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Erin Park Toyota
Mississauga, ON
1,109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,109 reviews
November 13, 2015
Left Impressed I would like to applaud the service I received today from this dealership, specifically from service adviser Helena and Appointment Coordinator Lily ( I would like to applaud the service I received today from this dealership, specifically from service adviser Helena and Appointment Coordinator Lily (hope I have the spelling right). Both of these ladies went above and beyond their call to resolve a situation I encountered with obtaining a 2nd key for a vehicle. It was not so straight forward as the person I was obtaining the key for did not speak English and fate would fall into place with my initial contact being Lily, who happened to be of the same ethnicity. Lily offered her linguistic skills to help facilitate our business and bring clarity to the process, Helena was able to navigate her way through the cluttered paperwork with all parties going their way satisfied. As I do work in the business, I came away impressed, great work! More
by Paul
Employees Worked With
Helena, Lily
November 05, 2015
Repairs The reason I go to Erin Park Toyota is due to the great service from Mario D Souza. Mario knows my 2002 Highlander and what is required to keep it in The reason I go to Erin Park Toyota is due to the great service from Mario D Souza. Mario knows my 2002 Highlander and what is required to keep it in good shape. Always willing to help and listen to my concerns as to what needs to be done. On the odd occasion I have had to return when something was not right but the issue has being corrected promptly. On a other note hats off to the car jockeys who always have a smile early in the morning . More
by bluejay
Employees Worked With
Mario D'Souza
October 29, 2015
Adeel Saquib's FIRST sold Scion IM Went to the dealership to look into the new Scion IM, Adeel showed up to assist in helping me learn about the features and letting me take it for a dr Went to the dealership to look into the new Scion IM, Adeel showed up to assist in helping me learn about the features and letting me take it for a drive. He was extremely helpful with all the paperwork and finance information to be able to get the deal done. After signing the paperwork I went back the following week on October 10th to pick up the vehicle. More
by Zenkistyles88
Employees Worked With
Adeel Saquib
October 26, 2015
No Service Booked an oil change last year, took 2.5hrs and didn't get updated on delay until I started to enquire. Customer care called the next day, asked abou Booked an oil change last year, took 2.5hrs and didn't get updated on delay until I started to enquire. Customer care called the next day, asked about my experience, apologized, and said they would do better next time. I asked them what changes do you plan on implementing (training etc), and never got a reply. Tried to book another appointment on-line, chat line simply re-directed me, on-line booking didn't even give me an option for just an oil change. Chat line suddently stopped communicating with me when I asked what to do next. Customer sevice is not a promise or a way of doing business here, it's just a buzz word they use. More
by matth
Employees Worked With
unknown and online
October 15, 2015
Bad service at reception and in general When a customer buy a car in most of the dealers, they usually give complimentary services as free oil change/washing your car/shuttle when you go for When a customer buy a car in most of the dealers, they usually give complimentary services as free oil change/washing your car/shuttle when you go for service; my last experience on the oil change last month was bad (nothing complimentary, as always) and when I asked for a shuttle service, the lady that was receiving my car, told me that you don't have this service for oil change. It makes me to think better about what dealer I could go when I/ll be buying a car again, and unfortunately with your attention, your dealer is not a good option. Thanks More
by caritoferroni
Employees Worked With
I don't know the lady's name
October 08, 2015
awesome service erik had a real sense of customer service when he took my car in for service even if i came an hour earlier than my sched appointment. My car was retu erik had a real sense of customer service when he took my car in for service even if i came an hour earlier than my sched appointment. My car was returned to me promptly as promised as i had to go to another shed appointment somewhere. In short i was able to get my car serviced and arrive at my other appointment on time. AWESOME SERVICE!!! KEEP UP THE GOOD WORK More
by raul m
Employees Worked With
erik hoyer
September 30, 2015
Best Experience Ever! I bought my first car through him, and as I wasn't too knowledgeable, he patiently helped me in everything. It was the best service I could have hoped I bought my first car through him, and as I wasn't too knowledgeable, he patiently helped me in everything. It was the best service I could have hoped for and I will definitely come back to him in the future! 5/5!! More
by Hyun
Employees Worked With
Dane Jeong
September 28, 2015
Great Cusomer Service I always have a great experience whne dealing with Mario. He is efficient and always easy to speak to. He is dillignet in following up and always ensu I always have a great experience whne dealing with Mario. He is efficient and always easy to speak to. He is dillignet in following up and always ensures I understand the nature of the repairs and the costs. My vehicle is ~10yrs old so there are cases where MArio and the team can spot potential trouble spots and give me guidence on potential future repairs so I can plan accordingly. This is definatly appreciated with an older vehicle. More
by Lee Scott
Employees Worked With
Mario D'Souza
September 26, 2015
Service Erin park Toyota service Erin park Toyota service Excellent job guys. My car is doing good after the transmission replacement. Thank you Erick Hoye Erin park Toyota service Erin park Toyota service Excellent job guys. My car is doing good after the transmission replacement. Thank you Erick Hoyer and Jerry More
by Haider
Employees Worked With
Erick Hoyer and Jerry
September 16, 2015
Honest and Fair! I just wanted to point out how appreciative I am of Bill Leo on a recent visit to Erin Park Toyota. My 2009 Venza tailgate would not open at all due t I just wanted to point out how appreciative I am of Bill Leo on a recent visit to Erin Park Toyota. My 2009 Venza tailgate would not open at all due to power failure and I was initially told by one of the Service Advisor that it may cost another $1500-$2000 between diagnostic and repair costs. After stressing out about the amount of time and cost it would take to fix the car, I decided to speak to Bill to see how he can help out a longtime customer. Bill called me back and told me to bring the car back in and to see him directly. Bill took care of the issue at a very reasonable cost. Bill, thank you so much for treating me with honesty and sincerity on this very unique problem with my Venza. Laurence More
by Laurence
Employees Worked With
Allan, Bill Leo
