Freedom Ford

Communication breakdown I would like to be informed as to when the car might be ready. I was told it needed to be kept overnight but didn't get a callback as promised the nex I would like to be informed as to when the car might be ready. I was told it needed to be kept overnight but didn't get a callback as promised the next morning. Couldn't get through even though I left voice messages for Cora and messages with real people. I would suggest that you take a tip from couriers and have digital milestones made available. As mechanics and other involved parties meet these milestones, these are automatically entered into the computer. This also can result in a calculated "ETA" so the customer will know when the vehicle will be ready. I'm a professor of supply chain management so this is my speciality! By the way, I love your driver! More

Good service. The service has always been good at Freedom Ford. Service did take longer than an hour and pricing was more than previous. The people were friendly The service has always been good at Freedom Ford. Service did take longer than an hour and pricing was more than previous. The people were friendly so that made the difference. More

Professional! Very calm and professional new vehicle buying experience. John found me the perfect truck, extremely satisfied and couldn't be happier with my new F15 Very calm and professional new vehicle buying experience. John found me the perfect truck, extremely satisfied and couldn't be happier with my new F150! More

Fast, friendly service I booked this oil change online, the process was very easy and I received confirmation right away. I arrived early and since the bay was empty, they t I booked this oil change online, the process was very easy and I received confirmation right away. I arrived early and since the bay was empty, they took me straight in. Since my truck was new, they advised me I didn't need their "The Works" package and suggested I get just an oil change. It is refreshing when a dealer makes a suggestion about service that is to the customer's advantage. I will definitely be booking my future service at this dealer. More

Excellent I'm very satisfied with the service freedom ford provides. And the people are so friendly. I'm very happy. Thank you it was great. I'm very satisfied with the service freedom ford provides. And the people are so friendly. I'm very happy. Thank you it was great. More

New Ruby 2.0 purchase Sales were great and accomidating. They also listen to what the customers are in the market for. Then the sales team was prompt on searching for what Sales were great and accomidating. They also listen to what the customers are in the market for. Then the sales team was prompt on searching for what the customer asked for. Freedom Ford is a friendly, relaxed, type of place, that makes a customer feel welcomed. The Ladies in finance where fun and easy to deal with. Jenn was fun, and funny. Which totally makes the paper work signing and ect.. Alot less bland and boring. More

Great Sales people. Couldn't decide on model. Very helpful in explaining options and availability. No pressure to buy before all expectations were met. Definitely back to Couldn't decide on model. Very helpful in explaining options and availability. No pressure to buy before all expectations were met. Definitely back to this dealer for next vehicle. More

Service of vehicle Overall the service advisor was very good to deal with as she was not the usual person I deal with there. She was attentive and sought out the best de Overall the service advisor was very good to deal with as she was not the usual person I deal with there. She was attentive and sought out the best deal for the items that needed to be repaired on the company truck. By going above and beyond, she saved my company over $1000.00. Kudos to her and the team at Freedom Ford More

Very prompt attention. Roxanne was very helpful with my service issue. She got my vehicle in on short notice and they had the problem rectified quickly. Thank you Roxanne. Roxanne was very helpful with my service issue. She got my vehicle in on short notice and they had the problem rectified quickly. Thank you Roxanne. More

Great I had a recalled part that they changed for free of course and had my 5 point inspection which comes with my extended care plan. I really appreciate I had a recalled part that they changed for free of course and had my 5 point inspection which comes with my extended care plan. I really appreciate the shuttle service when my car is in the shop. Wounderful experience and happy to go back. More