Freedom Ford

F-150 40K oil change & recall I was disappointed with the service at Freedom Ford this time. I asked for an oil change, a recall to be fixed and a protection package yearly inspect I was disappointed with the service at Freedom Ford this time. I asked for an oil change, a recall to be fixed and a protection package yearly inspection. In the end I had to make a second trip to have the propack inspection due to the shop moving at this time. My disappointment was due to Freedom not having the parts to complete the recall for the brake master cylinder while the truck was in for service. I was extremely disappointed when I picked the truck up I found my bill to be $471.67 and not all the work I requested was completed, and having to make a second trip. To add to my disappointment the service writer quoted me a 3 week wait for parts and could not explain some of the charges on my invoice. The same day I picked the truck up I went straight to a different Ford dealer and they booked me in the next day for my brake recall as they had all parts and supplies on hand. I have been dealing a Freedom Ford for more than 20 years and feel I may change dealerships at this point in time. Regards Larry Van Belois (L.V.Instrumentation LTD.) More

Iawesome Great staff friendly and listen to what I was looking for never once did I feel pressured to buy the took the time to find out my needs and helped me Great staff friendly and listen to what I was looking for never once did I feel pressured to buy the took the time to find out my needs and helped me out to buy car that was right for me far better service than I've had from any other dealership I've bought from before More

Great service Blair was great and pleasant to talk to. Very helpful before and after the service. Would recommend to anyone whether sales or service. Thank you. Blair was great and pleasant to talk to. Very helpful before and after the service. Would recommend to anyone whether sales or service. Thank you. More

Brake service I have been dealing with Roxanne for years, she always treat me as a valued customer. When I bring for service she knows I am on time limit and striv I have been dealing with Roxanne for years, she always treat me as a valued customer. When I bring for service she knows I am on time limit and strives to get me on my way as soon as possible. That what I call customer service and will keep me coming back More

Amazing Called me back right away to let me know of other problems that were found. Very polite and answered all my questions in detail. Durning pick up proce Called me back right away to let me know of other problems that were found. Very polite and answered all my questions in detail. Durning pick up process she didn't review the proceess that was done in the end. All she said the she sent the detailed information to my email. More

Buyer beware. I feel I was manipulated in taking a pakage I did not want. The full price was not disclosed at time of phone call. I will not deal with freedom ford I feel I was manipulated in taking a pakage I did not want. The full price was not disclosed at time of phone call. I will not deal with freedom ford again. More

Slightly disappointed with the customer service. I had booked my appointment 2 months in advance for two recalls and a check engine light. The process was quick and straight forward when dealing with I had booked my appointment 2 months in advance for two recalls and a check engine light. The process was quick and straight forward when dealing with the service advisor when I was dropping off my vehicle. The advisor (I do not remember her name anymore) had asked me to monitor the vehicle's CEL after the wire harness recall was performed as it may have an impact on it, I agreed and took the shuttle home after handing them my keys at 9 am. When i came back to pick up my vehicle at 4 pm, I found out only one recall was done and that the other was not done due to parts not being available. I was a little annoyed by this because I had booked my appointment far in advance just for the sole reason everything would be ready and done. Little was explained on the matter of why, but I was told that parts would be ordered and I would receive a call to bring the vehicle in to have the remaining recall performed. Its been a little over 3 months and I have not got a call yet. Slightly disappointed with the customer service right now. More

Great salesmanship but a few bumps after Tom Reid was excellent and I would recommend him to others and call on him again. Getting the car ready for delivery was longer than I expected and t Tom Reid was excellent and I would recommend him to others and call on him again. Getting the car ready for delivery was longer than I expected and there seemed to be no particular timeline to getting delivery. Perhaps when you put a vehicle on as a special; it could be serviced in advance. The tire pressure was not checked and I had the low tire pressure light come on during the first day of driving. Evan did a good job on the financing but when he brought in my approval he made a joke about my two bankruptcies holding things up. As a person who was married to a business woman who forced me into bankruptcy as part of a extremely bad divorce; I did not appreciate it. It was late in the day when I dropped in and am a little absent minded at the best of times. I had had a busy day and was tired. When I was slow to provide paperwork one of the women in the finance are told me to "Get it together". I am 69 and felt that I was not being treated as well as a customer should be.. More