Finch Hyundai

Laura at reception is amazing! She is always so friendly and helpful. She always tries to answer questions to her best ability. She is always so friendly and helpful. She always tries to answer questions to her best ability. More

Service takes forever. Incredibly poor communication. Took over 3hrs for an oil change consistently and have been late for work multiple times for this. Was switching my le Incredibly poor communication. Took over 3hrs for an oil change consistently and have been late for work multiple times for this. Was switching my lease over to ownership and had an impossible time getting in contact with the front desk, when I did, the referred me to a finance guy that never responded to my inquires. Finally I reached out to Bassel and he made it a breeze. 5 stars for Bassel. Ordered a part that should have only took 3-4 days to come in. I called 3 weeks later to ask what's aking so long, and even they didn't have an answer other than "it's been here for a while, I'm not sure why you weren't contacted". This dealership needs to make communication the forefront of their next meetings. I will never return here unless absolutely necessary More

am extremely disappointed and disgusted with the service department at Finch Hyundai. I received a letter from Hyundai Canada stating that my engine warranty had been extended due to possible engine problem department at Finch Hyundai. I received a letter from Hyundai Canada stating that my engine warranty had been extended due to possible engine problems. I have been hearing engine noise, and since I am only a few hundred kilometers away from being past the new warranty limit, I contacted the service department right away. On Friday morning, I called and spoke to a very polite woman who told me someone would call me back. No one did. This has been a pattern in the past, so I called again on Monday. Once again, I was told I would receive a call back. Again nothing. On my third call, I asked to speak to a manager. The receptionist said he was busy but would definitely call me back by the end of the day. He never did. When I called again, I was told he had gone home. I asked to speak to someone above him because the situation was unacceptable. After a short hold, I was suddenly told the manager was still there but “busy.” He said he would call me in the morning. When I explained that I cannot take calls at my job, he magically became available to speak with me immediately. He told me to come in at 8:00 AM the next morning and he would personally look at my car and start a work order before the warranty expired. I arrived on time and asked for him. He was paged, but never came. I overheard staff questioning whether he was even at work, only to find out that he was and should be paged again. After waiting 15 minutes with no one coming to speak to me I had to leave for work. It has now been a full week since my original call, and I still have not received any follow-up. This is the worst customer service I have ever experienced. This is my second Hyundai vehicle, but after repeatedly being ignored, dismissed, and treated with no regard for my time, I will not be purchasing another vehicle from the Finch Auto Group. I will be taking my business elsewhere. More

I had an amazing experience at Finch Hyundai, thanks to Daniel De Melo. I was in London on a work trip when my check engine light came on and started blinking - not great at all! I pulled into the service Daniel De Melo. I was in London on a work trip when my check engine light came on and started blinking - not great at all! I pulled into the service department and Daniel was smiling and made me feel at ease, even though the news he told me wasn't great. He walked me though everything step-by-step and told me what the next steps were, and what my options are. First off, the way he took care of me: he knew I was stressed out and he really went out of his way to make me laugh and feel human again. He even allowed me to keep my car on the lot overnight to secure a tow home, and kept offering me water and coffee and snacks while I waited. On top of that, Daniel and the team at Finch Hyundai just made me feel good. Not to mention that they had a full up roster of cars that needed to be serviced, and they squeezed me in. I cannot thank you all enough for doing everything you could in a *real* poopy situation. Daniel is a totally genuine person who really wants to help his customers. I work in customer service, and Daniel is exactly the kind of guy I'd want to handle my car repairs, and also selling me a car. If I was local to London, this experience made me a Finch fan, and I'm telling my (local) friends and colleagues to go to Daniel De Melo at Finch Hyundai. Thank you again!!! More

Good people and still trying to find out what’s wrong with suv 2023 Tucson with suv 2023 Tucson More

Dealership and Hyundai Canada do not care that they sell vehicles that have excessive oil consumption. Was told the only solution is for the engine to be replaced or rebuilt. Does not even have 150,000 KMs vehicles that have excessive oil consumption. Was told the only solution is for the engine to be replaced or rebuilt. Does not even have 150,000 KMs on it and this happens. Was told to try to trade the vehicle in at another dealership and not disclose the issue. More