have owned) from them and would recommend it to anyone consider purchasing a Toyota. Difficulties dating back to my purchase (not having a registration for the vehicle) were handled with class and beyond the line of generally accepted customer service. Thank you! More

Overall great service at Gateway Toyota Edmonton. I went today to get my 2004 Rav 4 a provincial inspection as I have moved to Alberta and wished to insure my vehicle here; I was informed this was the I went today to get my 2004 Rav 4 a provincial inspection as I have moved to Alberta and wished to insure my vehicle here; I was informed this was the protocol expected. The staff was as always very helpful and courteous, I have used the Gateway Toyota for all my maintenance needs of said vehicle over the past 9 years; with excellence in all aspects of service. Other than having a minor discrepancy with the front reception on this visit, with her not understanding my usual service expectations I as always am very pleased with the service I received there. Thank you to all the staff Yours truly Tracey Sim More

Excellent Service We always take both of our Toyota's back to Gateway for Annual Servicing, the service is excellent, staff are friendly and efficient, thanks Troy for We always take both of our Toyota's back to Gateway for Annual Servicing, the service is excellent, staff are friendly and efficient, thanks Troy for another job well done !!! More

Service with excelence Troy made an excellent job for my car. He reviewed more items that I expected. He also was very professional showed that he is a high skill person. Th Troy made an excellent job for my car. He reviewed more items that I expected. He also was very professional showed that he is a high skill person. The car was ready earlier than I expected and also he called me letting me know about a few dollars that I needed to spend, rater than "surprising" me with a bill that I wasn't expected. Thank you so much. Guido Hinz More

Excellent Service Had service rep check the vehicle - provide what service was required and what the cost would be. Got call as to any additional service work which wa Had service rep check the vehicle - provide what service was required and what the cost would be. Got call as to any additional service work which was done and the vehicle was ready in excellent timing. Very friendly and helpful service More