Erin Park Toyota

Customer service I had a little bit of concern after my last service and was left feeling unhappy. However I just got a call from Harry and he was able to clear up all I had a little bit of concern after my last service and was left feeling unhappy. However I just got a call from Harry and he was able to clear up all my concerns. More

oil change I had made appointment for oil change for 1 p.m.. I was there by 12.45. This was my first visit at this location. I was informed when I checked in tha I had made appointment for oil change for 1 p.m.. I was there by 12.45. This was my first visit at this location. I was informed when I checked in that they are busy and there might be an hour wait. That was fine as I did expected a wait time. However, at 3 p.m. I was still waiting for my name to be called. I had another appointment which I had to cancel. This is the first and last that I will visit her for an oil change. Not a good experience. More

Poor communication Brought in my car on Friday morning for tire change, no one called to say it was ready and no one picked up the phone when I called for an update. Whe Brought in my car on Friday morning for tire change, no one called to say it was ready and no one picked up the phone when I called for an update. When I did finally pick it up the manager told me his workers called me but refused to look at my call log. Don’t think I’ll be coming back here More

Long and slow service, poor communication, false price match Was told by adviser that the service mainrenance (first for the new car) and winter tire install would take one and a half hour.It ended up to be thre Was told by adviser that the service mainrenance (first for the new car) and winter tire install would take one and a half hour.It ended up to be three and a half hour. Was also told they will price match the qoatations we printed from another service centre but it was false. They sent a shuttle to pick us up saying that our car without giving us a choice. Got there and was told to wait as they are preparing the paperwork...over 90min later of further waiting, the "paperwork" was finally ready abd then we can puck up the car Will not be going back there for maintenance and service anymore. More

Great experience....! My experience at Erin Park Toyota with Shad Haider was fantastic. He was very kind, friendly and knew my needs. Overall it was a great experience My experience at Erin Park Toyota with Shad Haider was fantastic. He was very kind, friendly and knew my needs. Overall it was a great experience More

Disappointing service. I’m sorry but I wouldn’t recommend Vincent to anyone, this would have been my second vehicle purchase from Erin Park. Other than talking about himself I’m sorry but I wouldn’t recommend Vincent to anyone, this would have been my second vehicle purchase from Erin Park. Other than talking about himself and not even listening to what I was looking for he in the end told me that there were only 2 pre-owned 2018 Camry’s left and they were located very far from here. Then continued to offer me a Rav4 instead which I had no interest in. When I asked how far would have to go to look at a Camry he shrug his shoulders and said *Who knows but it’s far most likely BC. Vincent Chan FYI I bought a 2018 Camry in super white from Brantford Toyota, it was a 40 min. drive. More

Awesome !! The service I received is exactly what it should be when making a purchase of this magnitude. They were friendly and professional. They were also pat The service I received is exactly what it should be when making a purchase of this magnitude. They were friendly and professional. They were also patient and gave me the personal attention needed when making my decision. Mick was great, honest and trust worthy. Thanks Mick! More

Great experience! Anna was incredibly knowledgeable and super helpful while purchasing my car. Everyone we worked with was very friendly and I would 100% recommend this Anna was incredibly knowledgeable and super helpful while purchasing my car. Everyone we worked with was very friendly and I would 100% recommend this dealership. More

how not to satisfy a customer Called 3 times to book an appointment. heard terrible music, repititive voice saying “your call is important to us” and tried to book online, website Called 3 times to book an appointment. heard terrible music, repititive voice saying “your call is important to us” and tried to book online, website totally clumsy and unresponsive. More

Nice experience Was received by Tony for a 2914 Camry , he knew the car history very well and understood all the related processes Went out for a test drive , got f Was received by Tony for a 2914 Camry , he knew the car history very well and understood all the related processes Went out for a test drive , got financed as well Over all very satisfied More