Freedom Ford

Management is willing to work with you The guys here have good customer service overall, especially the upper management. I have had my share of issues with our car not arriving in time The guys here have good customer service overall, especially the upper management. I have had my share of issues with our car not arriving in time as discussed. It arrived 1.5 months after its been sitting at usa parking lot for almost 1.5 months. That said, the dealership did compensate for their lack of leadership in following such issue. Overall, we are still very disappointed with the overall circumstances that was within the hands of the dealership but it would be unfair to leave a lower star rating because the dealership did admit their mistake and followed up with updating us everyday since we complained and did everything they possibly could to rectify the situation which is what matters the most. More

Oil change and vehicle serviceing! Freedom Ford has excellent customer service! Immediately willing to stop what they are doing and give you 100% full undivided attention. Everyone ther Freedom Ford has excellent customer service! Immediately willing to stop what they are doing and give you 100% full undivided attention. Everyone there was very professional and friendly yet also had some fun which is awesome to see! I can not wait until my next visit with them. Thank you Freedom Ford for a first experience that I will never forget! More

Block heater repair cori Slute is top notch and the drivers are excellent. A very trouble free experience! The price of a block heater cord is too much in my opinion. cori Slute is top notch and the drivers are excellent. A very trouble free experience! The price of a block heater cord is too much in my opinion. More

check transmission My 2013 E150 required 2 liters of transmission fluid My mechanic checked for leaks and test drove it. We decided to have this problem checked on w My 2013 E150 required 2 liters of transmission fluid My mechanic checked for leaks and test drove it. We decided to have this problem checked on warranty We took unit to freedom Ford where it stayed for 10 days A leaking gallery plug had been replaced on the engine (warranty) and an Invoice #544787 for $123.45 to find out that there was no transmission leak I already knew that That was why I was there in the first place. Cori Slute was friendly and professional but didnt return my calls We are leaving on a winter vacation with the same problem we had More

Great place to take your vehicle for service, Great service and fast and easy booking. The shuttle service is greatly appreciated. All the employees I dealt with were friendly and professional fro Great service and fast and easy booking. The shuttle service is greatly appreciated. All the employees I dealt with were friendly and professional from the initial phone call to the service representative. Shuttle drivers very friendly and prompt with pick up time. Wouldn't take my Ford any where else! More

Fantastic!!! Eric was awesome in the service that I got with my old truck as well as my new one. He set out exactly what I wanted to do, as well as, foresight in t Eric was awesome in the service that I got with my old truck as well as my new one. He set out exactly what I wanted to do, as well as, foresight in the service that I needed. Was true to his word and honest about things he was unable to do. Thks very much Eric, I will be back! Tony More

Too much work for a simple fix I took my new escape in for "the works" and a tire change. $370 later and a list of things wrong with my car that would be another $600. How does a I took my new escape in for "the works" and a tire change. $370 later and a list of things wrong with my car that would be another $600. How does a tire swap cost $220? That's outrageous. I chose to have my tires changed there because I was getting the works, however NEVER again. At another Ford dealership it cost me $125. Please explain this difference. And I'm checking with the dealership that sold me this car as to why there are so many things wrong with it when I've owned it for less than a year. As for this dealership fixing what was under warranty: I dropped the car off in the morning and they drove me to work (shuttle was late leaving so I was late for work). I chose not to get the shuttle back and got a drive from a friend after work to pick up my car. It wasn't ready after 7.5 hours. I waited until they said they had a rental for me, in which they would cover the cost. However, I still had to put down my credit card and pay for tire and windshield damage coverage. Should this not have been a courtesy car? You kept my car longer, I didn't choose for you to keep my car so why am I risking $$ on a rental???? And I was told to refill the gas to full upon return, which is another cost to me on what should be courtesy for the inconvenience to me. So for 2 days I spent an unreasonable amount of time at the dealership which frustration after frustration and spent too much money for a service that does not cost that much. I'll never be back and won't be recommending this dealership to anyone. More

oil change & tire rotate Service done on time. I get a big oil spot on my driveway the morning after my oil change.This has happened with every oil change I have had done at Service done on time. I get a big oil spot on my driveway the morning after my oil change.This has happened with every oil change I have had done at Freedom Ford. More

Good service Vehicle was picked up in the morning to have an oil change, tire rotation and windshield replacement. They had the vehicle back here before 5:00 pm. Vehicle was picked up in the morning to have an oil change, tire rotation and windshield replacement. They had the vehicle back here before 5:00 pm. Good job! More

Disappointed Booked the truck in specifically to get a coolant leak addressed while it was in for service wasn't instructed when I made the appointment that diesel Booked the truck in specifically to get a coolant leak addressed while it was in for service wasn't instructed when I made the appointment that diesel mechanics are hit and miss on Saturday got called 4 hours later to be told that the truck was done but all that was done was oil and fuel filter...then got told had to bet rebooked when diesel mechanic available for coolant leak that I told them about in the first place. Then I got my bill got charged for 59.00 to tell me I have a coolant leak....so that leads me to believe that no one listens to the customers instructions..... when it all got squared away I still had a 500 dollar bill for an oil change and some fuel filters...pretty disappointed all the way around....but ultimately I am pretty comfortable this review doesn't matter unless it's clicked 5 stars and then someone can post it on the wall or the website and boast about the great reviews the dealership gets. One of the worst experiences at a dealership since I switched from Nicholson Chevrolet to ford in 2011....I guess that's what you get when all you care about is the financials every month... More