Daniel Demelo

I recently had both front lower ball joints replaced at Finch Hyundai. Unfortunately, the left and right ball joints were initially installed on the opposite sides, even though they have separate LH and RH Finch Hyundai. Unfortunately, the left and right ball joints were initially installed on the opposite sides, even though they have separate LH and RH part numbers. When I raised my concern, I was initially told there was no issue, which made the experience frustrating. After further discussion, the dealership agreed to remove the ball joints and reinstall them on their designated sides. I appreciate that the issue was ultimately corrected at no additional charge, but I expected the parts to be installed in their designated positions correctly the first time, especially at an authorized Hyundai service centre. I would also have appreciated clearer communication and acknowledgment of my concern from the beginning rather than having to argue for the correction. I hope the service department uses this feedback to improve quality checks and communication with customers in the future. More

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I have been consistently impressed with this Hyundai dealership and most recently worked with Daniel De Melo to get my 2013 Sante Fe assessed and fixed. He was excellent with his communication, positiv dealership and most recently worked with Daniel De Melo to get my 2013 Sante Fe assessed and fixed. He was excellent with his communication, positive energy and removing any issues that arose. Thanks Daniel for your amazing customer service! More

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I had an amazing experience at Finch Hyundai, thanks to Daniel De Melo. I was in London on a work trip when my check engine light came on and started blinking - not great at all! I pulled into the service Daniel De Melo. I was in London on a work trip when my check engine light came on and started blinking - not great at all! I pulled into the service department and Daniel was smiling and made me feel at ease, even though the news he told me wasn't great. He walked me though everything step-by-step and told me what the next steps were, and what my options are. First off, the way he took care of me: he knew I was stressed out and he really went out of his way to make me laugh and feel human again. He even allowed me to keep my car on the lot overnight to secure a tow home, and kept offering me water and coffee and snacks while I waited. On top of that, Daniel and the team at Finch Hyundai just made me feel good. Not to mention that they had a full up roster of cars that needed to be serviced, and they squeezed me in. I cannot thank you all enough for doing everything you could in a *real* poopy situation. Daniel is a totally genuine person who really wants to help his customers. I work in customer service, and Daniel is exactly the kind of guy I'd want to handle my car repairs, and also selling me a car. If I was local to London, this experience made me a Finch fan, and I'm telling my (local) friends and colleagues to go to Daniel De Melo at Finch Hyundai. Thank you again!!! More

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Very friendly, knowledable with great customer service. Explained what was wrong and ensured it was covered by my warranty. Thanks Dan Explained what was wrong and ensured it was covered by my warranty. Thanks Dan More

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