Freedom Ford

Second Oil Change Service I brought my F150 in for it's second oil change a few weeks ago. I accidentally brought the truck into the main maintenance check-in area, when I actu I brought my F150 in for it's second oil change a few weeks ago. I accidentally brought the truck into the main maintenance check-in area, when I actually booked for the express service (I forgot). No issues, as Roxanne politely informed me that I had to go to the express area. My first interaction was with Roxanne, who took the time to talk, ask how I was doing, etc, etc. She even complemented my truck lol. It's rare these days to go in for service and actually have someone focus on the "service" Great job to her! My first oil change service was also great. At that time, I dealt with Jenn, who was very polite and always smiling, and took the time to answer all my questions. Great work to Jenn too. When I got to the express check-in, I dealt with Clarence. Now, I'm a very particular guy, and even though Clarence seemed very busy, he took the time to answer my requests and never got impatient, unlike most service guys. I'm glad I got my truck here, and so far I'm a happy customer. I was also looking at getting a 2014 truck and dealt with Paul G. Even thought I didn't buy, Paul was one of the best sales guys I ever dealt with. He knew his numbers, never pressured me, and he was the only one to say hi and acknowledge me while I was waitng for my truck to be serviced. The timing wasn't right this time, but I'll be sure to get in touch with Paul again when the new F150s are out... More

Happy With Freedom Ford I started my search originally looking for a used Escape Eco Boost. In the end I came home with a brand spanking new one! Jake Plots was my salesman, I started my search originally looking for a used Escape Eco Boost. In the end I came home with a brand spanking new one! Jake Plots was my salesman, and he did everything, and more to provide me with what I was looking for. Sincerely, Lynn Adams. More

purchase a used vehicle I was a return customer to Freedom Ford and was looking for something a little smaller and a little more fuel efficient. I told the staff what I was I was a return customer to Freedom Ford and was looking for something a little smaller and a little more fuel efficient. I told the staff what I was looking for and within half an hour I was on my test drive. As always, amazing staff and wonderful service. I'd definitely recommend Freedom Ford to friends and family. More

Purchasing a new to me vehicle Friendly personable and knowledgeable staff made my purchase of a new to me vehicle easy and fast. All my questions were answered and salesman found m Friendly personable and knowledgeable staff made my purchase of a new to me vehicle easy and fast. All my questions were answered and salesman found me exactly what I needed. Love my new to me vehicle can't wait to hope in and drive it some more. Huge thank you to Freedom Ford! More

Used Auto Purchase Comfortable environment to purchase a vehicle, Ron & Andre were informative and provided us with numerous options to ensure we were able to compare be Comfortable environment to purchase a vehicle, Ron & Andre were informative and provided us with numerous options to ensure we were able to compare benefits of each vehicle. We have purchased 7 vehicles from Andre over the years and have always recommended our friends call him before purchasing new or used. Lawrence & Teresa Scott More

Jason is awesome! We were in the market for and purchased a 2014 explorer. Jason hands down set the bar for customer service. He created the best automotive car purcha We were in the market for and purchased a 2014 explorer. Jason hands down set the bar for customer service. He created the best automotive car purchase experience we have ever had. He will definitely be our go to stop for our future purchases, as well as who we recommend anyone looking for a vehicle to go see. More

Amazing Service & We Bought on the Spot! Bill knew we were considering looking for an Explorer Sporttrack which has been discontinued (bigger truck for work & family which we had before & enj Bill knew we were considering looking for an Explorer Sporttrack which has been discontinued (bigger truck for work & family which we had before & enjoyed because the Ford Ranger we have is great for work but too small for family & I'm a Ford fan) so when a used one came in, he called us to come have a peek. (Thank you, Bill!) We were approached by Jason who was extremely friendly and we discussed how great the Explorer is and he was helpful when we had questions but let us take our time having a look & he pulled the maintenance history of this particular truck. We were also approached by another salesperson in a friendly manner who asked if we had been helped or had any questions. We mentioned we just popped and Jason was helping us. Jason came back & remained helpful and invited us in for a coffee just to see what a payment structure would hypothetically look like so we thought why not just see. We desperately need a vehicle that will now fit the whole family & after some discussion we reached an agreement & my spouse initialled excitedly! (Usually not an impulse buyer or a fan of domestic vehicles) We met with Anna in Finance, figured out a payment structure that works for us & she'll be in touch in the next few days. The vehicle was spotless & beautifullly detailed when picked up. We are very happy with the purchase. My fiancé was happy with everything too and we'll be off to a great start, "Happy wife, happy life!" More

Finally a professional Ford Dealership in Edmonton Freedom Ford was awesome. First, I talked to Don Beckett over the phone regarding the price on Blue Ford Escape. He told me all of the promotions ove Freedom Ford was awesome. First, I talked to Don Beckett over the phone regarding the price on Blue Ford Escape. He told me all of the promotions over the phone and never pressured me to make an immediate decision over the phone. He told me to think about it and take my time on it and call him when ready. Few weeks after my bad experience with Team Ford and few other dealerships, I took a detour to Freedom Ford and found Don. Immediately, we talked about what I was in market for and Don called his Manager , Ken to go over the numbers. Ken was all about full disclosure and really knowledgeable about the promotions that were going on. He told me how my car qualifies for a promotion which Team Ford apparently disqualified. I was so static to get $1,000 off immediately that I would have overpaid with Team Ford. He went further with giving additional discount on car along with a free car starter as well as exemption of documentation fee and immediately, we shook hands on a deal. I got way better options on my car at price of basic options. I was so happy. They took couple of days to roll the car out and I was so happy. Thanks Don Beckett/Ken/James for working on it patiently and diligently. You have made it easy. More

Roxanne A. is AWESOME!!! I contacted Freedom Ford via email, stating that I'd lost all confidence in Ford dealerships because of how I'd been treated at others in the past. R I contacted Freedom Ford via email, stating that I'd lost all confidence in Ford dealerships because of how I'd been treated at others in the past. Roxanne said she'd personally take care of me, and she absolutely did! She was right there to greet me when I dropped my vehicle off at Service, and she knew right away who I was. She had a rental car available to me ASAP, and she stayed in touch with me to let me know how things were proceeding. Due to a minor hiccup, I had to return to Freedom Ford the day after picking up my car, and even though she was supposed to be off of Customer Service duties for the day, Roxanne was right there offering to by me breakfast! She thanked me profusely for giving a Ford dealership another chance, and I won't hesitate to return to Freedom Ford for all of my future needs. It's the first time that I've actually felt as though someone cared about my business!!! I would very strongly recommend that any Ford owners go to Freedom Ford for anything you need! JZ More

Great Service Roxanne has always been great about servicing our vehicles around a hectic schedule of an Oilfield services company. Because of her i also bring my pe Roxanne has always been great about servicing our vehicles around a hectic schedule of an Oilfield services company. Because of her i also bring my personal vehicle there. Always trying to help with a smile on her face. More