Freedom Ford

Lack of clear communication. I met with an accident and since i brought my car at this dealership, I thought it would be the best place to service it despite there were two other I met with an accident and since i brought my car at this dealership, I thought it would be the best place to service it despite there were two other dealerships near my house. The total repair time was little over "Two Months". I had a 2016 Fiesta ST, a new/rare care. The parts had to be manufactured and then shipped. The Body Shop at the Dealership does a good job giving a run around as if I am a naive customer. I can certainty say that my vehicle has been delayed by "Two to Three Weeks" because of lack of accountability. The initial estimate of my repair was approximately $3500. The final pricing was $6500. Clearly, someone did not do a good job at estimating or ordering all required/possibly required parts at once and fix the vehicle in one attempt. All in all, the dealership does not go above and beyond to make customers happy. Small independent body shops I have dealt with in the past used to have their parts shipped from international countries withing 3 days. While, for this dealership, "express shipping from USA apparently takes 5-7 business days". All in all, I am being fair in the review. I am sure any customer like myself would be upset not having their new daily driver for 2 months and missing major holidays like Christmas and New Years. I was lucky in having a rental for that long through my insurance but that doesn't mean anything when the use is restricted. More

Awesome sales person We were delighted with our sales man Chris Spurr. He listened and understood exactly what we were looking for and made it happen as if he were buying We were delighted with our sales man Chris Spurr. He listened and understood exactly what we were looking for and made it happen as if he were buying a vehicle for himself. We definitely go back again in the future More

Great People Made the process easy to understand, was awesome to deal with all involved.Worked hard to help make our visit pleasent. Would deal with Ford in the fu Made the process easy to understand, was awesome to deal with all involved.Worked hard to help make our visit pleasent. Would deal with Ford in the future. More

Awesome experience I had a Great experience Dealing with Jay. They found me an awesome vehicle despite the challenges and made a new customer for life. I will recommend I had a Great experience Dealing with Jay. They found me an awesome vehicle despite the challenges and made a new customer for life. I will recommend all my friends and family. More

Have been double charged Was double charged on 4x4 service and still no attempt for Freedom Ford to pay me back....just avoiding paying me back my money and no phone calls bac Was double charged on 4x4 service and still no attempt for Freedom Ford to pay me back....just avoiding paying me back my money and no phone calls back from service manager either. More

Review Was Pleased with the service, but hard to rate if the quality of work, as time will tell if there are oil leaks etc. Thanks Was Pleased with the service, but hard to rate if the quality of work, as time will tell if there are oil leaks etc. Thanks More

Courteous, efficient service Lisa the service advisor was very courteous and knowledgeable in explaining our service needs. Our vehicle was ready within the estimated time, and th Lisa the service advisor was very courteous and knowledgeable in explaining our service needs. Our vehicle was ready within the estimated time, and the work was done to our satisfaction. The complimentary oil change feature is greatly appreciated! Retorqing the wheels the next day when we dropped by was done very quickly. We are totally satisfied! More

Oil change and service Everyone was courteous and helpful. I was a walkin for oil change. The wait was minimal and the service complete and fast Waiting area was comfortab Everyone was courteous and helpful. I was a walkin for oil change. The wait was minimal and the service complete and fast Waiting area was comfortable More

Brake repair Roxanne was her usual lovely self; helpful, efficient, professional, friendly and had us in and out of there lickety-split. She really is the best. Roxanne was her usual lovely self; helpful, efficient, professional, friendly and had us in and out of there lickety-split. She really is the best. More

Satisfaction Everything was handled professionally. We were very satisfied with Samantha's professionalism. We felt that freedom Ford inspection was not adequate a Everything was handled professionally. We were very satisfied with Samantha's professionalism. We felt that freedom Ford inspection was not adequate as our personal mechanic found a couple of leaks. Which Ryan has promised to correct if it justifies the need at a later date. More