Freedom Ford

maintanance and wear check Roxanne did an admirable job in welcoming me and looking after me while I was waiting for the sirvice work to be done THANK YOU! Roxanne did an admirable job in welcoming me and looking after me while I was waiting for the sirvice work to be done THANK YOU! More

Ford Shuttle Service Freedom Ford always has amazing service, but for my last visit it was the Shuttle Service that blew my mind. I believe the driver's name was Ken. He w Freedom Ford always has amazing service, but for my last visit it was the Shuttle Service that blew my mind. I believe the driver's name was Ken. He was excellent! Super friendly and on time. He also helped me with directions for my commute home during rush hour! (I usually take the bus and I'm pretty new to Edmonton). When I offered him a tip him, he said "A thank you is enough" with a smile. I love Freedom Ford! More

Our new truck The email I sent to Dan and Ann-Mary says it all: It was so nice to come there this morning, and have a test drive in our new truck. Dan is such an The email I sent to Dan and Ann-Mary says it all: It was so nice to come there this morning, and have a test drive in our new truck. Dan is such an awesome person to deal with, has always been, and for Dan to have a truck there for us, that we would fall in love with, says alot about him. He knows what we like. Thanks again Dan, Ann-Mary, and every one at Freedom Ford for the wonderful experience we had today. It feels like a second home for us whenever we have a visit there, Dan, you Ann-Mary, and every one there, make us feel at home when we are there. Louise and Brent Cummings More

Another used vehicle buying success We just bought our third used vehicle from Freedom Ford. Salesman Ron Koehler was helpful throughout the entire process. He listened carefully to wh We just bought our third used vehicle from Freedom Ford. Salesman Ron Koehler was helpful throughout the entire process. He listened carefully to what we wanted and was responsive...at no time during the sales process did we feel pressured. He understood our price limitations and worked within them. Altogether another satisfactory interaction with the used vehicle department. Additionally, Anna in the finance department was as cheerful and organized as always. More

Service and vehicle issues Right from the moment i walked in the door i was treated with respect and a true person that enjoys her job and goes out of her way to make sure the c Right from the moment i walked in the door i was treated with respect and a true person that enjoys her job and goes out of her way to make sure the customer is fully satisfied. Roxanne was very professional and made sure every detail of issues i had made it to the correct technician on the floor. My vehicle was returned to me very clean and shows me that the techs take serious pride in their work and its just not a job to them. I highly recommend the full Freedom staff right from sales to financing and service and support. This is our third vehicle with Freedom and will not use another dealer as their pride and quality supporting the Ford product is second to none. Thanks to all that works on our vehicles and look forward to many years of continued service and support Mike Miles More

54000 Check of Vehicle Right from when I entered the Freedom Ford the guys put the plastic on the back of the drivers seat and put a paper mat on the floor. Roxanne came ou Right from when I entered the Freedom Ford the guys put the plastic on the back of the drivers seat and put a paper mat on the floor. Roxanne came out with a nice smile on her face (which doesn't happen at other dealerships I have been too) and got the details from the vehicle and we went into the office where Roxanne quickly and efficiently got the paper work together, had me sign and I went to the waiting room (as I prefer to wait for the servicing) and when the vehicle was serviced and ready for me Roxanne came and got me from the waiting room - this I find to be excellent customer service! No overhead paging calling out my name to say that my servicing has been completed and I have to sign off on the paper work and try and find where they parked my car. My car was brought right from the shop to me without any waiting. I had and always have a great experience with Freedom Ford. More

Oil change & Regular maintenance Overall I am very satisfied with the service I receive at Freedom Ford. All work is properly explained to me so I know what's going on. Everyone I d Overall I am very satisfied with the service I receive at Freedom Ford. All work is properly explained to me so I know what's going on. Everyone I deal with is always friendly from sales to service. Due to experiences I've had with other dealerships, Freedom Ford is the only Ford dealership I will go to for anything to do with my Explorer even though there are others closer to my home and place of work. More

Fast and efficient service They rapidly addressed the issues with my F150 and rapidly dropped and picked me up. It was good that the service advisor also owned an F150 and she s They rapidly addressed the issues with my F150 and rapidly dropped and picked me up. It was good that the service advisor also owned an F150 and she saw the issues based on her experiences. Fast , efficient and good service! More

F150 Tune up Took the opportunity to leave my truck into Freedom Ford while we were on a short trip to Seattle. Freedom staff called me with a report and some esti Took the opportunity to leave my truck into Freedom Ford while we were on a short trip to Seattle. Freedom staff called me with a report and some estimates on proposed work. I was in the middle of sorting out flight problems and Freedom was very cheerful and sympathetic with my situation, while t the same time breaking the news of a $600 repair job. They helped me make a comfortable decision and upon my return had my truck all taken care of as well as asked me how I made out on my trip. Overall a pleasant experience and thanks to a good tune up, my truck is running like a top. More

Roxanne Autor is the best! Roxanne Autor is the only reason I come to Freedom Ford for my vehicle maintenance. Professional, trustworthy, and most of all, friendly. She isn't ju Roxanne Autor is the only reason I come to Freedom Ford for my vehicle maintenance. Professional, trustworthy, and most of all, friendly. She isn't just good, she crazy good! More