Freedom Ford

pleasant thankyou Linden for your help. I believe you to be a man of integrity and honesty and I am sure you had my best interests in mind. thankyou Linden for your help. I believe you to be a man of integrity and honesty and I am sure you had my best interests in mind. More

Rear seal leak Had my truck in for the second time getting the rear main seal leak done. Roxanne Autor did a outstanding job getting all the info from the previous w Had my truck in for the second time getting the rear main seal leak done. Roxanne Autor did a outstanding job getting all the info from the previous work done. I didn't need to explain myself she had it all ready. Roxanne called me twice during the service work keeping me updated throughout the work getting done. She had me in and out within 15 mins. Took care of the rental car info as well. She is excellent at her job. Great personality as well. More

Great service Repaired a fuel line issue quickly and provided options for a permanent repair over the phone instead of making me wait until I came back in. Repaired a fuel line issue quickly and provided options for a permanent repair over the phone instead of making me wait until I came back in. More

23,500 km Sevice Front Service Coordinator (Roxanne) was excellent and went beyond the call of duty to keep me informed how the work was progressing. Shop people seeme Front Service Coordinator (Roxanne) was excellent and went beyond the call of duty to keep me informed how the work was progressing. Shop people seemed to have fixed the rattle on the left side between the doors (this has been evident since day 1). I will continue to monitor. Shop did not fix the issue with the air bag, light remains on. Vehicle has to go back in. More

Misdiagnosis I did a substantial amount of troubleshooting on my truck prior to bringing it to the shop and diagnosed the issue to lack of spark in 2 cylinders and I did a substantial amount of troubleshooting on my truck prior to bringing it to the shop and diagnosed the issue to lack of spark in 2 cylinders and very likely a PCM failure. Provided all information I'd compiled to the dealership. They diagnosed the truck and came back with "your injectors are leaking, we should replace all 6". I said no, go back and verify spark. Sure enough... the injectors are fine. The replaced the PCM with a new one that was ultimately faulty, in the process burning out one of my coils. I was still charged for the (mis)diagnosis and I was charged for the coil that their new, faulty PCM fried adding an additional ~$450 to my bill. Better than if I was the average Joe taking it in and trusted them on the faulty injector diagnosis which would have me an additional $1,200 in the hole. The service agent was friendly but absolutely should have comp'd the diagnosis and coil that was functioning fine when I dropped off my truck and only failed when they installed a faulty part. More

Great service Easy to book appointments and I like being able to wait for my vehicle when it is a regular service. Appreciated the willingness to replace a warranty Easy to book appointments and I like being able to wait for my vehicle when it is a regular service. Appreciated the willingness to replace a warranty part so I didn't have to return at another time. Fast and efficient. thanks. More

Great service! I would like to thank Carrie and Lindsay for their above and beyond service during my recent visits to Freedom Ford. Thanks again for your great serv I would like to thank Carrie and Lindsay for their above and beyond service during my recent visits to Freedom Ford. Thanks again for your great service. More

Good service I was happy with my oil change with Freedom Ford. I also was having issues with a hatch and a key not working - they were knowledgable about the warra I was happy with my oil change with Freedom Ford. I also was having issues with a hatch and a key not working - they were knowledgable about the warranty that my car currently had with Ford and they were able to cover those costs under the resisting plan. I find this business well run. More

Great Customer Service Always receive great customer service from the service department! Roxanne is always on the ball and keeps you up to date on your Service needs. She Always receive great customer service from the service department! Roxanne is always on the ball and keeps you up to date on your Service needs. She's always friendly and has a great sense of humour. Keep up the great work! PS, The bacon air freshener was a winner! More

Amazing unsurpassed customer service Accolades to Mr. Savin Kim and Mr. Arvind Gupta for their help and professionalism at Freedom Ford. They made this third transaction with Freedom For Accolades to Mr. Savin Kim and Mr. Arvind Gupta for their help and professionalism at Freedom Ford. They made this third transaction with Freedom Ford very smooth and a walk in the park. More