Gateway Toyota

Waited in line for 35 minutes for scheduled appt. Horrible. Then three hr for oil change. Bad bad bad service. Horrible. Then three hr for oil change. Bad bad bad service. More

I warn all customers to avoid Gateway Toyota's service department. I took my vehicle in for a full detail package ($320) where the service advisor had to tell me any small scratch that I could not feel wi department. I took my vehicle in for a full detail package ($320) where the service advisor had to tell me any small scratch that I could not feel with a fingernail would come out. After having my vehicle all day, I returned to find that the vehicle was in worse shape than when I dropped it off. There were still bug marks on the front bumper, and the few small scratches were not even touched. The detailing manager, Cole, tried to justify the poor work by wiping it down with a microfibre towel. I then waited over an hour and a half to meet with the service manager Doris. She confronted me aggressively and brought me into her office where she contnued to lecture me on how I was the problem and how the car was detailed correctly. I've read in other reviews how she uses this tactic in dealing with other unhappy customers to pressure them into paying for terrible service. I explained to her that the car was not cleaned correctly, yet, she continued to put the blame on the customers expectations. She then told me" You can either pay the full price or well go to court". Not a great way to deal with poor service. The only good thing that came from this situation was involving the General manager, Chris, who refunded me a small portion of the service costs. I would stay far away from this dealership due to Doris and her lack of customer service skills. Her tactics to pressure customers into paying for unfulfilled services are very unprofessional. More

I went to replace my hood lock assembly I bought the part online after they installed it I found out that the wire was not attached I also found out the headlight on the right side was damaged and the Radia online after they installed it I found out that the wire was not attached I also found out the headlight on the right side was damaged and the Radiator Grille Sub-Assembly tabs were broken. I inspected the area before sending Service my mistake I did not take pics. they denied breaking the tabs they said it was like that. I filled the washer fluid two days ago it was not as loose as they claimed. those tabs were broken by the Toyota gateway service tech as he had to access the lock from the same area. this is the first and last time I am going there. the damages exceeded for the headlight assembly around $950 & Front Upper Grille assembly around $800 I went to fix the hood lock and labour $193 I bought the part myself online and Toyota parts for $ 120 now I have to fix their mistake parts for $1750 and labour for around $600 they won't take responsibility for the damages the cause he just deny it More